--- title: Western Computer Reviews meta_title: 'Western Computer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 205 reviews by the users' company size, role or industry to find out how Western Computer works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 205 scale: '5' date_modified: '2026-07-18' parent_category: name: Microsoft Ecosystem Services url: https://www.g2.com/categories/microsoft-ecosystem-services --- # Western Computer Reviews **Vendor:** Western Computer **Category:** [Microsoft Resellers](https://www.g2.com/categories/microsoft-resellers) **Average Rating:** 4.6/5.0 **Total Reviews:** 205 ## About Western Computer Western Computer is a Microsoft Cloud Solution Provider (CSP) founded in 1987 to empower and enable mid-market and SMB businesses. Specializing in Microsoft Dynamics 365 and Power Platform solutions, services, and support, our 180+ senior-level experts bring advanced functional and industry expertise to companies across North America. With over 35 years of ERP, CRM, and business intelligence experience—and more than 1,250 successful implementations—we deliver solutions to meet the unique needs of specialized industries and companies of all sizes.      Western Computer is a proud 2024/2025 Inner Circle Member and finalist of the 2022, 2023, and 2024 Microsoft Dynamics 365 Business Central Partner of the Year awards. ## Western Computer Pros & Cons **What users like:** - Users find the **helpfulness** of Western Computer's knowledgeable and patient team invaluable for resolving issues efficiently. (25 reviews) - Users value the **extensive knowledge and support** from Western Computer's team, enhancing collaboration and understanding of unique needs. (20 reviews) - Users value the **amazing customer support** from the knowledgeable and professional team at Western Computer. (17 reviews) - Users appreciate the **fast response times** of Western Computer, highlighting the team's knowledgeable and dedicated support. (16 reviews) - Users value the **expertise** of Western Computer for its deep understanding and practical, efficient solutions. (12 reviews) - Staff Friendliness (12 reviews) - Problem Solving (11 reviews) - Staff Knowledge (10 reviews) - Users commend the **attentiveness** of Western Computer, appreciating their prompt and friendly support services. (7 reviews) - Professionalism (7 reviews) **What users dislike:** - Users experience **performance issues** with slow turnaround times and inadequate training leading to ongoing headaches and custom fixes. (4 reviews) - Users report **scheduling issues** due to tight timelines and time zone differences that affect project coordination. (4 reviews) - Users find the **complexity** of Western Computer can slow down initial setup and increase learning time. (3 reviews) - Users find the **learning curve challenging** , with a steep process and inadequate initial training impacting usability. (3 reviews) - Users note that **limited availability** can result in occasional delays in support response times, affecting overall experience. (3 reviews) - Users note that the product is **expensive** , especially with unexpected fees and complicated integrations that add to costs. (2 reviews) - Integration Issues (2 reviews) - Limited Customization (2 reviews) - Users experience **miscommunication** issues, leading to delays and inefficiencies in project coordination and responses. (2 reviews) - Users highlight **poor customer support** from Western Computer, causing delays and misunderstandings during critical project resolutions. (2 reviews) ## Western Computer Reviews ### 1. 365Wine Trade Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Western Computer?** One of the benefits of working with Western Computer is their webinars and user group summits. I find that having users of the same platforms collaborate and bring ideas together is a big plus. I have my go to product managers and developers when it comes to certain projects, and I'm really looking forward to the growing team and added support this will bring. **What do you dislike about Western Computer?** It can get pricey however we've found a good balance internally to mitigate this concern. **Recommendations to others considering Western Computer:** Having a technical background helps with communicating with any developer. Having a background of Navision and Business Central base is also a big plus before starting to migrate over or when adding custom extensions. **What problems is Western Computer solving and how is that benefiting you?** Since we are in the wine and liquor industry, it requires a lot of customization to Business Central. By having Western Computer provide their 365 Wine Trade, we are able to get up and running more quickly. **Official Response from Josie Smith:** > Hi! Thank you for sharing your positive experience with our webinars and user group summits! We appreciate your feedback and are thrilled to hear that you find value in collaborating with other platform users. We understand your concern about pricing and are glad to hear that you have found a good balance internally. We are delighted that our 365 Wine Trade solution is benefiting your business in the wine and liquor industry by providing customization and helping you get up and running quickly. If you have any further feedback or need assistance, please feel free to reach out. ### 2. Competent on the surface, but can put you out of business in a hurry (Not kidding) **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Western Computer?** The people were generally kind. That kindness didn't translate to competence. **What do you dislike about Western Computer?** I disliked having to work 16 -18 hour days for a while to help fix issues that never should have occurred. That was a rough couple of weeks. The Months after that weren't much better. I enjoyed working for that company too before it went under. **Recommendations to others considering Western Computer:** Don't use them for major projects. Probably also best to never provide them admin credentials to anything. **What problems is Western Computer solving and how is that benefiting you?