I like that WSO2 API Platform is moving beyond just traditional API management. The newer support for AI and MCP is particularly interesting, especially the ability to make existing APIs available as tools for AI agents. The overall platform also makes it easier to manage and govern APIs across different environments without having to handle everything separately. Review collected by and hosted on G2.com.

The platform is powerful, but honestly, it can be frustrating to work with sometimes. There are a lot of settings and concepts to understand, and figuring out the right configuration isn't always straightforward. The documentation is helpful in many cases, but I often find myself spending more time than expected just figuring out how things fit together. A simpler UI and smoother onboarding experience would make a big difference. Review collected by and hosted on G2.com.

What I like best about WSO2 API Platform is its flexibility and strong API management capabilities. It provides useful features such as API security, monitoring, analytics, and easy integration with different services. The platform is highly customizable and helps simplify API development, publishing, and management in one place. Review collected by and hosted on G2.com.

One thing I dislike about WSO2 API Platform is that the initial setup and configuration can be complex, especially for beginners. Some features also require detailed documentation and technical understanding to configure properly. In certain cases, performance tuning and troubleshooting can take additional time and effort. Review collected by and hosted on G2.com.

WSO2 API platform is the new umbrella of API related products. Primary products in this category are API Manager, AI Gateway, API Gateway, Moesif and MCP hub. I have been existing user of API Manager product. However with launch of API Manager 4.6, I have been involved in the migration from 4.1 to 4.6 and food some exciting features related to AI. The user interface has some changes and it's consistent in publisher, devportal, admin portal and the management console. AI Gateway, API gateway Federation and MCP hub are some really important features that are aligned with future requirements and customer vision. The pricing model was some core based for on-remise or IAAS deployments on cloud. However, the analytics platform Moesif is separately charged so we planned to go with open source version ELK based analytics to meet existing customer requirements. The SaaS version of the product comes with minimal configuration and as we evaluated the product, there is no dependency on infra setup due to SaaS offering. The product support has been enhanced with AI capabilities ; i.e. now we have now AI support assistant allowed by the customer success team. Query resolution time has been reduced now. Cloud as well as on premise offerings has same top notch performance in APIs accessibility. Review collected by and hosted on G2.com.

The publisher portal UI is a little confusing due to a mix of everything on a same page. Moesif analytics is charged separately despite of a WSO2 product family; this results in product usage missing due to budget constraint. Review collected by and hosted on G2.com.

I like how intuitive the WSO2 API Platform is and the ease of making changes. I also appreciate all the options it offers for security, design, management, optimization, and versatility. I find the applications part especially useful, as it allows me to limit access to API consumers by project and by method. Additionally, I found the initial setup very easy, and I find it very useful and effective to centralize the most important configurations in one file. The documentation is clear, which makes it easy to resolve any doubts. Review collected by and hosted on G2.com.

The costs and the images, lately the costs have increased significantly, making it no longer as profitable. On the other hand, the limitation on image downloads that they are going to implement further limits its profitability. Review collected by and hosted on G2.com.

Latest versions of WSO2 APIM offers more features and also includes the AI feature using which you could create APIs with a single prompt. Review collected by and hosted on G2.com.

Migrating from an older version to the latest version could be a bit of trouble because of manual tasks involved and could be improved in a better way. Review collected by and hosted on G2.com.

They have world case support system in place. You create ticket from any time zone and recieve response in less than one hour. Apart from that there continuous approach in adding new features as per market trends like AI agents, new cloud deployment options... Review collected by and hosted on G2.com.

Documentation is still lagging in few areas. For example in detail documentation of all properties mentioned about any topic. Review collected by and hosted on G2.com.

I use WSO2 API Platform to design, publish, secure, manage, and monitor APIs across multiple applications and services. I appreciate how it helps with API governance, authentication, traffic management, and integration between internal systems and external customers. The platform has robust integration capabilities, making it suitable for complex enterprise environments and scalable API management needs. These capabilities make it easier to connect different applications, legacy systems, and third-party services through standardized APIs, streamlining data exchange, reducing development efforts, and improving interoperability across systems. Review collected by and hosted on G2.com.

There's a steep learning curve, especially for new users, and the setup and configuration process can be quite complex. The installation, configuration, and environment setup require careful planning and technical expertise, especially for enterprise-scale deployments. It would help to have simplified configuration management, more beginner-friendly documentation, improved troubleshooting guides, and clearer error messages. Review collected by and hosted on G2.com.

WSO2 API Manager provides a rich set of features to manage the entire API lifecycle, and compared to other vendors, it stands out with flexible deployment options across on-premise, hybrid, and cloud environments. As a user, I now also really like the AI-driven enhancements – especially the AI Gateway that lets me govern and manage AI APIs with guardrails, dynamic routing across multiple AI models, real-time analytics, and fine-grained controls for AI usage. I can expose my APIs as MCP servers for AI agents to discover and interact with, and I get smarter automation across design, testing, documentation, discovery, and governance with AI-assisted spec generation, natural-language testing, and AI-powered developer portal support. All of this makes API design, deployment, and lifecycle automation much more efficient and future-ready for AI-centric architectures. Review collected by and hosted on G2.com.

One area where WSO2 API Manager can improve is the upgrade process, which could be smoother and more streamlined. While upgrades are well documented, they can still feel complex and time-consuming in real environments, especially when dealing with multiple components and configurations. A more automated and simplified upgrade experience would make it easier to adopt new versions and features with minimal disruption. Review collected by and hosted on G2.com.

The flexibility and extensibility of this platform is a strong bonus, specially for large Enterprises who cannot use cookie cutter implementations Review collected by and hosted on G2.com.

Product innovations specially in the realm of AI. But most other products are also trying to grapple with that challenge. Review collected by and hosted on G2.com.

* Extensibility - ability to plug in custom mediation logic

* Excellent product support

* Feature full Review collected by and hosted on G2.com.

* Configuration and troubleshooting can be complex compared to others. However excellent product support resolves this Review collected by and hosted on G2.com.