Decision Focus has been an excellent partner throughout our delivery. From the outset, the team worked with us as a true extension of our project team rather than a traditional vendor. Jennifer and Surinder, and their team, provided unwavering support throughout the implementation, consistently demonstrating deep product knowledge, responsiveness, and a genuine commitment to helping us succeed. They were always available to work through challenges, offer practical solutions, and adapt to our evolving requirements. Jeff’s backing and oversight further strengthened this partnership, ensuring continuity, clarity, and confidence during delivery. What really stood out was the collaborative approach, the team took the time to understand our business context and worked alongside us to deliver outcomes, not just software. Their professionalism, flexibility, and dedication were instrumental in keeping delivery on track.

I like how user-friendly and intuitive Decision Focus is. A lot can be customized to meet our needs. The notifications and information provided at each step make the process easy to follow and ensure no important steps are missed. Simon Vaughan has been absolutely brilliant during the setup process, helping to configure the tool in a way that responds to our needs and offering insightful suggestions for improvement.

The experience with Decision Focus has been outstanding. The team are exceptionally knowledgeable which enables us as a team to work through options / solutions in an efficient manner. The tool itself is highly configurable / adaptable tailoring to our needs as a company. As the tool is a no code solution (with the exception of PDF report outputs), it will enable us to be self sufficient in the future. As the Project Manager I have mainly worked with the Implementation Manager at DF, who has blown me away with his knowledge, efficiency and tenacity to help us get to the right outcome across all of the 9 modules we have been implementing.