** The company I used to work for partnered with these guys for many years at arm's length. They were invited one day to help with the ERP migration and warehouse operations migration to F&O D365 (which itself is a joke of a product). Prior they were helpful and have done good work. They helped and all seemed well up until launch. At launch nothing worked quite right and things were dead in the water for weeks and couldn't ship orders. It was impossible to catch up for months. Customers were very upset. Their turnaround time for requests before and after was not the best. We were constantly having to beg for some attention. It was quite often that a custom piece of software we asked for had to be reworked as their developers were on the opposite side of the world and it was a game of telephone for them internally. One of the consultants on the project would jokingly say in an attempt to reassure us, "Nobody has gone out of business....yet haha". Well, they technically can't say that anymore. A company employing 150+ people tanked over the repercussions of this. That's not even the best part. Turns out the buyer of the assets of the old company had Western Computer login to their newly purchased servers/services without permission, sabotaged the system, and locked them out. Western Computer successfully tanked one company and almost took out a second due to pure vindictiveness. My opinion is to steer clear of them for any major projects. Small, one-off stuff, sure. Don't hitch your wagon to them though. So to answer the prompt more directly, there was no benefit - it was a detriment to me professionally and personally. **Official Response from Amanda Sherry:** > Thank you for sharing your experience with us. We are truly sorry to hear about the challenges you faced and their impact on you professionally and personally. We strive to provide the best possible service to all our customers, and it’s disappointing to learn that we did not meet your expectations. We take your concerns very seriously and would like to understand more about the situation, as I'm unable to identify a customer as you described above. I kindly ask that you contact me directly at Amanda.sherry@westerncomputer.com so we can discuss your concerns in greater detail. Our goal is to address this matter thoroughly and find a resolution that restores confidence in our team. We want to emphasize that we value transparency, accountability, and collaboration in all our partnerships. Thank you again for bringing this to our attention, and we hope to have the opportunity to speak with you soon. Sincerely, Amanda Sherry VP of Marketing ### 3. Slow response times **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Western Computer?** I believe that Western is our IT service provider. The network is stable and there have been no issues in daily operation. Installing a working version of MS Dynamics is not easy. Our company uses it daily and it works well. **What do you dislike about Western Computer?** Email responses take days to a week to come back. Sometimes it is clear that the information requested in the email was not read or understood. One of the key holdups is that Business Central needs to have the key identifying information put into the program. A barcode reader will not link to the item scanned if there is no such key. I would have expected an expert in the system to know this and point it out at the begining of the project. Requesting to close a project without delivering a working version of a program is silly. **Recommendations to others considering Western Computer:** I would advise others to carefully write down their user requirements in the scope of work so that the deliverables are clearly established. **What problems is Western Computer solving and how is that benefiting you?** Western is helping to implement Warehouse Insight and Dynamic Ship. The project is over a year old and I have been involved for about 2 months. Im told it was supposed to take no more than 6 months. Neither Warehouse Insight or Dynamic Ship are fully operational. There is no benefit at this point. **Official Response from Josie Smith:** > Hi, Thank you for sharing your feedback. We apologize for the slow email responses and any miscommunication you have experienced. We strive to provide timely and accurate support to all our customers. We appreciate your patience and aim to improve our response times. Your input is valuable to us, and we are committed to delivering a satisfactory solution. Thank you for bringing this to our attention. ### 4. Western Computer offered guidance & expertise throughout our migration from NAV5 to Business Central **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew W. | IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Western Computer?** I appreciate the approach Western has taken with our upgrade. We were facing a new implementation with most of the vendors we interviewed, before signing up with Western. The upgrade approach has been a great benefit to us and helped determine which customizations we would need to bring forward. **What do you dislike about Western Computer?** I wouldn't characterize my experience in this way. Discovery, development, and deployment of our customizations have taken longer than expected. This has been the case with most development projects I have been involved with in my professional experience. That said, it did feel at times as though our team at Western was juggling other projects. Again, it was an expectation that a complicated project like ours would have setbacks and delays before we started the project. **Recommendations to others considering Western Computer:** I would urge other potential customers to make sure they are REALLY ready to begin their project. Identify why you are upgrading or implementing a new system. What are the indicators of success? Do you have your processing documented? Identify staff members you can count on to follow through on requests made by Western, other third party vendors, as well as your other staff members. Western does guide you through this process, but even though we felt ready to proceed with this project, there were times I felt my documentation of business processes were woefully inadequate. **What problems is Western Computer solving and how is that benefiting you?