I really like the dynamism of Botpress. Being one of the first platforms I researched in the market, it stands out for being one of the first in its field, practically a pioneer. I see a lot of efficiency in the tool, constantly improving the solution it offers to our clients. This allows us to talk to them simultaneously without needing a large team. I also appreciate its ability to help me be efficient across all customer service and support platforms, thanks to the dynamism to configure actions within the platform. Additionally, the possibility of placing videos allows the user to feel that they are interacting directly with a human and not just following a guide.

The UI is really easy to use and everything is understandable. Sometimes it’s a bit hard to find what I need, but the search bar is really helpful for that. My only real issue with the UI is the connections between nodes: sometimes when I remove connections, I can still see them, but after I refresh, everything I removed disappears. Performance is good, and publishing is fast. Most of the time it takes around 30 seconds, so I’d say it’s solid. I don’t really use integrations; the only one I use is my Excel tables, and it works perfectly with my code. On pricing, I think the package-deal pricing is fine, but it would be better if you got +$5 to your AI usage instead of staying at the default $5. The AI (Autonomus nodes) is good, but not perfect. For example, if I load product information with more than 10–15 products, sometimes the AI makes hallucinations. I haven’t really used the customer support because I can find everything through the search bar, and almost all the cards have descriptions and videos. I needed almost 1 month the understand everything.

The freedom and the no-code part of it. Also, it is a very 'interface' friendly tool. Integrations are also a must have, as i use it to get the output from the ia agent directly to g-sheets