Yardi Voyager Reviews (236)

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Yardi Voyager Reviews (236)

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3.9
236 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and comprehensive functionality of Yardi Voyager, highlighting its ability to streamline property management tasks and generate detailed reports. Many appreciate how it centralizes various functions, making it easier to manage properties effectively. However, a common limitation noted is the frequent timeout issues during use, which can disrupt workflow.

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AM
Anthony M.
General Accountant
Small-Business (50 or fewer emp.)
"Yardi Voyager for Property Management companies is a real gem!"
5/5
What do you like best about Yardi Voyager?

What I like most about Yardi Voyager is how it keeps property management, accounting, and tenant info all together in one system. It makes tracking payments and reports much easier then doing it manual. The dashboard can be confusing at first but after some time it becomes easier to use. I also like that multiple people can access updates at the same time which helps alot during busy work days. Review collected by and hosted on G2.com.

What do you dislike about Yardi Voyager?

One thing I dont like about Yardi Voyager is that it can feel very slow sometimes especially when loading reports or large amounts of data. The system also looks outdated and not very user friendly for new users. Some tasks takes too many steps to complete and finding certain options can be frustrating. Training new employees on it also takes longer then expected. Review collected by and hosted on G2.com.

Response from Joel Nelson of Yardi Voyager

Thank you for your thoughtful review. Yardi Voyager was designed as an end-to-end property management and accounting platform and we are pleased that it meets your organization's needs.

Verified User in Real Estate
AR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Comprehensive Features, But Complex Setup"
4/5
What do you like best about Yardi Voyager?

I like that Yardi Voyager is easy to navigate. The new dashboards are great because they allow for a high-level review of different metrics, which is really helpful. I also find it very convenient for our tenants as it makes paying monthly rents online easy and takes the manual recording process out of the hands of our accountants. The tracking of COI requirements is a great tool, and the day-to-day recording of Journal Entries and bookkeeping is intuitive and easy. Review collected by and hosted on G2.com.

What do you dislike about Yardi Voyager?

There are a lot of settings within Yardi that one has to learn and navigate. The help menus or the descriptions can be lacking and we are always having to submit a case just to understand what or where something is. For menu items, Yardi should give you definitions or explanations of what a setting does. It is hard to figure out what setting or permission does what based off a 1-2 word name. Giving details of the permission would make things easier. Very complex initial setup. We actually spent the last 12 months reimplementing and learning various modules of the software after 15 years of having it in place. Review collected by and hosted on G2.com.

Response from Joel Nelson of Yardi Voyager

Thank you for your review. User input is crucial as the Voyager team seeks to enhance the solution's offerings and user-friendliness.

Luke G.
LG
Luke G.
Technical Project Manager
Civic & Social Organization
Mid-Market (51-1000 emp.)
"Comprehensive Property Management Solution"
4.5/5
What do you like best about Yardi Voyager?

While using Yardi, I had to use it every single day. Yardi Voyager is the complete solution for managing any kind of property. The suite of software can be used for residential, commercial, affordable, senior, student, HOA/condo, public housing and single-family properties. The software offers a centralized, integrated system that is hard to beat or match. It's your system to store all property, portfolio and resident information. You can track occupancy, rents, leases, lease status, unit history and status, etc... It's a system for lease administration, maintenance and work orders, accounting, billing, and property reporting. The system is relatively intuitive but can present a significant learning curve to teams using it for the first time. As a web-based solution, it can integrate with your existing software easily however, Yardi is protective in terms of allowing developers access to their API which can make it difficult to integrate with every system you may be using. In terms of implementation, Yardi is very responsive while it's software is being rolled out to a new client. You will have an entire team dedicated to your implementation and available to you for any question that may come up. Their ongoing customer support is very responsive and knowledgeable however I have experienced some significant gaps in understanding due to my limited knowledge of what specific features are called. Review collected by and hosted on G2.com.

What do you dislike about Yardi Voyager?

- The number of features and capabilities can be overwhelming and makes it harder for users to gain a firm grasp of every part of the software.

- It could benefit from a bit of a redesign/update as the experience can be kind of clunky and looks a little dated.

- Depending on your level of access, it can be hard to know why you are unable to complete an action or if you need approval from another team member before proceeding. This can slow work and make users unable to meet deadlines.

- As I mentioned there is usually a significant learning curve for teams when implementing.

- Yardi guards their API with a bit of an iron fist, which can make some integrations difficult.

- Customer Service can sometimes take a while to respond. Review collected by and hosted on G2.com.

Response from Joel Nelson of Yardi Voyager

Thank you for your detailed review. The Voyager team is pleased that the platform helps your organization perform multiple business operations. We appreciate user feedback as a valuable resource for enhancing Voyager's value as a comprehensive system for property management.

Keyia K.
KK
Keyia K.
Lead Dispatch Clerk
Mid-Market (51-1000 emp.)
"Easy to Use but Hampers Productivity with Slow Performance"
4/5
What do you like best about Yardi Voyager?

