I really like how the mobile app for technicians allows them to close tickets and get customer signatures right on their phones, cutting our billing time from weeks to just hours. The dispatch feature is also easy to use because the drag-and-drop schedule shows all our techs, their skills, and current jobs on one screen, making dispatching an emergency call seconds instead of a series of phone calls. I'm glad the onboarding team knew the traits and didn't treat us like a generic customer, which was very helpful. The technicians picked up the mobile app faster than I expected, which eased my biggest worry.

The fact that they over promised a lot of things. Extensive reports, etc. They can collect large amounts of information, you just can't use it once you have it. The thought and what the sales person said was good.

Ease of use, making the workflow so much faster on a day to day basis. For example, copying and pasting texts, using filters to refine searches, and a search bar that auto populates as you attempt to find a Work Order or Purchase order. Easy to integrate programs such as Quickbooks for accounting which makes billing more efficient. That fast performance of Build Ops cloud service really shows how you can get your price value back as every dollar spent towards a project can be carefully logged and billed out within the project finishing. In case I ever run into any errors or bugs, the customer service is top notch in terms of tackling problems with the hour. The integration of Artificial Intelligence has made the workflow even faster as it corrects spelling errors in notes.