Customer service is outstanding. Training and the adding of options and updates as we need additional features to make the platform work efficiently for us is a real bonus. Response time for help is quick. Explanations are helpful and personnel are knowledgeable and friendly. Webinars are structured based on customer requests. I believe this company works hard to hear what customers say and want.

CharityProud does a lot for us, with a short learning curve for all of our users, but I also have great customer service when questions come up.

"Best" suggests a single thing, but there are many. Customer service and ease of use are the two (not one) things I like best. Having used other CRM software, I have something to compare to Charityproud. When I come across an issue which I think software I previously used handles more efficiently, or ways I think Charityproud can be improved, our account representative is willing to listen to our suggestions. Sometimes the suggestions are particular to our situation and changes are not justified, but other times our suggestions are received and implemented in a very timely fashion.