Display reporter details from HubSpot directly on the Jira issue. Have all the information you need at your fingertips

A service desk extension for customer-centered Jira Service Management. Boost your Jira Customer Portal to be more useful and up-to-date with ease. Keep your customers satisfied with this Jira Service Management extension.

Escalate your Jira management with customized Jira templates and stay focused on things that matter instead of creating the same Jira issues all over again. Get the most out of issue templates and save your time. Create once, use whenever needed, and enjoy immediate field fulfillment

Unlock the power of data-driven decision-making with cutting-edge ITSM Reports for Jira Service Management. Elevate your service desk efficiency and streamline your operations.ITSM Reports seamlessly integrates with Jira's native gadgets, providing you with instant access to a comprehensive suite of reports that will transform the way you manage your IT service desk.Reports available:Average CSAT – Customer Satisfaction Score Analysis:Gain valuable insights into customer satisfaction with a detailed breakdown of average CSAT scores.Identify top-performing agents and areas for improvement, ensuring an exceptional customer experience.Meeting SLA in Percentage – Workflow Optimization:Monitor and analyze agent workflows to ensure Service Level Agreements (SLAs) are met consistently.Eliminate bottlenecks and proactively address issues to enhance overall service desk performance.Assets Structure – Maximize Business Return:Optimize your asset base with a comprehensive view of your current assets' structure.Make informed decisions to maximize business returns and allocate resources efficiently.Request Distribution Over Time – Bubble-Based Heat Map:Visualize the creation and distribution of tickets over time through a dynamic bubble-based heat map.Empower your team to allocate resources more efficiently, improving response times and overall service quality.Organizations – Visualize Customer Relationships:Understand customer relationships at a glance by visualizing the distribution of customers across different organizations. Tailor your support strategies based on organization-specific needs and priorities.Request Channel Type – Monitor and Optimize:Track the origin and type of incoming tickets with a detailed breakdown of request channel types.Gain insights into the most trafficked channels, allowing you to optimize your support efforts effectively.