I like Yext's analytics feature the most. We build our own custom reports instead of using predefined graphs, and I've found nothing nearly as robust as Yext on other platforms. We can access important data points at a store, folder, or tag level, which include search term impressions by brand, customer actions like website button clicks, get directions, and calls. This robust data helps us understand standard performance and identify opportunities. Review collected by and hosted on G2.com.

I think that the number one thing that could be improved is the feature for testing segments of stores. Currently, we have to tag stores, build our own samples, and then analyze the data. Yext has all the data, and a feature would allow us to do this more efficiently. Review collected by and hosted on G2.com.

The Yext platform is transparent about what's it's doing for every user. I can see what platforms my data is reaching and where the gaps are that i need to fix. I love that it is constantly evolving and getting better as a product and as UX for it's users. I believe it's the best on the market for pages and listings as it has the biggest reach of publishers. Having first access to newer Google and Apple features is also a huge bonus Review collected by and hosted on G2.com.

The support you get through Yext is incredible, however, i have issues with the ticketing system. Although i appreciate it makes every issue streamlined for a quick response, the tickets can be hard to follow and easy to miss updates. It's unclear who is looped into the ticket so i don't know if i have to notify other people or if they are also in the ticket.

As someone who works across multiple clients, I have around 20 different log ins which i use. My dream is to have one central log in where i can access all my clients Review collected by and hosted on G2.com.

Setting up my GMB listings was easy. This is a helpful tool for managing listings. Review collected by and hosted on G2.com.

After nearly a decade as a customer, I can honestly say this has been one of the most frustrating vendor experiences I've had.

Their contracts appear to include annual price increases (mine was approximately 7%), but when I needed help discussing my renewal and unique business situation, getting meaningful assistance proved extremely difficult.

Contacting someone who could actually help was a challenge. The website chat felt almost entirely automated, and I found it surprisingly difficult to locate my contract details and pricing information within the platform. The entire process felt unnecessarily complicated.

This year, we're closing some stores and opening others, so I simply wanted a contract that reflected our changing business needs and prevented us from paying for unused listings. Instead of working with me directly, Yext referred me to a third-party reseller despite our long relationship.

Communication was consistently slow, making it stressful to address a contract that requires 30 days' notice before renewal. Whether intentional or not, the process made me feel like I had very little flexibility as a customer.

I've never felt so undervalued by a marketing partner. In my opinion, Yext prioritized rigid contract terms over building a long-term customer relationship. I expected far better support and professionalism from a company we've trusted for nearly ten years. Review collected by and hosted on G2.com.

The power of the overall suite has allowed location-specific work to achieve greater success for our customers. The flexibility of our Pages instance, for example, allows us to be quite active at supporting the customer locations while also giving benefit to our Brands across the web. Review collected by and hosted on G2.com.

I don't think it's a fault of Yext per se, but our use case is not as conventional as many of the Yext clients as we don't own the locations we support with the platform. These are customer locations, 3rd parties, and this is more of a distributor model so we don't have access to things like Google Business Profiles to really take advantage of the full suite of services.

The reporting can be a bit tricky to manage for end users, but our service team has been great at helping that out. Review collected by and hosted on G2.com.

I like the simplicity of Yext, as it allows me to manage everything in one place instead of using multiple vendors. The help videos Yext provides are really great because they let me solve problems on my own and work independently when I need to. I also appreciate how using Yext helps keep all our Google listings up to date, which is really helpful. The initial setup was pretty easy too, thanks to the assistance of a knowledgeable representative. Review collected by and hosted on G2.com.

Definitely, the help center, I would say. We go through many different project managers with Yext. You guys have a big turnover, I feel like, with it. And we don't always get the answers that we're looking for in a timely way. Sometimes it you know, it's many days or weeks or we have support tickets open for a longer period of time, and you know, we need answers right away. And, sometimes the team just doesn't have the answers for us and that's hard to go back to our ops team and share with them that you know, paying for services and yet sometimes we don't have the right tools to get us what we need. Review collected by and hosted on G2.com.

Yext has transformed the way we manage our business listings. The platform's ability to consolidate all of our listings into one centralized location is a game-changer, saving us time and ensuring consistency across platforms. Their customer service is also great. Every interaction I've had with their team has been helpful, and they are quick to respond. Review collected by and hosted on G2.com.

The platform is very feature-rich, which is part of what makes it so effective. However, this comes with a learning curve. It takes time to get fully comfortable with everything Yext offers. Review collected by and hosted on G2.com.

The best location management tool in the world which makes it possible to distribute local store information to all most important publishers. This tool takes you soo much work out of your hands, you can't imagine to manage your brand in the country or worldwide. Also you're able to create all kinds of automations easily to other tools that need local info real-time or sync your event data from Yext to your website in real-time. Review collected by and hosted on G2.com.

The costs to use this tool are a bit high, especially when you have a lot of retail stores and it will take you resources to manage all details of store constantly. Review collected by and hosted on G2.com.

What I appreciate most about Yext is the centralized governance of location data and reviews. Managing reviews at scale is smooth, and the AI-driven support helps streamline responses while maintaining consistency across markets. Review collected by and hosted on G2.com.

What I dislike about Yext is that some updates and fixes can be slow and require manual follow‑ups via support tickets. Troubleshooting integrations often involves clarifying responsibility boundaries, which can make resolution longer in complex setups. Review collected by and hosted on G2.com.

I use Yext primarily to monitor reputation for a client across all their different locations. I really like that it brings all the different review sites into one platform, which is super helpful for us. I think the user interface is very strong, making it easy to navigate. The analytics are also robust, allowing us to provide strong insights to our client. I find the ability to have prewritten or preapproved responses in a dropdown handy, as it helps my team respond quickly and appropriately with legal language. The analytics features are great for tracking our progress month-to-month and year-over-year, assisting us in identifying trends throughout the year, like when we'll typically see a surge or a lull in reviews. Lastly, the initial setup of Yext was very straightforward and simple. Review collected by and hosted on G2.com.

There's not much. I think the functionality within Yelp can be a little bit cumbersome, but I think that has to do with the API of the Yelp platform. Review collected by and hosted on G2.com.

I really like the convenience and time savings Yext provides. Being able to update business information once and have it automatically sync across multiple platforms makes managing listings much more efficient. It helps ensure consistent information across directories, which makes it easier for customers to find the business. I found the initial setup to be pretty easy as well. Review collected by and hosted on G2.com.

Overall the platform is very useful, but sometimes listings update take longer than expected to sync. So syncing speed and user experience would make it even better. Review collected by and hosted on G2.com.