The customer service levels are fantastic; these guys are serious about ensuring that their product meets the needs of their customers. I have multiple instances of quickbooks online that I have to consolidate to get an accurate picture; before, every time there is a request internally or from investors or potential investors, i would have to download multiple csvs, consolidate, and slice and dice data manually which would take hours for every request that would come in. Drivetrain basically gives me all of my KPIs, dashboards, customer information, vendor information, etc across all instances of quickbooks in one database, and I can get insights in seconds (vs. hours). We were at the stage of considering a brand new expensive ERP, but Drivetrain has given me the insights I needed and has extended the useful life of quickbooks by years and avoids a very expensive and time consuming ERP implementation. The implementation was 95% done by Drivetrain themselves (vs. an ERP implementation which requires a huge effort from the end users), and the integration with other apps is very good. I cannot understate how much Drivetrain has made my life easier, and how core it is to my workflow, particularly during high pressure times such as generating reports for potential investors. If there were issues in the data, the team jumped on the issues right away and were solved overnight.

Customer Support, Ease of Use, # of Features

Drivetrain has helped us move away from Excel for reporting and budgeting. We’ve been able to generate a lot of useful insights for different teams, and it’s also allowed us to automate much of our reporting process, which has made things more consistent and easier to manage. The implementation (& overall customer support team) has been very smooth and there was an amazing collaboration with the team to bring us up to speed and allow us to be mostly self sufficient. It integrates with most of our tools natively and if it doesn't there are always workarounds (API, csv, googlesheet, etc.).