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athenahealth

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133 reviews
  • 3 profiles
  • 12 categories
Average star rating
3.6
#1 in 3 categories
Grid® leader
Serving customers since
1997
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athenaOne

114 reviews

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athenahealth Revenue Cycle Services

0 reviews

Athenahealth's Revenue Cycle Services offer comprehensive, technology-driven solutions designed to optimize financial performance for healthcare organizations of all sizes. By integrating advanced tools and expert support, these services streamline the entire revenue cycle—from patient registration to performance reporting—ensuring efficient operations and improved cash flow. Key Features and Functionality: - Registration Verification & Co-Pay Collection: Ensures accurate patient information and upfront payment processing. - Insurance Verification & Coverage Scan: Confirms patient coverage to prevent billing issues. - Authorization Management: Manages prior authorizations to expedite care delivery. - Charge Entry and Coding: Accurately records services provided for correct billing. - Claim Scrubbing, Issue Resolution & Submission: Identifies and corrects errors before claim submission to reduce denials. - Posting and Payments: Efficiently processes payments and updates accounts. - Claim Denials Resolution: Addresses and resolves denied claims to recover revenue. - Zero Pay & Insurance Credit Resolution: Manages instances where no payment is received or credits are due. - Patient Refunds: Handles overpayments and ensures timely refunds. - Performance Reporting and Insights: Provides analytics to monitor and enhance financial performance. Primary Value and Solutions Provided: Athenahealth's Revenue Cycle Services address the critical challenge of managing complex billing processes in healthcare settings. By automating and optimizing each stage of the revenue cycle, these services help organizations reduce administrative burdens, minimize claim denials, and accelerate revenue collection. This leads to improved financial health, allowing healthcare providers to focus more on patient care and less on administrative tasks.

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athenahealth Reviews

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Melissa M.
08/02/2023
Validated Reviewer
Review source: Organic

Sinking like the Titanic....with no real lifeboats being offered.

AthenaOne does close loops for processes. The system intentionally directs data where it should go on clinical side. Also, it makes an effort to respond to customer concerns and ideas- which you are able to vote on in Success Community.
DW
David W.
06/27/2023
Validated Reviewer
Verified Current User
Review source: Organic

Disgusting implementation experience - never again

The system itself does seem to be good once it is setup, however, setup is horrible, confusing, and the "team" assigned may know less than you do about how the system works. Support after implementation is good enough, however, it does not come pre-setup with any reasonable amount of pre-formatted tools, reports, workflows, or basically anything to operate a standard medical practice. Disgusting. I can't really say I like anything about it to be honest. It is non-intuitive in workflows and you can't even get an easy to see daily dashboard of activity, payments, etc.
Verified User in Medical Practice
UM
Verified User in Medical Practice
05/10/2023
Validated Reviewer
Review source: Organic

Horrible training

Font size...LOL. I can't think of anything

About

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HQ Location:
Watertown, MA

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@athenahealth

What is athenahealth?

Athenahealth is a service provider of network-enabled services for healthcare and point-of-care mobile apps in the United States. Known for its innovative cloud-based solutions, the company focuses on electronic health records (EHR), revenue cycle management (RCM), patient engagement, care coordination, and population health services. Designed to cater to medical practices and health systems of all sizes, athenahealth aims to streamline administrative tasks, enhance patient care, and improve financial outcomes. By leveraging extensive data from its expansive network, athenahealth offers actionable insights, facilitating better clinical and financial decisions.

Details

Year Founded
1997
Ownership
NASDAQ: ATHN