Willo Video Interviewing Reviews (275)

Reviews

Willo Video Interviewing Reviews (275)

4.6
275 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Willo Video Interviewing for its ease of use and time-saving capabilities, allowing hiring teams to streamline the recruitment process significantly. The platform's asynchronous format enables candidates to respond at their convenience, which many find less stressful. However, some users note that the experience can feel impersonal compared to live interviews.

Pros & Cons

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Verified User in Human Resources
AH
Verified User in Human Resources
Mid-Market (51-1000 emp.)
"Seamless, Simple, and Straightforward Experience"
4.5/5
What do you like best about Willo Video Interviewing?

The process was seamless—simple and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Willo Video Interviewing?

At this point, there’s nothing I dislike. Review collected by and hosted on G2.com.

Response from Matthew Best of Willo Video Interviewing

Love hearing this — simple and seamless is exactly how it should feel. Great to know it’s helping reduce the need for in-person interviews and making the overall hiring process easier for you.

Always appreciate you taking the time to share your experience, and great to hear everything’s running smoothly.

Matthew Best

DM
Douglas M.
"Seamless Recruitment Process with Flexible Features"
4/5
What do you like best about Willo Video Interviewing?

I like the straightforward setup of Willo Video Interviewing; it seamlessly integrates into our workflows. Its flexibility in allowing candidates to respond via various formats is impressive. The ease of sharing tools is beneficial, and it's accessible to different hiring managers. I also value the user-friendly functionality and the supportive service. Review collected by and hosted on G2.com.

What do you dislike about Willo Video Interviewing?

I dislike that there is no automatic integration with our existing Applicant Tracking System (ATS). It requires user manipulation, which can be time-consuming and inefficient for our team. Review collected by and hosted on G2.com.

Response from Matthew Best of Willo Video Interviewing

Thanks so much for taking the time to share this, Douglas — really appreciate it. Great to hear Willo is fitting seamlessly into your workflow and helping your team collaborate, assess candidates earlier, and make more informed decisions — that’s exactly the impact we’re aiming for.

Really appreciate the feedback on ATS integration — we know how important that is, and it’s why we’re consistently expanding our integrations with ATS platforms. It’s worth checking back in with us as we may already support your system or have it on the roadmap.

Matthew Best

HM
Hollie M.
Recruitment Business Partner
Enterprise (> 1000 emp.)
"Wouldn't hesitate to recommend!"
5/5
What do you like best about Willo Video Interviewing?

We've been using Willo for nearly two years to manage our high-volume early careers recruitment. Transitioning to a video interview platform has saved us an extraordinary amount of time. What we value most is the flexibility, candidates can complete their interviews at a time that suits them, and our team can review responses when it’s most convenient. We've eliminated the inefficiencies and no-shows that often came with telephone interviews.

This year alone, we've reviewed over 7,000 video interviews—something that simply wouldn’t have been feasible with phone-based screening. As a result, we've enhanced the candidate experience and are able to identify and engage with higher-quality talent more effectively.

The platform is exceptionally user-friendly for both our recruiters and candidates. Its clean, intuitive interface makes the experience seamless from start to finish.

The support from Willo has been outstanding. Faith, our Customer Success Manager, is always just an email away, and her responsiveness and dedication make a real difference. Nothing is ever too much trouble. Review collected by and hosted on G2.com.

What do you dislike about Willo Video Interviewing?

Nothing - the platform really works for us and I'm so glad we found Willo! Review collected by and hosted on G2.com.

Response from Rachel Thomson of Willo Video Interviewing

Thank you so much for this incredible review! We’re absolutely thrilled to hear how Willo has transformed your early careers recruitment process and helped you save such a huge amount of time 7,000 hours is amazing!

It’s fantastic to know that the flexibility, ease of use, and improved candidate experience have made such a positive impact on your team. We’re especially glad to hear Faith has been so helpful—she’ll be delighted to hear the shoutout!

Thank you again for your continued trust and support. We're so proud to be part of your journey and are always here whenever you need us 😊

LG
Lea G.
Recruitment Relationship Coordinator
Small-Business (50 or fewer emp.)
"Innovative thought with an exceptional execution"
5/5
What do you like best about Willo Video Interviewing?

In our company, we love using Willo in our day-to-day processes to make the hiring experience easy and efficient. We have been parting with Willo for years and never regretted our decision at any time. The integration of the platform in our process was easy, especially with the support of the Willo-star Faith, who gives her all to make the experience and service exceptional from all fronts. Without the interview system, we would spend all our days interviewing candidates, but instead, we have the time to focus on the rest of the recruitment process as well. Review collected by and hosted on G2.com.

What do you dislike about Willo Video Interviewing?

Unfortunately, not all our ideas can be implemented, which shows that they have the individual users in mind, but trust the overall experience of all business and guest users. The upside here is that MANY of our ideas and thoughts can be implemented and accommodated, which makes our daily processes run even smoother. Review collected by and hosted on G2.com.

