Convoso
253 reviews
- 1 profiles
- 2 categories
Average star rating
4.5
Serving customers since
2006
All Products & Services
Convoso Reviews
AL
Angou L.
Convoso’s Powerful Reporting & Analytics for Smarter Logistics Decisions
My experience with Convoso has been positive. It offers powerful dialing options which helps our team to increase talk time while reducing idle gaps between calls. It also great reporting and analytic capabilities which helps in tracking call performances and campaign results with ease.
DL
David L.
Great Call Monitoring For Both the Agent Side As Well as the Administrator.
I really appreciated how easy it was to review all of my agents' calls. Since I was in charge of quality control, this feature made my job much simpler. What I liked most was the ability to live barge into a call if an agent said something incorrect, allowing me to discreetly send notes to the agent without the caller being aware.
BM
Brandon M.
Super efficient and customizable dialer
The simple Gui interface when you login. two drop downs. one with the campaign/ campaigns you are able to login to and the other with your current status (active, break, lunch, meeting etc. the easy to navigate tabs at the top.
About
What is Convoso?
Convoso is a cloud-based software provider specializing in contact center solutions. Their platform offers tools for predictive dialer systems, lead management, and customer relationship management (CRM), designed to enhance the efficiency and productivity of call centers. With a focus on improving agent performance and customer interactions, Convoso provides features such as real-time analytics, call tracking, and automation to support businesses in optimizing their communication strategies. For more information, visit their website at [convoso.com](https://www.convoso.com/).
Details
Year Founded
2006
Website
www.convoso.com