** We had been using an ERP well past its EOL. Our current system, Dynamics NAV 5, was highly customized and integrated throughout the rest of our enterprise systems such as our website, EDI, and extranet applications. Western was able to help us define a path forward, including helping us modernize and bring forward many of our customizations into Business Central. The open architecture of Business Central allowed us to quickly integrate with the rest of our enterprise applications, including supporting older systems. In effect, this project allowed us to put a new engine into an aging sports car. We will be able to modernize the rest of our enterprise around our new ERP. **Official Response from Amanda Sherry:** > We're glad to hear that our guidance and expertise were valuable to you during the migration process. We understand that the discovery, development, and deployment of customizations can sometimes take longer than expected, and we apologize for any inconvenience. We appreciate your feedback and will use it to improve our processes in the future. ### 5. Thorough, Detailed and Extremely Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Western Computer?** The people - I worked extensively with Lynn Li and she was exceptional in the time and detail she offered to help us effectively and efficiently transition to the new accounting system. She gave us so much of her time and was always there to help us through whatever obstacles or roadblocks we encountered. **What do you dislike about Western Computer?** No complaints. The only issue I had was dealing with the higher up project managers that didn't seem to care about the specifics of our group and didn't really engage much with the project **Recommendations to others considering Western Computer:** As long as you get to work with Lynn Li you are in great hands! **What problems is Western Computer solving and how is that benefiting you?** Implementation of new accounting system Business Central as required by LYRA technologies group who acquired our company in June 2023 **Official Response from Amanda Sherry:** > We are glad to hear that Lynn provided thorough and detailed assistance during your transition. We will use your feedback to continue providing exceptional service to all our clients. ### 6. Western Computer Has Been a Great Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Pat B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Western Computer?** Purpose-built add-ins specific to our remanufacturing industry were a big plus. The current team we are working with are all great folks. Helpful, communicative, professional. I enjoy colaborating with them. **What do you dislike about Western Computer?** There has been a lot of turn-over in our collaboration team, which has been frustrating at times. However, I will say, the team we have assembled now is a great team. Also, we have some very unique business processes that are hard to quantify at times. As we discover new nuances we missed early on, pushing the go-live date has has been contentious in the past, even if I was the one requesting an extension. **What problems is Western Computer solving and how is that benefiting you?** We are upgrading our existing GP/CRM system to Business Central with add-ins purpose built for our industry. These add-ins have eliminated much of the cumbersome and problematic customizations in our current environment. **Official Response from Amanda Sherry:** > We are glad to hear that you are enjoying the purpose-built add-ins and working with our team. We understand the frustration with turnover, and we are committed to providing a consistent and reliable team for your collaboration. Thank you for your feedback. ### 7. Western is acceptable not exceptional **Rating:** 2.5/5.0 stars **Reviewed by:** Todd Z. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Western Computer?** I have been happy with the response time even if it is not the response I would like to see. **What do you dislike about Western Computer?** Things that seem like simple fixes (add radial button) require multy hour development quotes. **What problems is Western Computer solving and how is that benefiting you?** Global was helpful recently in helping us with Sandbox maintenance which has helped our testing ability. We are moving into reporting which is an open ticket now. **Official Response from Josie Smith:** > Hi, Thank you for sharing your feedback with us. We're glad to hear that you have been happy with our response time. We understand your concerns about the development quotes and are constantly working to improve our processes to provide more efficient solutions. It's great to hear that our team was able to assist you with Sandbox maintenance, and we are committed to helping you with your reporting needs as well. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your business and look forward to continuing to support you. ### 8. Urgent request **Rating:** 5.0/5.0 stars **Reviewed by:** Karla M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Western Computer?** Their response time is quick and they have specialist who really know how to problem solve. **What do you dislike about Western Computer?** Sometimes on a large project they can take a little long to resolve cases entered. **Recommendations to others considering Western Computer:** Do your research and ask a lot of question on billable hours. **What problems is Western Computer solving and how is that benefiting you?