When I have any issues support is very great at responding quickly and fixing any issues or answer any questions that we may need assistance with. I love the fact that they are constantly updating things, offering training courses for folks to attend.

I like the Support staff (Larry, Ngocand Katie) and the CSMs we have been assigned and worked with (David, Julian and Liz). I really appreciate Phillip Thiel--as he is the only one who, in a short amount of time, has asked enough questions to get the necessary understanding of what our need or requirement was. It was not a quick 'no--you would need Professional Services' or 'the module is not configured so you can't do it' to 'this will require a change request and so talk to your CSM' to 'it was a bug but we decided it's a feature enhancement so tough luck'. It was always 'what is it really that you are trying to accomplish' to 'there is a better way of doing it based on information I have gathered from your testing/instance'. He made things happen. I think the team up with David Pala has been the best thing--if not the only thing that has worked.

Concentric is easy to use and features are easy to navigate. The search option is easier and the drill down to find specific entries is great. Very satisfied with the software.