We’ve integrated EBizcharge’s payment solution directly into our company’s application, and the experience has been outstanding. The integration process was incredibly smooth and quick—EBizcharge’s technical team provided all necessary documentation upfront and responded promptly to our support requests. The embedded payment functionality is a huge plus for our users; they can complete transactions without being redirected to external pages or going through confusing steps. The payment flow is intuitive and user-friendly, all within our applications, which greatly enhances the overall user experience. Additionally, EBizcharge provides enterprise-grade security, giving both our users and our team full confidence that all sensitive data is protected and used solely for intended purposes. Lastly, the post-launch support has been excellent—when we had a question related to account reconciliation, their team was responsive and helpful. Technically, everything has worked flawlessly, and we haven’t needed ongoing support.

The customer service has been great. When we've had an issue, I can reach out to support, and someone gets back to me within the hour. That person then follows up to ensure the problem is resolved. I've worked with a few people in support, and all have been great. Not only do they understand eBiz Charge, but they also know the Acumatica integration.

The system works every time. We have had a couple of issues setting up our test system ready to upgrade our ERP solution, but support have got back to me within 24 hours, (I'm in the UK), and got us working again. I can't speak highly enough of customer services. They have also been very supportive and proactive in helping us plan for a full browser deployment of our solution.