I like Yardi Voyager because it's easy to navigate and use. Everything is pretty much in plain sight, so I don't have to look around and figure out where to go to do certain tasks. Review collected by and hosted on G2.com.

What do you dislike about Yardi Voyager?

It moves slow. It seems like it does not move fast enough, and when I input information to bring up tenants' information, it takes too long. Review collected by and hosted on G2.com.

Response from Joel Nelson of Yardi Voyager

Thank you for your input. The Voyager team is pleased that the platform meets your business needs and we appreciate user feedback that helps us enhance the platform's functionality.

Arianna G.
AG
Arianna G.
Assistant Community Manager
Mid-Market (51-1000 emp.)
"Great All-in-One Platform for Property Management"
5/5
What do you like best about Yardi Voyager?

The reporting features are especially valuable for tracking occupancy, leasing performance, and financials. I also appreciate how it streamlines resident communication, online payments, and maintenance requests. Review collected by and hosted on G2.com.

What do you dislike about Yardi Voyager?

There is a learning curve for new users, and some functions could be more intuitive. Review collected by and hosted on G2.com.

Response from Joel Nelson of Yardi Voyager

Thank you for your review. Voyager was designed as a comprehensive platform for property management and accounting, and the team is pleased that it delivers value across multiple operations.

SK
Saraswati K.
Senior Accounts Officer
Enterprise (> 1000 emp.)
"Affordable AR That Fits Housing Properties"
5/5
What do you like best about Yardi Voyager?

It is suitable for housing properties. The affordable AR function is beneficial for differentiating between residents and the HAP ledger. Review collected by and hosted on G2.com.

What do you dislike about Yardi Voyager?

It logs me out very quickly, and then I have to log in again and again because of the timeout. Review collected by and hosted on G2.com.

Response from Joel Nelson of Yardi Voyager

Thank you for your review. User input helps the Voyager team enhance the platform's functionality.

Richard G.
RG
Richard G.
Director - Information Technology
Mid-Market (51-1000 emp.)
"Yardi Voyager: A Fully Integrated, Full-Service Real Estate Management Solution"
5/5
What do you like best about Yardi Voyager?

Yardi Voyager is a full service, wide breathed software solution for the Real Estate management and development industry Review collected by and hosted on G2.com.

What do you dislike about Yardi Voyager?

There is very little not to like about the fully integrated solutions and ongoing advancements in AI utilization Review collected by and hosted on G2.com.

Response from Joel Nelson of Yardi Voyager

Thank you for your review. Yardi Voyager is designed as a comprehensive platform for property management and we are pleased that it meets your needs.

AV
Aileen V.
Leasing Specialist
Enterprise (> 1000 emp.)
"Yardi haves everything we need in one place"
5/5
What do you like best about Yardi Voyager?

We use Yardi every day, and it really helps keep things organized and running smoothly. It's easy to use once you get the hang of it, and setting it up was pretty simple. The integration with other tools was seamless, and there are tons of features-from leasing and maintenance to reporting-that make our job easier.

Customer service has been great too-quick to respond whenever we need help. Overall, it's a solid all-in-one system that saves us time and keeps everything in on place. Review collected by and hosted on G2.com.

What do you dislike about Yardi Voyager?

Overall, Yardi Voyager is a powerful system, but there are a few areas that could be improved. Some parts of the platform feel a little outdated or not as intuitive, which can make certain tasks take longer than expected-Specially for newer users. there's a bit of a learning curve at first, and some features could be more user friendly with clearer layouts or quicker access. Review collected by and hosted on G2.com.

Response from Joel Nelson of Yardi Voyager

Thank you for your review. Voyager is designed to be an end-to-end platform for property management and the team is pleased to know it meets your needs. User input is a crucial resource for enhancing functionality and value.

Mohan G.
MG
Mohan G.
Team leader
Mid-Market (51-1000 emp.)
"Effortless Reporting and Reconciliation for Large Properties"
5/5
What do you like best about Yardi Voyager?

Easy access to all the reports Like AP, AR affordable GPR etc.

Bank reconciliation is easy to reconcile.

It is a very wide software specially for large properties Review collected by and hosted on G2.com.

What do you dislike about Yardi Voyager?

Page gets timeout in few minutes, we need submit all the filters again. that is only one dislike in Yardi Voyager Review collected by and hosted on G2.com.

Response from Joel Nelson of Yardi Voyager

Thank you for your review. Voyager is designed as a comprehensive platform for property management and the team is pleased to know it meets your organization's needs.

Verified User in Commercial Real Estate
AC
Verified User in Commercial Real Estate
Mid-Market (51-1000 emp.)
"Yardi... No."
0/5
What do you like best about Yardi Voyager?

I didn't like it at all, it is highly configurable but it's super clunky Review collected by and hosted on G2.com.

What do you dislike about Yardi Voyager?

It's clunky, overly configurable, and irritating to use. Review collected by and hosted on G2.com.

Response from Joel Nelson of Yardi Voyager

Thank you for your input and we regret that you are encountering difficulties. You may contact your account representative or use the link below if you wish to seek expert support. If you use the link please mention that you are following up on a G2 review.

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