Products

ZynTrail is customer service software for small and mid-sized support teams: a help desk and contact centre in one product. Email, phone calls, Facebook Messenger, Instagram, WhatsApp Business and the chat on your website arrive as tickets in one queue. Each customer has one history with every call, email and message in order, so whoever answers sees what was said before. ZynTrail has its own cloud phone system with a softphone in the browser. Every inbound call opens a ticket, missed calls in

Tickets, email and a knowledge base — the full platform for one per-agent price, not a checklist gated behind higher tiers.

Silvox ist ein Support- und Ticketing-Tool für kleine Online-Shops. Kundenanfragen per E-Mail landen gebündelt in einem übersichtlichen Postfach, statt im normalen Mailpostfach unterzugehen. Ein Kernfeature ist die direkte Abfrage von Bestell- und Versanddaten, sodass Fragen wie Wo ist meine Bestellung schnell beantwortet sind. Silvox lässt sich als App mit Shopify verbinden, funktioniert aber auch für andere Shopsysteme. Entwickelt in Deutschland, ideal für inhabergeführte Shops, für die Enterp

Support Station is a help desk with a shared inbox, knowledge base, and AI assistant for customer support. Teams can publish help articles, manage customer requests, and use an AI assistant that draws on their help content. A website widget gives customers access to help within the product. When a request needs a person, the team can continue the conversation with its context. The free help desk supports up to 5 teammates and 100 tickets per month. Paid AI plans start at $29 per month.

TaskBridge is a self-hosted help desk and ticketing system for organisations that want support data and infrastructure under their own control. It is delivered in a Docker container under a one-time commercial internal-use licence, with no mandatory subscription and no limits on agents or end users.

AiStarDev LLC builds Glassdesk, an AI support agent for ecommerce teams on Gorgias and Freshdesk. Glassdesk resolves Tier-1 support tickets by answering from the merchant's own help center. Every reply carries the source articles it used, a similarity score for each, and a confidence score. Below the merchant's threshold it escalates to a human with full context instead of guessing. Accuracy is measured by a public, versioned eval suite before it ever answers a customer (getglassdesk.com/evals).

DobroDesk is help desk software for teams that support customers through email and website chat. Gmail, Outlook, a support domain and the website widget feed one shared Inbox, so every conversation keeps its owner, priority, SLA, customer history, private notes and attachments in one place. AI can answer routine questions automatically, prepare a draft for review or stay out of the conversation. It uses the website and knowledge content your team approves, shows the evidence behind a reply and

JediDesk is an AI customer support and sales platform that helps businesses automate conversations while keeping human teams in control. It answers customers across website chat, Telegram, Viber, Instagram, Messenger, WhatsApp and email. The AI works with text, voice messages, photos and video, learns from company knowledge bases, and hands complex conversations to an operator. Teams can use the Magic Button to generate ready replies and connect JediDesk with CRM and eCommerce systems such as Pi