** I made a mistake on a order in BC and someone was able to quickly get in a meeting with me and help me solve my issue. **Official Response from Josie Smith:** > Hi Karla, Thank you for sharing your feedback! We're thrilled to hear that you appreciate our quick response time and knowledgeable specialists. We understand your concern about the resolution time on larger projects and we're continuously working to improve in that area. Your recommendation to ask about billable hours is noted and we'll strive to provide more clarity on that front. We're glad we could assist you with resolving the issue on your order in Business Central. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Western Computer! ### 9. Top-tier consulting team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Western Computer?** Each of the consultants we worked with at Western Computer had a straight-forward, solutions-focused approach with valuable input on the decisions we made as we collaborated on the best direction for the process. Solutions were able to be implemented in a short time frame to keep the project moving forward. **What do you dislike about Western Computer?** After we brought the system fully on line, there were times when it was difficult to reach the consultants. With the fast-paced environment in which out production facility operates, every minute is critical. **Recommendations to others considering Western Computer:** If a company is considering Western Computer as a solutions provider, I would recommend a close look at all operations before contacting Western to ensure that the desired solution is fully understood before the solution is developed. While time spent understanding the process is value-added activity for all involved, doing the work ahead of time to truly understand your needs would allow the business to impement their solution in a time frame that minimizes waste while in development. **What problems is Western Computer solving and how is that benefiting you?** The Western Computer team worked closely with our SME's to commission an ERP solution for manufacturing and warehouse operations and provided insight into improvement opportunitites across the entire value stream. Western offered their insight and expertise in all aspects of our business and helped us create a path toward full ERP integration. **Official Response from Amanda Sherry:** > We are glad to hear that you had a positive experience with our consultants and that they were able to provide valuable input and implement solutions in a short time frame. ### 10. They really care! **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy R. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Western Computer?** the personal service and quick responses **What do you dislike about Western Computer?** there is nothing that I dislike about Western **Recommendations to others considering Western Computer:** Western is what I call a boutique-style consulting firm in that they are small enough to provide quick and personalized attention, but have been recognized as a finalist in Partner of the Year for BC. They know their stuff! **What problems is Western Computer solving and how is that benefiting you?** They are able to handle any of the small hiccups we have with BC, to the more complicated issues we have with our test enviroments or bugs as a result of upgrades. **Official Response from Josie Smith:** > Hi Cindy, Thank you for your positive feedback! We are thrilled to hear that you appreciate our personal service and quick responses. At Western Computer, we strive to provide top-notch support for all our customers. We are glad to hear that we have been able to assist you with a range of issues! If you ever have any questions or need further assistance, please don't hesitate to reach out. We are here to help and ensure your experience with us remains exceptional. Thank you for choosing Western Computer! ### 11. Happy Western Computers Partner for Over a Decade **Rating:** 5.0/5.0 stars **Reviewed by:** Brad G. | ERP Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2024 **What do you like best about Western Computer?** Their CRM knowledge. They have a very wide breadth of support and maintenance. **What do you dislike about Western Computer?** I remember when I had one point of contact for all of my questions and concerns, and sometimes I miss those days. **Recommendations to others considering Western Computer:** If you want to outsource your CRM needs, I can easily recommend Western Computers. **What problems is Western Computer solving and how is that benefiting you?** We don't have a large IT staff (I'm it), so we like to work with partners for our Microsoft tools. Western Computers has a friendly and knowledgeable staff that knows CRM way better than I do. They also stay on top of all of the updates and changes behind the scenes, so I don't have to. **Official Response from Josie Smith:** > Hi Brad, Thank you for being a loyal customer for over a decade! We appreciate your feedback and are thrilled to hear that you value our CRM knowledge and wide support offerings. We understand your nostalgia for a single point of contact and will take this into consideration for future improvements. Our goal is to continue providing top-notch service to meet your CRM needs and alleviate the burden on your IT responsibilities. If you ever have any questions or concerns, please don't hesitate to reach out. We look forward to continuing our partnership and serving you for many more years to come. ### 12. Working with Western Computers **Rating:** 4.0/5.0 stars **Reviewed by:** Robert C. | Information Technology - Senior, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Western Computer?** We enjoy having quick access to our account manager and technical leads to assist us. **What do you dislike about Western Computer?