Workfusion Intelligent Automation Cloud Reviews & Product Details

Workfusion Intelligent Automation Cloud Overview

What is Workfusion Intelligent Automation Cloud?

As the only automation platform powered by artificial intelligence (AI) and built for the enterprise, WorkFusion’s Intelligent Automation Cloud brings together all the capabilities needed to implement intelligent automation at scale in a unified platform that can be deployed in just weeks and without the need for third-party tools, data scientists or custom coding.

Workfusion Intelligent Automation Cloud Details
Languages Supported
English, Japanese, Russian, Spanish
Product Description

Workfusion Intelligent Automation Cloud is a free software product that lets automate web, desktop, and terminal applications.


Seller Details
Seller
WorkFusion
Company Website
Year Founded
2010
HQ Location
New York, NY
Twitter
@workfusion
3,626 Twitter followers
LinkedIn® Page
www.linkedin.com
317 employees on LinkedIn®

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Workfusion Intelligent Automation Cloud Reviews

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EI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It is easy to automate without having much programming knowledge Review collected by and hosted on G2.com.

What do you dislike?

OCR improvement needed and also with web record Review collected by and hosted on G2.com.

Recommendations to others considering the product:

yes it is very easy to use with good commands and better support Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It help me to automate business easily Review collected by and hosted on G2.com.

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UT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

it is pretty easy to use and debugging once the bot stop Review collected by and hosted on G2.com.

What do you dislike?

the available function are not enough for user to build a complex robot therefore it is more suitable for user to complete simple task on WF, I tried the free version so the speed quiet slow as well Review collected by and hosted on G2.com.

Recommendations to others considering the product:

it is suitable for those who is new to RPA and no IT background Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

easy to use and can automate simple tasks Review collected by and hosted on G2.com.

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Ассистент консультанта
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

A well-developed training course, an information database on the program, an active forum make it easy to master the PRA express.

A sufficient set of predefined actions allows you to robotize most of the processes at a high level without knowledge of programming languages.

Continuous development that extends the possibilities and simplifies the work with the program. Review collected by and hosted on G2.com.

What do you dislike?

With the robotization of a large number of actions within a single script, a significant amount of variables and screenshots may occur. That, in the absence of the possibility of their grouping or other substantial management, makes it difficult to work with them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Minimization of the human factor in the framework of reporting and management accounting. Achieved by robotizing the extraction and submission of the necessary information to the calculation tools. It leads to a reduction labor costs, minimization of risks and leaves the human factor only at the decision-making and analytics stage. Review collected by and hosted on G2.com.

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Client Partnering
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

My team has found that the User Interface and Actions Library are much more user friendly than some of the other RPA solutions we evaluated. The Actions Library is very powerful, and allows us to create RPA solutions to all of the problems we have faced to date. The ability for the RPA Express platform to evolve and scale up to AI, ML, NLP as your business needs to do so is very good. This ability allows for easier buy-in from Senior Management and shows a clear path for ROI and the overall RPA/AI journey. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes I want to try/do things that the application blocks or doesn't allow. But, it has been shown that it does so because I am bending or breaking best-practices. Hard to complain, but every once in a while I get frustrated. :-) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend going through the Power User training course on Automation Academy. It's really a no-brainer as 1) it's free, 2) it provides a GREAT primer to Automation in general, 3) it gives your team a great jump-start into writing good automation scripts. I also recommend going through some basic software development training to understand best-practices and how to write automations that handle errors gracefully. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problem we solved was automating the manual monitoring of websites done by our team of market researchers. We have reduced costs, improved employee morale/engagement/job-satisfaction, and greatly increased the training and up-skilling possibilities for the team. In addition, we created two new product offerings that could not have been possible if done manually. Only by going straight to automation were they possible. Overall, implementing RPA Express Pro has proven to produce an excellent ROI. Review collected by and hosted on G2.com.

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Warehouse Operative
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I've never used that software, so I can't leave a review. Review collected by and hosted on G2.com.

What do you dislike?

They sent me a mensage at LinkedIn to buy my review for €25 in amazon gift card, so I can't recommend this software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None, I've never heard about this software. Review collected by and hosted on G2.com.

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Associate Consultant
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's the ideal solution to demonstrate the benefits of an RPA strategy within an organisation. Great also to understand and discover all the underlying challenges. Would recommend to move to Smart Process Automation (SPA) instead of the free version for an organisation wide deployment.

Speed, different capabilities and the culture of the company.

Keeping high speed in development and also focusing on value adding capabilities for the customer.

The Management is easy to connect to which means a lot if problem arises.

