Easy of use.

Easy to customize.

Good value for Money Review collected by and hosted on G2.com.

Not cheap.

Other than that I have not found any other cons. Review collected by and hosted on G2.com.

Zoho BugTracker is great. My company uses Zoho CRM, Zoho Desk, Zoho Projects and integrating Zoho Bugtracker between Zoho Desk and Zoho Projects and using Zoho Cliq to automatically report on status changes has streamlined our product support & maintenance life-cycle. Client tickets within Zoho Desk can immediately be filed as bugs and fed through to Zoho Projects for evaluation, planning and resolution. And with BugTracker, each update to the bug is automatically visible throughout. Zoho BugTracker has become an essential daily tool. Review collected by and hosted on G2.com.

There's not really much negative I can say regarding Zoho BugTracker. As far as bugtracking software goes, Zoho BugTracker isn't lacking in features, nor reliability.

It would be great if the mobile version of Zoho Desk had the ability to file bugs through BugTracker directly to Zoho Projects though. Also, Zoho Desk Ticket attachments are not automatically attached to Zoho Project Issues created with BugTracker. This would be a great future addition. And lastly, the ability to file a bug directly from a Support Consultant's response and not only from a Client Message would be very useful. This is another requested feature and the great support department at Zoho actually do pay attention to client suggestions and feedback. Review collected by and hosted on G2.com.

the ability to upload all the bugs is priceless Review collected by and hosted on G2.com.

compared to trello some integrations are missing which would make the instrument even better Review collected by and hosted on G2.com.

The notifications system is great. With my last bugtracker, Trac, it was difficult to know exactly what bugs needed my attention. Zoho is very robust in its notification system. It can email you with replies to tickets, you can use the website, and/or you can use the smartphone app to see what tickets need your attention. It's a very robust system. Review collected by and hosted on G2.com.

Nothing yet. I suppose the learning curve takes a little while to accomplish. The UI of the tracker is pretty intuitive, so you can pretty much guess how things works and chances are you'll be right. Review collected by and hosted on G2.com.

Clean UI design and easy to use for a small team. Review collected by and hosted on G2.com.

The paid version request as least 6 users to start Review collected by and hosted on G2.com.

As an admin , i really liked the ability to add fields options according to my needs.

the fact that all my users get notified when an issue is submitted to them Review collected by and hosted on G2.com.

that the "add followers" option is not clear enough Review collected by and hosted on G2.com.

I am excited about the ease of customization and ease of use. It took me just a few minutes to do setup and start working. Review collected by and hosted on G2.com.

As I am using BugTracker for inter-company communications on issues, bugs, and tasks, the project related aspects are overhead for me. Review collected by and hosted on G2.com.

It's pure focus on Bugs as that is the product I'm looking for. Review collected by and hosted on G2.com.

The bugtracker customization for templates and it's integration with Zendesk is buggy. Review collected by and hosted on G2.com.

Zoho bug tracker consists of several premium features and they give these services for free. Examples of email notifications, creating a project for the workplace.

Bug documentation is very much simple in the Zoho Bug Tracker.

It provides the simple User Interface which is very nice looking

The documents, image attachment feature for bug documentation is very much useful. Review collected by and hosted on G2.com.

Restricted to add only 5 team members including the administrator of the product.

After deactivating the user, the administrator cannot add the user back to the project.

Should provide a free version of the product with the existing features, but better to increase the number of users that can be added in to project as well as the reactivating the user function with any limit. Review collected by and hosted on G2.com.

Ease of use.

Clean layout.

Setup of custom fields. Review collected by and hosted on G2.com.

On the bug template layout, my changes were sometimes not applied. Review collected by and hosted on G2.com.