** Pricing and cost can sometimes be a challenge **Recommendations to others considering Western Computer:** If you are looking for a MS Partner in the Dynamics space of ERP, Western Computers provides expertise and knowledge, along with great support! **What problems is Western Computer solving and how is that benefiting you?** Western Computers is our Microsoft Partner, and they help us out with all aspects of our environment from licensing, to deployment and updates **Official Response from Josie Smith:** > Hi Robert, Thank you for sharing your feedback with us! We're thrilled to hear that you appreciate the quick access to your account manager and technical leads. We understand that pricing can be a concern, and we are constantly working to provide the best value for our services. Your recommendation means a lot to us, and we are dedicated to providing expertise, knowledge, and great support in the Dynamics ERP space. If you have any specific pricing concerns or would like to discuss further, please feel free to reach out to us. We appreciate your partnership with Western Computer and look forward to continuing to support you in all aspects of your environment. ### 13. Great Company, Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Western Computer?** Prompt and friendly service. I have worked personally with the CTO and he bent over backwards to make sure we were taken care of. **What do you dislike about Western Computer?** In the beginning personel turn over made it difficult to implement projects, however it seems they have ironed that out. **Recommendations to others considering Western Computer:** If you need help supporting Microsoft Navision via a 3rd party company, western is top notch when it comes to finding and implementing solutions. **What problems is Western Computer solving and how is that benefiting you?** Western supports our company with Microsoft Navision. We have 2 IT staff on premise and are stretched thin when it comes to support. Western is prompt and knowledgeable with their support **Official Response from Josie Smith:** > We're thrilled to hear that you've had a great experience with our prompt and friendly service, and we appreciate your feedback about the initial personnel turnover. We've made significant improvements in this area and are committed to providing top-notch support for Microsoft Navision. Thank you for recommending us to others! ### 14. Very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Western Computer?** Quick to respond to issues and knowledgable about the system. They also will make sure your issue is fixed as best as possible. **What do you dislike about Western Computer?** Nothing, really. Most of my issues are with Microsoft, and Western can't control that. **Recommendations to others considering Western Computer:** It's a good solid helpful company **What problems is Western Computer solving and how is that benefiting you?** Western recently helped me retreive a specialized email template that goes out with our invoices. It had been deleted in error, and they were able to help me find it so we could continue to send it out with our BC invoices. **Official Response from Josie Smith:** > Hi, Thank you for sharing your positive experience with Western Computer! We are thrilled to hear that our team was quick to respond, knowledgeable, and able to assist you with retrieving the specialized email template. If you encounter any more challenges or have further questions, please don't hesitate to reach out. Thank you for choosing us as your trusted partner! ### 15. Business Central Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Western Computer?** Our consultants - Felix Morales and Alan Lyczkowski. They are always willing to help us and fix the bugs on the spot. **What do you dislike about Western Computer?** Nothing really to mention here. The small one couls be the time zone difference. which at the begining made scheduling our meetings difficult. **What problems is Western Computer solving and how is that benefiting you?** Helping us with transitioning from QuickBooks to Business Central. Creating reports templates in BC that are similar to those that we used in QB **Official Response from Josie Smith:** > Hi, We are glad to hear that our team has been able to assist you in transitioning from QuickBooks to Business Central and creating report templates. We are committed to providing the support you need for a successful transition. We are thrilled to hear that Felix Morales and Alan Lyczkowski have been so helpful to you! We will be sure to pass along your kind words to them. ### 16. Helpful and Kind Reps **Rating:** 4.5/5.0 stars **Reviewed by:** Mabel B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Western Computer?** The people. The people are super friendly and helpful. When they do not have an answer they tirelessly look for the answers to help solve any issues that arise. **What do you dislike about Western Computer?** Sometimes I feel like the reps might be a bit overloaded. Then again our setup has been very problem filled. We have had a lot of things arise that they've never seen before so we are all learning together with this. **Recommendations to others considering Western Computer:** If you want reps that are great to work with and are not monotoned then these are the ones to go with. They strive to help get everything flowing well and work one on one with you with any issues that arise. **What problems is Western Computer solving and how is that benefiting you?** Western Computer is helping us to move to a new accounting system. Working through all of the little issues that arise and helping implement the new software. **Official Response from Amanda Sherry:** > Thank you for your kind words about our team. We understand the challenges that come with implementing new systems and appreciate your patience as we work through them together. We are committed to providing the best support possible. ### 17. Business Central 365 Implementation and Trainings **Rating:** 5.0/5.0 stars **Reviewed by:** Awais A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Western Computer?