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Aspect Software

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314 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.2
Serving customers since
1973

Aspect Software Solutions

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Profile Name

Star Rating

181
102
20
3
8

Aspect Software Reviews

Review Filters
Profile Name
Star Rating
181
102
20
3
8
Jason H.
JH
Jason H.
Senior Manager, WFM and Business Analytics
07/08/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Daily user of Aspect for years now

My favorite component of the Aspect suite is the workforce planning. I consider it the benchmark for all other workforce planning. The forecasting tools, scheduling tools, and intraday management are far superior to any other company
VS
Vishal S.
07/01/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Aspect Workforce

This tool is user friendly and provide helpful views like Intraday Time-line.
PP
Praveen P.
06/26/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Nice Tool

User friendly tool for everyone who is working as a scheduler, real time analyst and forecaster.

About

Contact

HQ Location:
Atlanta, GA

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What is Aspect Software?

Aspect Software Inc. is a global provider of customer engagement, workforce optimization, and self-service solutions that help businesses enhance their customer interactions and optimize their workforce operations. With its versatile range of products and services, Aspect Software aims to improve customer experience through integrated communication solutions that span across voice, text, social, and mobile interactions.They offer advanced technology in call center solutions, including automated contact center applications that streamline customer service processes and workforce management tools designed to improve productivity and efficiency in handling customer inquiries. Their products are well-suited for industries ranging from telecommunications and healthcare to financial services and retail, helping businesses of all sizes manage and analyze customer interactions to drive customer satisfaction and loyalty.

Details

Year Founded
1973
Website
www.aspect.com