I find Dentally easy to use, which is great for onboarding new employees. The fact that it's cloud-based makes appointment management straightforward, as I can access it from anywhere with an Internet connection without the need for complex servers. This accessibility simplifies things for me.

I like how Dental Intelligence helps a lot with communicating with patients about scheduling their appointments, especially if they are overdue. It also sends reminders to patients to collect payments and facilitates communication for filling and signing due forms and consents. I appreciate the option of mass communication that can be sent all at once to fill gaps in the schedule, which used to take hours over the phone and now can be done with a click of a button. The digital forms also make it easier to keep the patients' accounts up to date. Additionally, we have settings in Dental Intelligence to send due forms like HIPPA and medical history to patients before appointments, which speeds up their check-in process. Although the initial setup involved a lot of work and training, they helped us throughout the process.

What we liked most about Dentally was its cloud-based flexibility and the way it supports the growth of both our practice and the software itself. The constant evolution, regular improvements, and open-mindedness to user feedback have made a big difference. The practice management tools—especially the detailed analytics and reporting—have exceeded our expectations and truly helped us run a more efficient and insightful operation. Our overall experience with Dentally has been very positive. The transition was managed exceptionally well by their team, who took the lead to ensure the migration was smooth and minimized disruption. While we did face some initial challenges—like a learning curve in reception logistics and early clinical glitches—Dentally’s support team was consistently available, responsive, and open to feedback. A standout part of our experience has been the online support and training options. Initially, our team was hesitant to engage with these resources, but over time, they've proven incredibly valuable. The guidance, insight, and structured training from the Dentally team have helped us grow significantly in our use of the software and in our practice management overall. Dentally has evolved continuously over the three years we’ve used it on a daily basis, improving in ways that align with the growth and philosophies of our practice. We feel like we've grown together—and we couldn’t be happier with the move.