** Their team is supper supportive and friendly to work with. Also, they are highly professional and knowledgeable in their work. **What do you dislike about Western Computer?** I have not found anything so far that I could suggest them to imrove. **Recommendations to others considering Western Computer:** You can completely trust them. They are professionals in what they do, always there to help and resolve your issues. Highly recommended. **What problems is Western Computer solving and how is that benefiting you?** We had to shift our Accounting books from QuickBooks to Microsoft Business Central. Western Computer helped us with the implementation and migration of data between the ERPs, and it was smooth. They also trained me to use Microsoft Business Central efficiently. **Official Response from Josie Smith:** > Hi Awais, Thank you for sharing your positive experience with our team at Western Computer! We are thrilled to hear that you found our team supportive, friendly, professional, and knowledgeable. It's great to know that the implementation and training for Microsoft Business Central went smoothly for you. Should you ever have any questions or need further assistance in the future, please don't hesitate to reach out. We are here to help and ensure your continued success with the software. Thank you for recommending us, and we look forward to serving you again in the future! ### 18. Pleasure friendly knowledge staff that brings solutions. **Rating:** 4.5/5.0 stars **Reviewed by:** Jason T. | Chief Financial Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Western Computer?** Staff is very knowledgeable. Friendly and has all thought out responses. **What do you dislike about Western Computer?** Limited resources for the product we are using. Would be great to have a person to answer simple questions for us. **Recommendations to others considering Western Computer:** Ensure their are appropriate resources available for the work that is required. **What problems is Western Computer solving and how is that benefiting you?** We are implementing new erp for better more timely and accurate reporting. **Official Response from Josie Smith:** > Hi Jason, Thank you for your positive feedback on our knowledgeable and friendly staff! We understand the importance of having adequate resources for our products and will take your feedback into consideration to improve our support services. We are glad to hear that Western Computer is helping you with implementing a new ERP system for improved reporting. If you have any further questions or need assistance, please feel free to reach out to us. We are here to help! ### 19. Knowledgable and helpful with issues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Western Computer?** A ticket is typically picked up and a quick call is had to show and get the support staff started. I feel like this is the best and most efficent way to handle troubleshooting versus over email back and forth. **What do you dislike about Western Computer?** Depending on the ticket and assignment, it can be a while before you hear anything back. Although recently that has not been the case and timing has been better. **Recommendations to others considering Western Computer:** If you want a company who knows their software and can get you an answer when an issue arises, Western is your way to go. **What problems is Western Computer solving and how is that benefiting you?** Our Nav software has issues from time to time whether its insurance releasing holds or retainage messed up due to credits. Recently was able to get a program change to the construction loan module that has saved a lot of heartburn. We also have many upgrade and issue with Builder MT that they help coordinate and intervien when necessary **Official Response from Amanda Sherry:** > We're glad to hear that you find our support staff knowledgeable and helpful. We understand the importance of quick resolution and are continuously working to improve our response times for all tickets. ### 20. Remarkable sense of urgency to help me solve a problem **Rating:** 5.0/5.0 stars **Reviewed by:** Lou D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Western Computer?** I was very surprised by their responsiveness. We tried reaching out to several other resellers, but were consistently either put on hold, left messages that still remain unreturned, or were given a 2-day turn around for a response. WD's response via chat was immediate and was followed up with a phone call while the chat was still going on. **What do you dislike about Western Computer?** I am a new customer, but so far I don't have any dislikes. **Recommendations to others considering Western Computer:** They took my problem seriously and bent over backwards to get me situated as quickly as possible. My sales rep, Shane, kept me in the loop about what was going on during the entire time he was working on it for me. Their turn around time and service far exceeded my expectations. Once I was established in their portal, they took the time to walk me through the administration of my account. They are also making sure that I take advantage of free services that are part of our setup. Shane also explained my various options related to licensing and how I can maximize the ecomony of it by purchasing the most relevant licenses for my needs. I really can't express how happy I am with the service. **What problems is Western Computer solving and how is that benefiting you?** We had a license expire for a critical piece of software. We were unaware that it was expiring becuase our old reseller didn't alert us. I needed a new license immediately to meet critical deadlines. **Official Response from Amanda Sherry:** > We are thrilled to hear about your positive experience with our team, especially with Shane. Providing prompt and attentive service is a top priority for us, and we are glad to have exceeded your expectations. Thank you for choosing Western Computer! ### 21. Always helpful and informative **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Western Computer?