Our organization had very little experience when we set out to build a case management system for our managed services clients. After building our requirements and reviewing several solutions, we landed on Salesforce and Service Cloud as the best tools to meet our needs. We quickly realized we would need a partner to help us build Service Cloud out to meet our needs. After talking with several vendors, we were very refreshed and excited to speak with the Expedite Commerce team. Expedite Commerce had a very knowledgeable, experienced services team that provided us great advice on what to consider when building out our Service Cloud implementation. By talking through our intended case management workflows before implementation, the Expedite Commerce team was able to help us identify potential pitfalls and inefficient workflows. Once we did scope the project requirements, their engineers worked quickly, effectively, responded well to our asks even when they stretched the scope, and did a great job with knowledge transfer. They were very flexible and transparent in working with us and made sure all our needs were being met every step of the way.

The team assembled very quickly to help us meet our extremely urgent needs. Our ERP system went down and we needed a quick work around to process orders, shipments, and invoices within 4 days. Not only did they meet our timeline, but the product they delivered met our highest standards, and their level of service and responsiveness was exemplary.

the E-Commerce Platforms intergration into salesfroce has greatly improved our ability to help customers quickly and has made it much faster for us to report on sales performance.