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Cayzu

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11 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.2
Serving customers since
2013
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Cayzu Reviews

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Mitch C. G.
MG
Mitch C. G.
CXpert | Startup Founder | Techpreneur
08/17/2021
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Gets the Job Done But Short on Features

Great price point; they offered a great one-time deal on AppSumo. The platform allows for a high level of customization and building your help desk. They also allow you to set up a self-service portal for your customers, complete with FAQs and a form for ticket submission. The system also works well with email and provides updates as well. It's easy to set up agents and permissions as well as assign tickets. I also liked how it has internal notes similar to Zendesk. It has more than enough to get the job done and organized.
Verified User in Insurance
CI
Verified User in Insurance
07/14/2021
Validated Reviewer
Review source: G2 invite
Incentivized Review

Decent Ticketing Software!

It is easy to use and good for smaller teams. Many reps can pick up and learn the software very fast. It filters emails well.
Verified User in Information Services
AI
Verified User in Information Services
01/14/2020
Validated Reviewer
Review source: Organic

Cayzu Help Desk

It was very easy to start using Cayzu. The customer support department is great if you need additional assistance.

About

Contact

HQ Location:
Amherstburg, ON

Social

@cayzu

What is Cayzu?

Cayzu Inc is a company that provides a cloud-based help desk software solution designed for small to medium-sized businesses. The software helps organizations manage customer support inquiries through various channels, including email, social media, and web forms. Cayzu's platform includes features such as ticket management, automated workflows, knowledge base creation, and reporting tools. The focus is on improving the efficiency and effectiveness of customer service teams by streamlining communication and providing a centralized system for managing support requests.

Details

Year Founded
2013
Website
www.cayzu.com