** Western computer is always responds promptly and is always very helpful. **What do you dislike about Western Computer?** We can't think of anything we dislike about Westen Computer. **Recommendations to others considering Western Computer:** We highly reccommend Western Computer, they are very knowledgeable and helpful. **What problems is Western Computer solving and how is that benefiting you?** Western Computer has always been incredibly helpful and responsive in addressing any issues or answering simple questions. We needed help with preventing back dating in our system, thanks to their prompt support, we now have safeguards in place to ensure that date related errors won't be an issue. **Official Response from Josie Smith:** > It's great to hear that our prompt support has helped you in preventing back dating in your system. Thank you for choosing Western Computer! ### 22. A Great Microsoft Partner with Extensive Knowledge and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Matt U. | Director of Technology, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Western Computer?** They are quick with support tickets and the turn around time on speccing and implementing new features is great as well. They're Business Intelligence Analyst Dan Williams is extremely knowledgeable and is willing and eager to teach anyone who wants to learn about Power Bi and other reporting and analytics tools. Sici Lopez on the Support team has been a really great addition to the team over the past year and has helped us resolve a ton of issues with Business Central and NAV and has been a great trainer for our Product Manager. **What do you dislike about Western Computer?** The costs of licenses for their propiertary extensions like 365WineTrade are a bit steep even though they are very powerful and have become core functions of our business so I understand the value they bring. **Recommendations to others considering Western Computer:** While the costs for certain licenses may be a bit steep the level of service vs hourly rate is a really great value for the quality of work and service you recieve. The staff is all extremely knowledgeable and willing to teach and explain issues for future troubleshooting which is becoming more and more of a rarity in the see of Microsoft Partners as more companies want to keep you on the hook for support. **What problems is Western Computer solving and how is that benefiting you?** We have been working with Western Computers for over 20 years and they have helped us implement, migrate and maintain our ERP systems including Microsoft Dynamics 365 Business Central and Microsoft Dynamics NAVision 2009 and earlier. Western Computers also provides us with technical support and as well as training and working on our Business Analytics with JetReports and Power Bi. **Official Response from Amanda Sherry:** > Thank you for sharing your positive experience with Western Computer! We are glad to hear that our support team and Business Intelligence Analyst have been valuable resources for your business. We appreciate your feedback! ### 23. We love Western! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Western Computer?** Our partner is extremely thorough. The documentatin process for our implementation has made it very convenient to track past discussions and outstanding deliverables. This diligence in documentation is invaluable. **What do you dislike about Western Computer?** There have been a few issues with turnover at Western that have stunted some conversations and progress in our implementation. **What problems is Western Computer solving and how is that benefiting you?** We are currently going through a significant implementation from AX 2012 to D365 F&O. This is quite an adjustment for our company the support of Western Computer has allowed us to reconsider many business processes. **Official Response from Josie Smith:** > Thank you for sharing your feedback! We're thrilled to hear that you appreciate our thorough documentation process and the convenience it brings to tracking discussions and deliverables. We apologize for any inconvenience caused by turnover affecting your implementation progress. We understand the importance of consistent support and will address this internally to ensure a smoother experience for you. We're glad to hear that our support has been beneficial during your transition from AX 2012 to D365 F&O, and we're here to assist you every step of the way. If you have any further concerns or need assistance, please don't hesitate to reach out. Thank you for choosing Western Computer! ### 24. Migration for NAV instance **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony R. | Product Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Western Computer?** Support, and customer service is on point **What do you dislike about Western Computer?** I can't say that I have anything negative to say **Recommendations to others considering Western Computer:** Sign up, they are there for you **What problems is Western Computer solving and how is that benefiting you?** This assists with cost, and a more suitable support system **Official Response from Josie Smith:** > Hi Anthony, We are thrilled to hear that you are satisfied with our support and customer service. Thank you for your kind words! ### 25. Wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** Shannen P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Western Computer?** Everyone I have worked with has been very knowledgeable and patient. I can also reach out with issues and get a prompt response. **What do you dislike about Western Computer?** It would be helpful to show me how to fix errors instead of doing it for me. This does not happen all the time, just occassionally. **Recommendations to others considering Western Computer:** None **What problems is Western Computer solving and how is that benefiting you?