Product Avatar Image

CustomerX

Show rating breakdown
12 reviews
  • 1 profiles
  • 1 categories
Average star rating
5.0
Serving customers since
2017

Profile Name

Star Rating

12
0
0
0
0

CustomerX Reviews

Review Filters
Profile Name
Star Rating
12
0
0
0
0
Lucas V.
LV
Lucas V.
08/05/2026
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

Data centralization and complete tracking of the customer journey

I like the way customer data centralization is done and how we track all their journeys.
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
07/22/2026
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

Segmentation of portfolios and Customer Journey make management more assertive

Segmenting customers by portfolios, based on predefined criteria, greatly helped in the customer management process. Additionally, performing tasks within the Customer Journey improved tracking and allows for more assertive management of portfolio coverage. Measuring the health (health score) of customers through usability tracking and according to the perceptions of the responsible CSMs also greatly facilitates the identification of which customers need more attention.
Tiago C.
TC
Tiago C.
Coordenador de Customer Experience (CX) & Customer Success (CSM) | SaaS, Omnichannel & Inteligência Artificial | Growth, Retenção, MRR, Churn, KPIs, OKRs, Board-Level
07/21/2026
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI

Strategic visibility and tracking that strengthen decision-making

Parameterization of the CSM process, assembly of journeys, tracking module, strategic visibility, and numbers for decision-making.

About

Contact

HQ Location:
Toledo, BR

Social

What is CustomerX?

CustomerX is a technology vendor specializing in customer experience management solutions. The company offers a range of tools and services designed to enhance customer engagement, streamline communication, and analyze customer feedback. With a focus on data-driven insights, CustomerX aims to help businesses improve their customer relationships and drive loyalty through innovative technology. Their offerings typically include analytics platforms, feedback collection tools, and integration capabilities with existing business systems.

Details

Year Founded
2017