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CustomerSuccessBox

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134 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2018
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Profile Name

Star Rating

103
25
4
1
1

CustomerSuccessBox Reviews

Review Filters
Profile Name
Star Rating
103
25
4
1
1
Anil S.
AS
Anil S.
Customer Success / Client Servicing / Customer Engagement / Enterprise Account Management
07/20/2022
Validated Reviewer
Verified Current User
Review source: Organic

I'm lovin it !

I like the UI and the speed of the software. And, the Customer Support team is super energetic and amazing TAT.
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
07/08/2022
Validated Reviewer
Review source: G2 invite
Incentivized Review

Good but there's a room for improvement!

1) Easy data sync with our Sales-CRM 2) Can create a custom task, alerts & workflow for the CSM 3) All communication i.e. email, chat, issue tickets gets synced with the account and it's easy for reporting 4) Good support team
Shalini  A.
SA
Shalini A.
06/06/2022
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

CSB- Review

The best feature is the dashboard and the high-level customization that can be done by users. The playbook feature is beneficial and this app helps monitor the overall relationship with the customers.

About

Contact

HQ Location:
San Francisco, California

Social

@CustSuccessBox

What is CustomerSuccessBox?

CustomerSuccessBox is an innovative software platform designed to aid businesses in managing and optimizing their customer success operations. It helps enterprises enhance customer retention, foster growth through upsells and expansions, and ultimately drive better business outcomes. The platform offers a suite of tools that assist in monitoring customer health scores, managing onboarding processes, tracking usage analytics, and automating workflows to proactively engage clients.With features tailored for the success of both subscription-based and recurring revenue business models, CustomerSuccessBox provides insights and metrics that enable customer success managers to act swiftly and effectively. The aim is to increase customer lifetime value and reduce churn by ensuring that each customer achieves their desired outcomes using the product or service offered.By integrating with multiple business tools and platforms, CustomerSuccessBox offers a centralized system for all customer success activities, making it easier for teams to collaborate, analyze performance, and deliver personalized customer interactions.

Details

Year Founded
2018