I want to specifically recognize Jason Hallam from Cin7 Core support. I had a very difficult CSV bank statement import issue that was blocking our April reconciliation and tax reporting process. This was not a simple support ticket. The file looked clean on the surface, but there were hidden formatting issues, possible export format changes, and one problem line inside the data that made the upload fail. Jason handled the issue with an exceptional level of care, patience, and technical skill. He did not give me a generic answer. He reviewed the file, identified hidden formatting problems, rebuilt the CSV, checked raw file behavior, explained what he found, and kept working through the problem even when the first solutions did not resolve it. The final breakthrough came from Jason’s suggestion to compare the current file against a previous file that had successfully imported. That suggestion led me directly to the actual issue: the date structure had changed. Once I corrected the date structure and also fixed the problem line Jason had already identified, the import succeeded. I want to be very clear: Jason solved this. His persistence, ownership, and practical troubleshooting directly led to the resolution. This was one of the best customer support experiences I have ever had. Jason made me feel heard, understood the urgency, and treated the issue as if it mattered. That kind of support makes a real difference when a business process is blocked.

I appreciate that Cin7 Core has reduced the amount of administration and provides a clear picture of our stock at any one time. The seamless integration with Xero is an added benefit for accounting. I like its simplicity, ability to allow changes to templates, and the intuitive software design. Interactions with the Cin7 Core team members have been excellent and extremely helpful. The initial setup was very intuitive, and we could do this in-house.

Ease of use, good reports, tracks orders and inventory and syncs well with the other programs we use.