A Technical Services Manager is responsible for ensuring the stability of rigid systems while ensuring maximum deployment velocity and quality of code. Our automated regression test suites were built out and maintained by BetterQA. The technical engineers communicate the same language as our infrastructure and dev teams directly from our CI/CDs. They didn’t only run manual scripts but took the initiative to enhance our automated testing framework that reduced execution times considerably. The technical transparency and API validation logs mean we don’t waste time chasing bug details.

Our digital solutions are relied on by the foodservice segment of a popular retailer’s outlet to be 100% reliable at peak tourist season. BetterQA has done a fantastic job testing our integrations: the POS ordering system, the logging inventory portal, and menu updating. The QA testers they embed closely follow our workflow practices and processes. Perhaps the best feature is the automatic validation process. When we are changing the item pricing or promo bundles in all our stores, we are not breaking our order flows in front of the house. I can deploy the digital updates with confidence due to documentation.

The nature of our platforms demand that all internal processes/operations must be documented as accurately as possible with total data security. The BetterQA embedded engineers were onboarded to our Jira and Slack instantly and very respectful of our processes. The standout feature for us is the Auditi platform. It made day-to-day WCAG and compliance checks easier on core internal tools and led to a structured and highly predictable process. Before, this required painful manual checks for weeks. Their detailed reporting provides us even further confidence in deployment.