Eagar to find a solution and make it work.

When I have any issues support is very great at responding quickly and fixing any issues or answer any questions that we may need assistance with. I love the fact that they are constantly updating things, offering training courses for folks to attend.

I like the Support staff (Larry, Ngocand Katie) and the CSMs we have been assigned and worked with (David, Julian and Liz). I really appreciate Phillip Thiel--as he is the only one who, in a short amount of time, has asked enough questions to get the necessary understanding of what our need or requirement was. It was not a quick 'no--you would need Professional Services' or 'the module is not configured so you can't do it' to 'this will require a change request and so talk to your CSM' to 'it was a bug but we decided it's a feature enhancement so tough luck'. It was always 'what is it really that you are trying to accomplish' to 'there is a better way of doing it based on information I have gathered from your testing/instance'. He made things happen. I think the team up with David Pala has been the best thing--if not the only thing that has worked.