Easy to use for maximum returns. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes hard to get answers from - lack of time (due to growth?)

Also inbuilt integration with other third party tools is missing in this tool .

OCR does not function as expected all the time(it takes time to read data from PDF or other sources). So this functionality needs to be improvised across all the RPA Tools including RPA Express by workfusion. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend RPA Express to those who are seeking RPA solutions in an economical environment as it is free to use.

Do not hesitate to download RPA Express because it is free license. And please start to learn Automation Academy first because it's free and very helpful for getting your experience of RPA.

Try it yourself and see the difference. It is easy to use and go to tool for RPA.

Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is necessary to reduce the operation cost of day-to-day operation of not only large companies but also SMEs. The free RPA Express is very helpful for starting RPA In SMEs.

We are using it for the purpose of automating backend processes. Main benefit is that it is free to use.

The automation/scheduling function allows us to download large amounts of data all while at home and sleeping. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

There are a few things which I like about this tool:

1) OCR - Performing OCR using this tool is relatively easier and the results also have high accuracy rate.

2) It supports AI and ML features through WorkFusion SPA which helps automate any processes with accuracy and intelligence.

3) The error handling components are well designed to handle exceptions.

4) The online training course provided by them is very elaborate and helpful. Review collected by and hosted on G2.com.

What do you dislike?

The features available in Workfusion RPA Express I find is lesser as compared to other tool .

Also inbuilt integration with other third party tools is missing in this tool . Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is highly recommended to use this product as the basic rule based task can be easily automated using WorkFusion Express Edition and the high level complex task can be automated through WorkFusion SPA which provides AI capabilities. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Invoice Processing- Extracting data from PDF using the concept of OCR and storing in database.

Ticket Creation- Reading data from excel and creating tickets in Manage Engine Service Desk plus

Web Automation form filling- Extracting employee details from excel and on boarding to web application. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Organic
What do you like best?

The tool is simple enough to handle for both novice and experienced people. It provides online training which makes the learning of this tool easier . OCR capability is good however if someone is looking for smart automation then WorkFusion SPA works the best as it provides AI and ML capabilities. Review collected by and hosted on G2.com.

What do you dislike?

I find the number of activities in this tool is little less than most of the RPA tools. The free version is limited to only 30 days. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Please go for this tool as the implementation and use of this tool is very easy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have done a couple of use case involving excel operations such as reading excel sheet and storing it in database, File reminder which checks for file from different lendors and based on the status of lendor mentioned in database sending mail to "good lendors" if file is missing. Review collected by and hosted on G2.com.

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CI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

RPA Express is very good for automating Business Processes and small use cases for individual users. There is hardly and lead time required for training and understanding the tool. Its a go to tool for RPA. RPA Express's administration console works like charm and the various informative dashboards are of great help. RPA Express's support for Cloud is a big boon for the industry as most of the organizations are moving to cloud for saving effort and cost. Review collected by and hosted on G2.com.

What do you dislike?

OCR does not function as expected all the time. This is the only functionality which need to be improvised across all the RPA Tools including RPA Express by workfusion. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

RPA Express by Workfusion is on the right path and has got the industry nerve for automation. Try it yourself and see the difference. It is easy to use and go to tool for RPA. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am trying to automate business processes like finance, human resource, hiring and accounts. I have seen that by automating repetitive and mundane tasks of accounts and finance departments which were handled manually through excel sheets has saved lot of human efforts, cost and energy of employees. We are also trying to see if we can integrate machine learning and cognitive learning techniques with RPA express for better result. Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

One of the interesting feature of Workfusion SPA is the integration of Machine Leaning capabilities with RPA. By providing all in one solution, we don't have to pay extra for AI components or even a Data Scientist.

Also, unlike other competitors on the market, Workusion SPA proposes the "Human in the loop" activities.

Which means when the process fail, it can be picked up by a user for correction. As doing so, the Workfusion ML algorithme will be imporved to each exception handling. Review collected by and hosted on G2.com.

What do you dislike?

We must keep in mind it is a free version of Workusion SPA, so you won't be able to automate complex business processes with RPA Express. As you develop, you will lose the readability of your code. There is no workflow, manual tasks or machine learning algorithm.

There is also no support and the forums are quite empty at the moment. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would definitely recommend RPA Express if your choice is to move to Workfusion SPA after. Nevertheless, I don't know many companies that propose a free RPA solution with this much possibilities and tools to do automation Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is not a solution you will implement in your organisation. It's more like a training tool to understand some basic about RPA automation. But you will be albe to develop a simple bot that will excute successive actions on web or desktop applications like extraction data, filling form, logging to systems etc Review collected by and hosted on G2.com.

