I found the customer service at WP Engine to be exceptional. Their team was attentive and fast to respond, which helped us quickly identify and solve an issue with a plugin. They demonstrated great problem-solving skills by helping us determine that the problem was with another plugin and not the custom fields plugin we were using, which saved us a lot of time and frustration. Additionally, I appreciated the simplicity involved in the initial setup of WP Engine, which made transitioning to their service straightforward. The wonderful customer service, along with the simple setup process, left a positive impression on me, and because of these experiences, I would highly recommend WP Engine, giving it a 9 out of 10. Review collected by and hosted on G2.com.

They could not at the time we moved hosting handle a multi-site. Review collected by and hosted on G2.com.

Website Performance, Support, and the entire ecosystem to manage my websites. The user experience is nice, too. It's worth the money I spend because I feel safe, as WP Engine has out-of-the-box security features that help keep my website safe. Review collected by and hosted on G2.com.

I wish they had an integrated DNS and email server, too. Review collected by and hosted on G2.com.

Their customer support is the best I've ever had. I actually look forward to asking them because I know my problem will be solved in less than a minute Review collected by and hosted on G2.com.

At least with my plan, there are some things that I do not have access to change on the backend that I have to reach out to support for Review collected by and hosted on G2.com.

Their offering has evolved over the years, but it's still technically solid and their customer service still surprises me with how helpful they are - it doesn't feel scripted or performative, which is rare in this space. Review collected by and hosted on G2.com.

I know the architecture is set up how it is for a reason, but I miss having greater control over the different pieces of my hosting stack. Review collected by and hosted on G2.com.

24/7 support, new relic integration, UI platform experience Review collected by and hosted on G2.com.

Not enough done to handle bad bots and enormous amounts of dynamic hits/ requests from the same IP Review collected by and hosted on G2.com.

I like WP Engine for their excellent US-based support team, which I find very helpful. I've used many hosts over the years, and WP Engine is the most reliable. Setting up a website with them is very easy. Review collected by and hosted on G2.com.

It is a little pricey. Review collected by and hosted on G2.com.

I really like WP Engine's tech support team because I can just chat with them and get an answer in less than a minute, helping me figure out what kind of problem I have. Their management of migrations is also appreciated. The initial setup was pretty easy and straightforward. Review collected by and hosted on G2.com.

I want more visibility to log files Review collected by and hosted on G2.com.

Our sites are hosted with generally no issues with uptime whatsoever. WPEngine has consistently provided excellent support and hosting services and has thoroughly assisted us with several issues that we have had. Review collected by and hosted on G2.com.

My only honest complaint is the support chat no longer makes a sound when you are not actively tabbed into the window anymore, making it easy to miss updates from the support chat if you are, say, working on another task while talking to them. Review collected by and hosted on G2.com.

I like its ability to connect with git actions for smooth deployments . Also, I like the way it treats clone into staging and dev environments Review collected by and hosted on G2.com.

The CPU or Disk load can not be visible from Dashboard , always need to be connected with support team for this Review collected by and hosted on G2.com.

The seamless integration of tools helps make our sites more efficient and improves overall performance. Review collected by and hosted on G2.com.

Sometimes there is site slowdowns that are not immediately visible to us. Review collected by and hosted on G2.com.