A surprising amount of our day is spent answering variations of the same investor questions. Once we introduced Aissist.io, those conversations stopped eating up so much attention from the core team, especially around new users trying to understand how everything works.
Investors questions tend to repeat in waves whenever new properties open or distributions go out, so having routine conversations handled without everything bottlenecking through internal teams has been valuable. The experience feels a lot smoother now on both sides.
We deal with a mix of membership questions, appointment changes, wellness inquiries, and first-time visitor follow-ups everyday, and keeping track of all of it across locations was getting messy. The biggest difference for me has honestly been consistency, clients aren't waiting around as often for basic responses anymore.
Aissist.io is an agentic AI layer for customer service and sales that resolves conversations end-to-end — not just deflects them — on top of the helpdesk you already run, including Intercom, Zendesk, Freshdesk, Salesforce, and more.