Response from Rachel Thomson of Willo Video Interviewing

Thank you so much for your amazing review! We're thrilled to hear how Willo has become such an important part of your daily hiring process and that it's helping your team save valuable time. It’s also wonderful to hear Faith has been such a strong support for you — we’re lucky to have her!

We really appreciate your feedback and ideas as well. While not every request can be implemented, your input plays a big part in helping us continually improve Willo for everyone. Thanks again for being such a valued partner over the years we’re excited to keep supporting your success! 😊

Brian P.
BP
Brian P.
Director of Talent Acquisition
Mid-Market (51-1000 emp.)
"Great resources for all aspects of hiring."
4/5
What do you like best about Willo Video Interviewing?

The tools ability to document and cover areas of an interview prior to a recruiter jumping in helps alleviate time and pressure from talent acquisition ensuring they are only talking to the most qualified people. Review collected by and hosted on G2.com.

What do you dislike about Willo Video Interviewing?

More time options as far as length. It would be great if there were unlimited options or 10 minutes. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
UA
Verified User in Airlines/Aviation
Enterprise (> 1000 emp.)
"User-Friendly and Efficient, Though Lacks Human Touch"
4/5
What do you like best about Willo Video Interviewing?

The ease of use of the platform from an interviewer & interviewee point of view. It is quick to set up & input the relevant questions for the participant to answer. When reviewing the videos the controls available are great helping to pinpoint sections of interest quickly. Review collected by and hosted on G2.com.

What do you dislike about Willo Video Interviewing?

Sometimes the participants feel strange recording themselves & struggle to answer the questions in the same way as with an human interaction. Review collected by and hosted on G2.com.

RY
Ray Y.
Director for Human Resources & Communications
Small-Business (50 or fewer emp.)
"Absolutely BRILLIANT."
5/5
What do you like best about Willo Video Interviewing?

Willo saves us BOATLOADS of time and resources. If you interview regularly you have, no doubt, experienced being five minutes into an interview and having that distinct, sinking realization that it's a "no". But to not be rude, you let the interview proceed to a reasonable conclusion. Now you've wasted a bunch of time setting up the interview, bringing in other staff to assist, and enduring a total fail of a candidate just to be polite. Willo eliminates ALL of that. Your first impression fails are now eliminated before the extra time is invested. Is Willo worth it? Yes - by LEAPS and BOUNDS. 1000 times, yes. It is also super simple to use, and the customer support is fantastic. I use Willo for hiring every single time and have no intentions of ever stopping. Review collected by and hosted on G2.com.

What do you dislike about Willo Video Interviewing?

Video interviewing is simply a bit intimidating and/or awkward for some folks. Review collected by and hosted on G2.com.

Response from Hamish Livingston of Willo Video Interviewing

Thanks for your review, Ray - we are delighted to hear that Willo is helping to make your hiring process more efficient!

We really value the feedback and we are constantly evaluating ways to improve our candidate journey to make candidates feel even more comfortable with the interviewing experience.

Keep an eye on our public roadmap (link below) for upcoming candidate improvements - you can upvote & subscribe to posts that you're interested in. Please feel free to create a new post if you have a request that you can't see on the roadmap too!

https://feedback.willo.video/roadmap

Verified User in Hospitality
AH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Easy to Use with User-Friendly Functionality"
3.5/5
What do you like best about Willo Video Interviewing?

Ease of use and user-friendly functionality Review collected by and hosted on G2.com.

What do you dislike about Willo Video Interviewing?

Customer service was slow to respond sometimes. Pricing went up. Review collected by and hosted on G2.com.

Response from Matthew Best of Willo Video Interviewing

Here’s a suitable response:

Thank you for sharing your feedback. We’re glad to hear Willo has been easy to use and is helping improve efficiency in your hiring process.

I’m sorry to hear that our customer service was slow to respond at times. That’s not the experience we want any customer to have, and I’d be happy to personally review your recent support interactions to better understand what happened. Please email me at Matthew@willo.video

We always want to review, learn, and improve, so your feedback is genuinely appreciated. Thank you again for taking the time to share it.

Verified User in Human Resources
AH
Verified User in Human Resources
Small-Business (50 or fewer emp.)
"Present talent with ease"
5/5
What do you like best about Willo Video Interviewing?

Ease of use, able to view on phone. Clients appreciate easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Willo Video Interviewing?

I am pleased with service and support. I also appreciate the updates on new features. Review collected by and hosted on G2.com.

RV
Rita V.
Employee Relation Specialist
Enterprise (> 1000 emp.)
"Effective platform for flexible interviews"
3.5/5
What do you like best about Willo Video Interviewing?

The possibility to customize all questions and structure of the interview Review collected by and hosted on G2.com.

What do you dislike about Willo Video Interviewing?

The common technical issues, such as with sound Review collected by and hosted on G2.com.

Response from Rachel Thomson of Willo Video Interviewing

Thanks for taking the time to leave a review. We're glad to hear you're finding the flexibility and customisation helpful for your interviews.

Sorry to hear you've run into some technical issues—please know our support team is available 24/7 to help with anything that comes up. Don’t hesitate to reach out if you need us! Thanks again for your feedback.