In all of the years that we have used the product, it has consistently been the most reliable software that I manage. Downtimes have been rare and quickly resolved. Agiloft is very good about notifying us about system updates and when ever I have had a question, the support ticketing team has been very responsive. Even though our needs are simple, it seems that Agiloft is constantly rolling out new functionality. The ability to customize a lot of the features based on user types is a great feature. Being AD-integrated is also a plus. We were able to automate our new user provisioning, which was very helpful. Another great tool is Agiloft University. I really appreciate the fact that Agiloft offers such a robust tool for training on the program. Most importantly, I want to commend Agiloft for remembering the human touch. On the rare occassions when I have called the support line, I was able to reach a person. In this age of AI and chat tech support, I have a team of people who have gone out of their way to communicate with me and ask if I need anything. I would also like to personally commend our Customer Success Manager, Govind Sharma. His patience and professionalism was greatly appreciated during our contract renewal process.

Agiloft is very user friendly and it is easy from an admin side to add clauses and make template changes. Our requestors find it easy to request an agreement and the template generation is very easy to use. We can run reports and searches on all fields. Agiloft is a major part of our work day and plays a vital role in our department.

Agiloft is always at the ready for any questions or if needed setting up a meeeting covering various topics. They are there to help.