What I like best about Amplify HR is the combination of personalized support, strong responsiveness, and overall value. Their Account Lead and subject matter experts are quick to respond, which helps us resolve questions and issues efficiently and keeps things moving without unnecessary delays. They have also been flexible in adapting to our needs, including custom reporting, capturing additional data fields, and configuring team schedules. That flexibility has made the platform and service model work better for our organization rather than forcing us into a completely standardized approach. From a pricing perspective, we have found Amplify to be competitive and very transparent. We have a clear understanding of what we are paying for and the value we are receiving, which is important when evaluating overall ROI. Their performance when issues arise has also been strong. For example, when we identified a recurring monthly reconciliation issue related to our ICHRA, the team responded quickly, completed a detailed audit, and came back to us within a week with a clear explanation and action plan. Overall, they have been responsive, flexible, transparent, and reliable partners.

I like that Amplify HR is a small company where I can actually reach a real live human being. Having a dedicated contact person who knows me and my company is really valuable. I also appreciate being able to get better rates on health care than I would if I were shopping independently as a small company. The software makes onboarding new employees quick and easy, which is very valuable to me. Additionally, the Prism portal helps me with onboarding, payroll, and salary management, and is the tool I use the most.

I love that you receive dedicated support. No waiting in the queue for a support agent and no bouncing around between departments. Fast, reliable support when you need it.