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Sr. Software Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I personally liked the ease of use which is provided by RPA Express Edition. It helps people who come from non-coding background, to get started with RPA, at ease.

Moreover, RPA Express has helped us to automate numerous tasks which we were willing to automate. We were just waiting for the right solution tool to arrive. Review collected by and hosted on G2.com.

What do you dislike?

The OCR functionality as per my perspective, takes more time to read data from PDF sources or images than we had initially expected. We later observed, that OCR processing speeds up when we allot our machine with more memory.

Ideally, RPA Express Edition must process OCR on machines with low memory, the same way as it runs on machines with high memory. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Highly recommended! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Business problems like:

- Copying data from third-party website and creating new tickets in TFS System

- Reading Multiple Template based Invoices using OCR and further emailing summarized data result

- Monitoring Attendance process of all employees within organization

were automated using RPA Express.

The main benefits which we observed were that RPA automation reduced the overall time which was required to work on these things manually. Moreover, RPA automation also helped us to improve the speed of execution, which further helped to use employee resources for some other work rather than spending time on their daily mundane tasks. Review collected by and hosted on G2.com.

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Response from Veronika Andreeva of Workfusion Intelligent Automation Cloud

Hi Abhay, thank you for your feedback! We're glad RPA Express helped your company reduce manual time and free up human talent from mundane work. Increased memory is indeed a workaround for faster OCR processes to a certain degree. We'll keep your feedback in mind while planning further product improvements.

UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

There are many features in this tool which I like a lot .OCR works really good in my case . Documentation and online courses are really good. Work Fusion SPA is really good as it has AI and ML capabilities which are the emerging technologies now. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes I want to try/do things that the application blocks or doesn't allow. However I need to find the root cause behind it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The tool has one month free trial version where one can practice and is the installation of enterprise version is easy. One should download and start using it to know the wonderful features it is offering, Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Procure-to-pay - Since procure-to-pay process involves extracting invoice and payment data from multiple systems like enterprise resource planning (ERP), customer relationship management (CRM), banks etc, it was easy to automate this process using Work Fusion through OCR capabilities.

Customer onboarding- Using OCR capability and taking customer data from excel , customers were onboarded to web portal through easily.

Mass Email generation, Payroll automation were some of the business problems which I solved through Work Fusion. Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It is a good tool to start the implementation of rule based automation as it is a easy to use , very friendly tool . There is no coding required to start using this tool . It comes with a free 30 days trial version so before going with buying the tool we can lay our hands and check for the reliability and capability of the tool. Review collected by and hosted on G2.com.

What do you dislike?

The tool has less number of integrations and activities in Work Fusion RPA Express . There are releases which are not backward compatible. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go for this tool as this is relatively less costly than some of the other tools in the market . Also, use and installation is pretty easy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Creating and delivering invoices

Same sales data needs to exist in both CRM and accounting systems. Instead of manual data replication, we used bots to update accounting records, prepare and deliver invoices from the right email accounts.

Bank statement reconciliation

Extracting data from bank statements for reconciling records and comparing them against the company’s own records was done through WorkFusion . Only challenge in this which we faced was when there was any change in the banks website. Review collected by and hosted on G2.com.

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CM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The customer support and the learning space are very excellent despite being free RPA Express. Review collected by and hosted on G2.com.

What do you dislike?

Some functions are a little difficult for non IT beginners. And It is useful that WorkFusion Studio has the function of action library against the Outlook as well as the Excel. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not hesitate to download RPA Express because it's free license. And please start to lean Automation Academy first because it's free and very helpful for getting your experience of RPA. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is necessary to reduce the operation cost of day-to-day operation of not only large companies but also SMEs. The free RPA Express is very helpful for starting RPA In SMEs. Review collected by and hosted on G2.com.

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Response from Veronika Andreeva of Workfusion Intelligent Automation Cloud

Hello and thank you for your review! We're glad you are leveraging RPA Express for the Japanese market. For non-IT users, we have several resources to help you get started and develop your automation skills, such as RPA Express knowledge base, Automation Academy https://automationacademy.com, RPA Express YouTube channel, and user forum, and a customer support team.

UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I was using this tool since 2 mons or so and I like the automation features given. One of the features I did show case it to my biz and they liked it too. Review collected by and hosted on G2.com.

What do you dislike?

