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Avalara, Inc.

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942 reviews
  • 3 profiles
  • 5 categories
Average star rating
4.1
#1 in 5 categories
Grid® leader
Serving customers since
2004

Profile Name

Star Rating

587
221
46
15
73

Avalara, Inc. Reviews

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Profile Name
Star Rating
587
221
46
15
73
Verified User in Retail
UR
Verified User in Retail
04/24/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Promising Sales Tax Reporting, But Required Too Much Manual Troubleshooting

Unfortunately, we were unhappy with our experience with Avalara. I liked what they promised but those promises weren't delivered.
Brian T.
BT
Brian T.
04/23/2026
Validated Reviewer
Verified Current User
Review source: Organic

The worst SaaS experience

Avalara filed some of our taxes correctly but missed several filings. They did nothing to help the situation. There was a bug with the shopify connector (their product) and we were stuck with the late fees. We made the decision to cancel due to their increasing fees, poor customer service, dated user experience and faulty product. In February, when I canceled our contract with Avalara, they ignored me and continued to bill our account. They even withdrew ACH funds ($15,913.79) on April 14th. The most recent withdrawal is not confirmed to be paid to the states for our taxes. It appears they have kept the money. They have been unresponsive via email since February 20th (it's April 23rd today).
Verified User in Computer Software
UC
Verified User in Computer Software
04/21/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Avalara Takes the Guesswork Out of Tax Calculation.

Avalara automates tax calculation on our sales quotes and invoices by using the customer's address and location. It takes the guesswork out of creating invoices.

About

Contact

HQ Location:
Durham, NC

Social

@avalara

What is Avalara, Inc.?

Avalara is the agentic tax and compliance leader. For more than two decades, Avalara has developed one of the most expansive libraries of tax content and integrations in the industry, supporting over 43,000 businesses and government entities across more than 75 countries. The company's purpose-built AI agents automate end-to-end compliance processes with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit Avalara.com.

Details

Year Founded
2004
Website
www.avalara.com