Found them via Shopify and first of all, the onboarding has been better than any other Shopify app so far. Soon after the free install, they set up a zoom meeting (showing their face) and talked about my needs rather than just a demo. I've spoken to the same individual since in a Slack channel which is, once again, much better than the typical ticket that responds to asking more questions. They even fixed a code error in my Shopify theme that was causing an auto-sign out for the user after a few clicks / ~45sec sign in session I software itself seems to be the best for my use case since it is loyalty-based, but has other rich features that naturally compliment it e.g. membership/subscriptions and even sms. Although I haven't used it long, everything seems to be running well, and the UX/UI is good. I was able to ditch 3 other apps, that although I didn't save money, it was very close and now i no longer need to Frankenstein those apps, especially when they all 3 need integration. With this, I only need to integrate one app, of which has my back. Looking forward to getting more settled into it; thanks again.

AiTrillion has been amazing for our store. We use their loyalty program, product recommendations, email marketing, reviews, and chat features; and they’ve all made a real difference. Plus, their team is always there when we need help. Highly recommended!

The support system is great, they are quick to respond and get to work on the changes/fixes requested. I have personally had great experience getting help from Bhanu, Sachin, and my boy Naman!