Easy of use and ability to make changes quickly

The VMWare Service Manager is a powerful ITSM software that has very good workflow engine to control the ITSM processes/. I have used this on several client projects and it integrates very well with their business workflows. Most of the standard IT processes like Incident management, problem management ,change mangement etc. are easy to setup up out of the box. It is also a cloud based application and can be easily deployed on client environment. It has options to customize the fields on the application as well. For example, if you wanted to add a new field to capture the approximate effort for a change, you can include this field to show up when you create a new change. Most of the navigation options are shown on a panel on the left. This is typical of most ITSM applications.. They also have options to calculate and report the SLA and OLA response times and breaches.

Best software available to maintain virtual machines