zLinq Communications Lifecycle Management Features

Generates financial and operational reports and/or data visualizations

Delivers TEM service as a Software-as-a-Service or a licensed product

Outsources TEM service to a third-party implementor

Aligns business operations with industry requirements

Set up connections to third-party platforms to improve business processes

Handles partnership and contracts with vendors

Optimizes the management of disparate mobile devices, systems, and expenses

Provides inventories of existing IT assets for tracking and monitoring purposes

Manage and track all past and future calls.

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Organize and manage the accomplishments and development of employees or performance of applications or systems

Manage, organize, and store contact information

Manage calls that were missed or not attended

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track and manage schedules and meetings via an integrated calendar

Track products that are for sale at a reduced price or part of coupon promotions

Track and manage inventory levels to maintain proper supply

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Create, design and manage workflows for repetitive tasks

Manage and support multiple locations

System that automatically dials calls

Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends

Track and document all activities across devices, networks, and other systems

Computer-based system that allows users to send and receive voice messages

Track and monitor incoming call statistics

Provide agents with a typical response for common call subject matter

Active reporting of data and metrics

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Application programming interface that allows for integration with other systems/databases

Distribute/route/connect calls

Sends voice calls to a specific queue based on predetermined criteria

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Track interaction history by documenting conversations for contacts

Alter the layout and content of reports

Track and report on all incoming and outgoing calls

Automatically identify and save contact information of potential customers

Analyze and calculate business costs

Report incoming and outgoing calls for specific extensions

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Create, manage, and send invoices or bills to customers

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Use AI to generate content in the form of text, images, videos, etc.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Import and export data to and from software applications

Transfers live calls to other agents

Identify and prevent suspicious activity

Track and monitor outgoing call statistics

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Track calls answered by employees

Record the audio of phone conversations for quality assurance purposes

Compatible with fixed-line (cable) telecommunication systems

Dialogue between two or more parties to resolve points of difference and agree on a set of legally binding terms

Creation, processing, verification, and execution of invoices till the payment is made

Listen to live phone conversations for the purpose of training and assessing agent performance

Track usage and chargeback for disputed transactions/expenses

Compatible with mobile-line (cellular) telecommunication systems

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

A collection of customer information such as contact details, demographics, previous interactions, etc.

Billing for voice services

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Billing for data services

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Online portal through which end users can access the system, manage tasks, or obtain information

Generate one-off reports that meet information requirements

Track and interpret metrics on the usage of company resources

Maintain and control the stock level of inventory

Set a time to generate routine reports automatically

Aggregates and manages billing and usage data

Tracks, conducts, and and analyzes spending trends, overusages, and any irregularities

Organize and manage all processes/procedures involved in purchasing goods and/or services