Products

qManage is a service desk software built to help you achieve better customer service, while making it easier to organize and manage your phone calls. Our tools give your team the power to track every step of their problem-solving processes, enabling you to share solutions with your customers faster. This web-based system organizes customer service issues, maps their progress, lets you work from anywhere, establishes several different call queues, and captures a comprehensive history of every co

Auvo is an external team management software that allows you to monitor, reduce costs, and digitize the main activities of your field technician. Whether on a computer or through the app, with Auvo you can: schedule the team's agenda, send quotes and work orders, track support calls, and monitor the team's location in real time. The technician can: fill out visit reports, collect signatures, attach photos and videos, input values and used parts, and have access to the entire maintenance history

Sqanit is a cloud-based service management platform enabling a direct and intuitive communication between companies and customers. Make customer service your strength while reducing service costs.

Helpviser is a CRM tool for Envato Authors. In addition to ticketing system with Envato purchase code verification, knowledge-base & community portal services, you can list your customers, and receive live notifications from Envato (sale, review, comment, badge, etc.).

ViiBE is the web technology of video assistance, ticketing system, and knowledge management system dedicated to technical support centers and after-sales services. It promises the best remote diagnosis thanks to a live video stream combined with AR and collaborative tools. Using ViiBE boosts "Once and Done" rates and helps save time and costs by avoiding unnecessary expert travels.

Give your customers the answers they want; quicker than ever before with GoDesk. GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right. The ideal email support tool for startups and SMEs.

Etiya Digital Interaction Management enables companies to manage and track digital interactions from various channels, including Facebook, X, Instagram, email, and more. The platform uses AI to perform sentiment analysis, text analysis, categorization, and spam detection, allowing businesses to identify and address customer issues instantly. It integrates easily with existing CRM/CSM systems, ensuring consistent and personalized customer service. With multi-language support and real-time analyti

We provide IT Support and deliver Internet connectivity to some of New Zealand's most iconic brands.

Tikit.Info is a comprehensive customer service help desk and ticket system for internal and external tickets that provides an effective platform for tracking and resolving issues and tasks quickly and effectively. Invite team members and customers to identify, organize, collaborate and resolve issues faster.

KaseSync is a case connector designed to facilitate seamless bi-directional integration that makes case escalation a breeze and improves knowledge sharing with KB Sync among various online community platforms with CRM systems. Kasesync also seamlessly integrates online communities with popular ticketing tools like Jira, and communication platforms such as Slack, MS Teams, and Gchat. Experience remarkable results like: 33% increase in case deflection rate 30% boost in community engagement 80% dec

Contact Us' page is an integral part of any website. This page usually has a form with basic fields like name, email, and message. This form allows customers to send their queries, feedback, and recommendations to the website owner. Other visitors can use the contact us page to reach out to the admin for partnerships, collaborations, etc. So store owners can’t ignore this page in any case. 'Contact Us' page is even more important for an ecommerce store. Customers may have different queries or

Make your teams more efficient and productive in delivering the best value to customers through automated process management with ServiceTrac. https://servicetrac360.com/ourproduct

With Advanz101's Service Cloud a company’s customer service is sure to be top-notch in times of both, regular circumstances and during a crisis. The Service Cloud allows businesses to offer 24×7 customer support and equips customers with all the necessary tools and options they need for query/complaint resolution in record time. Contact us today to implement the most complete customer service platform.

Serviere revolutionizes the way businesses look at service requests. Our solution breaks down silos, improves bi-directional communication, and simplifies the entire service request process. Empower your service engineers and managers with Impiger’s Serviere to collect, analyze, manage, and respond to queries in real-time under one roof. Also, our system enables the customer to track the complaint status whenever they want.

AiStarDev LLC builds Glassdesk, an AI support agent for ecommerce teams on Gorgias and Freshdesk. Glassdesk resolves Tier-1 support tickets by answering from the merchant's own help center. Every reply carries the source articles it used, a similarity score for each, and a confidence score. Below the merchant's threshold it escalates to a human with full context instead of guessing. Accuracy is measured by a public, versioned eval suite before it ever answers a customer (getglassdesk.com/evals).