Alan & Conner. Not much more to say than that. In my opinion, having a great team to work with & feeling comfortable with them is the most important. When I had questions that I thought were "silly", they made me feel comfortable asking those questions. While I wasn't super excited to switch to BC, they made the process as easy as possible. I appreciated the recommendations they gave & time they took to really get down to the nitty gritty. They also didn't hesitate to help on things we may have already covered. Super nice team, so glad we had them, can we keep them, just for us?

Karen was great. I chatted with her less, but so nice & cheery. Great attitude & great job moving all of us along throughout the process.

I think Lisa, who was the connectwise guru... she was great too. Review collected by and hosted on G2.com.

I disliked the sandbox that was created for us. I wish the sandbox could of had our true products & true clients populated within it, even just a handful. I feel like I would have grasped the idea quicker with that in there initially. Review collected by and hosted on G2.com.

I find Western Computer's strong expertise in Business Central and their client-focused approach to be key strengths. Their responsiveness and reliable support, combined with a structured project delivery, help ensure successful outcomes. I appreciate how Conner and Alan really know their stuff and make learning fun. They made the transition to Business Central as smooth as it could be. The word associations they used made it easy to remember, and their knowledge of the program made explaining the difference between QBO and Business Central easy. The process with Business Central has also streamlined handling customer payments and payments to vendors, creating remarkable efficiencies within the organization. Review collected by and hosted on G2.com.

It wasn't great that we switched project managers mid project, but things happen. Review collected by and hosted on G2.com.

Alan Lyckowski and Connor Higgins were great to work with. They taught me how to use Business Central and helped me with any questions/issues I had. They solved any problems we had very quickly. Review collected by and hosted on G2.com.

Wester Computer was great. The process of switching to Business Central from QuickBooks was long, and a lot of work added on top of our day to day work. No specific issues with Western Computer. If there were any issues that came up during the process, then they worked hard to solve it quickly. Review collected by and hosted on G2.com.

Our implementation team at Western was truly top-notch, with a ton of experience in BC as well as accounting. They were friendly and extremely knowledgeable, always quick to respond, and very patient with our questions—even when we asked the same questions more than once. Review collected by and hosted on G2.com.

Our team did not have any 'dislikes' about Western. Review collected by and hosted on G2.com.

How knowledgeable, personable, and patient the team is with not only myself, but our entire team. Review collected by and hosted on G2.com.

Honestly, there hasn't been a single unfavorable experience. The team is always responsive even when our usual POC is out of pocket. Review collected by and hosted on G2.com.

The professional services group is very helpful for our DB issues, and they have some awesome functional consultants. Review collected by and hosted on G2.com.

Time difference on the support side can cause some delays. Review collected by and hosted on G2.com.

Their deep domain expertise and structured approach stand out. The team understands both the technical and business sides, communicates clearly, and provides practical solutions instead of generic recommendations. They are responsive, professional, and genuinely invested in project outcomes. Review collected by and hosted on G2.com.

At times, timelines can feel tight due to high demand, and certain change requests require additional coordination. More proactive documentation during transitions between project phases could further improve efficiency. Review collected by and hosted on G2.com.

They provide thorough documentation, including training videos and materials, and have a knowledgeable team that help do the heavy lifting of implementation. Not only is their staff well-informed, but they are also personable and able to adapt to the fast pace of our team. Review collected by and hosted on G2.com.

So far, I have not encountered any drawbacks to working with Western Computer. We are currently in the midst of our transition, and they have been both accessible and forward-thinking, offering clear timelines and setting expectations. Although the transition process is time-consuming, it is evident that they have streamlined it to efficiently address every aspect. Review collected by and hosted on G2.com.

I love how Kersten handles all aspects of IT support with ease, from setting up new users with all the necessary needs to addressing technical support issues for hardware. The processes run smoother with the necessary changes. The expertise and knowledge of the team are impressive, and they're so easy to talk to. They understand exactly what I'm talking about and never talk above my knowledge, which is something I absolutely appreciate. The team's quick responses and their strong understanding make them stand out. I rate the likelihood of recommending Western Computer as a 10 out of 10. Review collected by and hosted on G2.com.

Currently no issues to report Review collected by and hosted on G2.com.

I appreciate having very knowledgeable representatives available who knew our account when we had questions. Alan Lyczkoski and Conner Higgins were exceptional resources during the implementation of Business Central. They were knowledgeable, efficient, and available, and they are just good humans. Working with them would encourage me to continue our partnership with Western Computer. Review collected by and hosted on G2.com.

Pricing, but I'm not a decision maker. Review collected by and hosted on G2.com.