I personally don’t see any dislikes in this product. The only point which I observed is like sometimes my system goes slow while running on this tool. Not sure it is my machine issue or the software loading issue. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have a current process built in java and is a old system. Biz wanted to automate this using latest tools. I was just exploring and I got the updates about this tool from a friend. For now, I am using trail version of it to show case about the product features to work on the biz req. Review collected by and hosted on G2.com.

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Análisis y desarrollo en RPA (Robotic Process Automation), BPM (TIBCO - Ultimus) y Microsoft .Net
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's a good software, because with no training or reading documentation, I was able to build and use a bot in only one day. My professional experience was with RPA Express edition, and it was a very good professional experience. Review collected by and hosted on G2.com.

What do you dislike?

There is not a free software version on this product (When I tested this RPA software --RPA Express-- the license expired after 30 days). There is not a free training platform on this product. The complete suite of the product (RPA Express version) is slow, especially it takes to start all services completely. The execution of the designed processes is faster Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Business process and reports Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

fast and robust building of complex pipelines Review collected by and hosted on G2.com.

What do you dislike?

slow, big SLA, mot accurate AI models . Review collected by and hosted on G2.com.

Recommendations to others considering the product:

check for performance issues first Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

implement workflow Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

There are 3 things that I like most:-

1. It is free to use

2. Easy to learn

3. Very basic coding skills required Review collected by and hosted on G2.com.

What do you dislike?

1. It does not have graphical view.

2. It lacks few very basic features of a programming language(although it is free) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend RPA Express to those who are seeking RPA solutions in an economical environment as it is free to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using it for the purpose of automating backend processes. Main benefit is that its free to use. Review collected by and hosted on G2.com.

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EB
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Actual AI! Not just basic RPA.

Typical vendors in this space only enable rules based UI automation but have no ability to do judgement work Review collected by and hosted on G2.com.

What do you dislike?

Rapidly growing company, so clear they're very busy. Much better service nonetheless vs competitors who we moved away from. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

- Make use of the AutoML engine and you will achieve 10x ROI Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Able to solve much more complex processes than using basic RPA alone. Market leader in intelligent automation. All the other RPA vendors just talk about AI, but have none, or rely on a team of data scientists to build a single model, rather than actually offering a machine learning software product! Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from the seller
What do you like best?

It gives best features for screen scraping and desktop application recording based automation. Review collected by and hosted on G2.com.

What do you dislike?

It doesn't provide much scope for various application integration by default . Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Nice automation tool to start with for basic application automation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Desktop based application automation , Web based application automation , Database and excel automation Review collected by and hosted on G2.com.

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Senior Software Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Free of cost, not many RPA companies offer their products for free and have the functionalities of RPA Express. Review collected by and hosted on G2.com.

What do you dislike?

Very less activities in comparison to many of its compatriots which offer a whole lot and they are open source as well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automation of CAST document repository tool. Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

An novice operator can load this program and using the 'screen capture' function, start developing from minute one. Learning to use this product for 'data mining' was a fairly quick process. Review collected by and hosted on G2.com.

What do you dislike?

Advanced user roles, or segregated duties, (in RPA Express Pro) are not as definable as I would like which makes integrating into a larger business (where segregated roles/duties are needed) a little more challenging. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to data gather/mine (from online sources) pro-grammatically and on a schedule is a breeze. The automation/scheduling function allows us to download large amounts of data all while at home and sleeping. Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Very easy to use. By going through the videos you can easily work on this tool. Review collected by and hosted on G2.com.

What do you dislike?

OCR is quite slow. Search should be present for Action Library window. Image should store as variable. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Invoice processing, manual mistakes can avoid.

Leave management process: sending reminders to associates for not applied for leave will save time of HR.

Generating reports and send report via email to client. Review collected by and hosted on G2.com.

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Response from Veronika Andreeva of Workfusion Intelligent Automation Cloud

Hello and thank you for your review! We're glad you found RPA Express easy to use and are benefiting from it. Thank you for suggesting new features, such as search for Action Library. We always want to hear from our users and are encouraging the users to reach our, specifically, through the user forum. As for faster OCR processes, increased memory is a workaround to a certain degree. We'll keep your feedback in mind while planning further product improvements.

UF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to develop scripts to automate tasks Review collected by and hosted on G2.com.

What do you dislike?

Integration and functionality could be better Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

OCR digitization of pages, reporting and dashboard offer visibility, time saving, Review collected by and hosted on G2.com.

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EI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

you can start with free code then expand and improve by subscription Review collected by and hosted on G2.com.

What do you dislike?

could be costly when you start to subscribe Review collected by and hosted on G2.com.

Recommendations to others considering the product:

test away Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

processing of post and other reporting tasks Review collected by and hosted on G2.com.

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