I appreciate Zen Planner for being easy to use for both me and my staff. It's very user-friendly. I value features like organizing member attendance, managing late bills, and improving member retention. It helps me in organizing my business effectively. Setting it up was pretty easy, as I started by entering student names and built it out from there. I've been a loyal customer since 2014. Review collected by and hosted on G2.com.

I would love to be able to send out more than one email to my students. Possibly better than member app for making prison purchases but it has improved. Review collected by and hosted on G2.com.

I like that Zen Planner helps with workout tracking and logging, and it offers a place to score workouts and keep track of weights. The capability for client interaction and encouragement through the partner app, SugarWOD, is a plus. I also use Zen Planner for reserving classes and keeping track of attendance history and limits. It's convenient that Zen Planner is widely used by other companies, which adds a sense of familiarity. Review collected by and hosted on G2.com.

Toggling between multiple gyms as a member is clunky. It should show one user profile that seamlessly can interchange between different gym locations; the current way of navigating is not user intuitive and it does not save PRs or benchmarks between gyms. The initial setup was a bit cumbersome. It's also not intuitive where to find attendance history and number of remaining classes. Review collected by and hosted on G2.com.

I do like that I can call and talk to somebody. I also like the old dashboard. Review collected by and hosted on G2.com.

I don't really like Zen Planner that much. It's expensive, and they keep changing the format on me, which I find frustrating. Their new dashboard requires me to click onto a different screen, and I don't like doing that. The initial setup of Zen Planner for my gym was not easy. Review collected by and hosted on G2.com.

We have used Zenplanner since we opened over ten years ago. Zenplanner is easy to use and contains a variety of reports that you can use to analyze the performance of your business. It also plugs in to different apps. We use SugarWOD and also have it connected to our door system in two of our locations. Review collected by and hosted on G2.com.

Zenplanner has made a lot of changes and updates through the years and it has gotten much better. My only issue is that billing, on the app, is not easy to get to. Many of our clients struggle with it. The link should be more front and center. Review collected by and hosted on G2.com.

I like that Zen Planner is easy to use most times. Review collected by and hosted on G2.com.

The setup and use of Zen Planner can be a little different. Review collected by and hosted on G2.com.

The fact that this system is so easy to use and it incorporates platforms like Zoom.

The best feature is the Zenplanners calendar can be embedded on our website along with the ability for new prospects to reserve a trial class Review collected by and hosted on G2.com.

possibly that I'm on the other side of the world(Australia) making communication slightly delayed.

However, this is something that cannot be changed and the team always get back quickly Review collected by and hosted on G2.com.

Ease of implementation & customer support Review collected by and hosted on G2.com.

Sometimes the system is difficult in managing customer credits Review collected by and hosted on G2.com.

It is a basic gym management software that allows for billing, class scheduling and payroll management. Review collected by and hosted on G2.com.

So many of the features are outdated and the communication with the company is absysmal. Even their newly upgraded email system is basic and hard to use. Using the scheduling feature is difficult, especially compared to free calender apps like Gmail. I've also been trying to move information to a new payment processor for over 3 months now and it seems like every time I try to contact someone, no one knows exactly who is handling my account. The regular customer service is nice enough, but they can only forward my information to someone else. What was quoted as a 30-60 day process of switching over to a new payment processor has now taken 93 days as of 7/14/2024 with no solid answer in sight. At the end of it, I'll still have a $700 bill in addition to the hundreds of dollars that I've paid to keep my account active so I can collect invoices from customers. I would not recommend this product to anyone. Review collected by and hosted on G2.com.

The Zen Planner platform was ok to use from the start and did the basics of what we needed but it all went downhill after that Review collected by and hosted on G2.com.

Customer service is nonexistent, refund requests are ignored, and their blatant disregard for the countless emails we’ve sent is unacceptable. Review collected by and hosted on G2.com.

There is SO much capability and compatability for zen planner. is has A TON of features. class tracking, calendar function, automated emails, reporting, etc. I have been using it for 10+ years and they continue to try to improve systems and improve integrations. Customer service is typically very quick to help resolve issues. Review collected by and hosted on G2.com.

So much of zen planner is redudant and the functionality DOES NOT meet best practices.

There is a appointment calednar on Zen planner studio AND in Zen Planner Ultimate. Neither of these calendar functions are as simple and useful as either calendy OR Acuity. so you have to pay for another service.

The same goes for the email automations. The email builder is present in the Zen Planner Studio, BUT it is also present in the Zen Planner Ultimate. I think that neither of these email systems is better than what Uplaunch was. I would RATHER use uplaucnh than either of the email builders currently available.

if there was a way to customize some of the functionality so that I could clean up and use what was useful for my business and get rid of the rest that would be ideal.

All THREE platforms zen planner studio, zen planner ultimate, and sugarwod OFTEN crash and have to be rebooted or reloaded. Review collected by and hosted on G2.com.