** Western Computer has been training me on how to use Business Central 365. There has been less redundancy in our payment process and for the most part Business Central and BuilderLynx are working well with each other. **Official Response from Amanda Sherry:** > We are glad to hear that you have had a positive experience with our knowledgeable and patient team. We appreciate your feedback about wanting to be shown how to fix errors, and we will work on providing more guidance in those situations. ### 26. Transition to Dynamics 365 Business Central **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Western Computer?** The transition to Business Central was a huge change for our company as we had worked with our current accounting program for over 10 years and had additional applications working with it. The best part of working with Western Computer was how knowledgeable they were not only with Business Central but also with the accounting aspect of the business. The support was fantasic and every question was answered and explained. I felt that I if I needed anything during the transition, I had someone able to assist me. **What do you dislike about Western Computer?** In my experience, there was not a downside with Western Computer. They were always able to help in any way with this transition. **Recommendations to others considering Western Computer:** I had a great experience with Western Computer and would absolutely recommend based on the training staff and their program knowledge, support, and availability to assist on any and all issues. **What problems is Western Computer solving and how is that benefiting you?** Western Computer handled the project plan and training to successfully transition our accounting system to Business Central. We also had several integrations working with current accounting program that needed to be added to the Business Central transition. **Official Response from Amanda Sherry:** > We are thrilled to hear that you had a positive experience with our knowledgeable team and found our support to be fantastic. Thank you for recommending us based on our program knowledge, support, and availability to assist with any issues. ### 27. Not always great at completing and follow up **Rating:** 3.5/5.0 stars **Reviewed by:** Brenda W. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Western Computer?** Marl Gonzalves is a great employee of Western Computer. I know when he is working on somehting it will be completed correctly **What do you dislike about Western Computer?** WC does not always follow up or complete projects assigned **Recommendations to others considering Western Computer:** More follow up and completion **What problems is Western Computer solving and how is that benefiting you?** They have helped us launch multiple special programming, training and more. We would not be able to bill or do our accounting had they not assisted us. **Official Response from Josie Smith:** > Hi Brenda, Thank you for recognizing Mark Gonsalves for his excellent work. We understand the importance of timely follow-up and completion, and we will take your feedback into consideration to enhance our service. ### 28. Great Service and Expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Western Computer?** Deep industry knowledge, exceptional customer support and flexibility. **What do you dislike about Western Computer?** One minor issue I've encountered is related to the time zone difference. Since i'm in the Eastern time zone, there are times when ti's challenging to get immediate support during urgent situations outside of regular hours. **What problems is Western Computer solving and how is that benefiting you?** Wesetern Computer has helped us address critical business challenges, primarily by streamlining our ERP systems. Before working with, we had struggled with inefficient processes in supply chain management and inventory control, which slowed down our operations. The post-implementation support also has been outstanding, helping us continuously optimize the system as our needs evolve. **Official Response from Josie Smith:** > Thank you for sharing your positive experience with Western Computer! We are thrilled to hear that our industry knowledge, customer support, and flexibility have been beneficial to your business. We apologize for any inconvenience caused by the time zone difference affecting immediate support outside regular hours. We understand the importance of timely assistance and will work on improving our support availability to better serve you. We are glad to have helped streamline your ERP systems and address critical business challenges. Our team is committed to providing outstanding post-implementation support to ensure your system continues to meet your evolving needs. If you have any further concerns or require assistance, please feel free to reach out. Thank you for choosing Western Computer! ### 29. Review Western performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Western Computer?** Very knowledgeable and professional support representatives **What do you dislike about Western Computer?** I have yet to find a downside to partnering with Western Computer **Recommendations to others considering Western Computer:** I recommend Western Computer to others using Business Central. i provide examples of the excellent support we have received. **What problems is Western Computer solving and how is that benefiting you?** Western is actively supporting Gloster's Business Central upgrade from version 17 to 24.6 and it is going smoothly. **Official Response from Josie Smith:** > Hi! Thank you for your positive feedback! We are thrilled to hear that you find our support representatives knowledgeable and professional. We are committed to providing top-notch service to our customers. If you ever have any questions or need assistance during your Business Central upgrade, please don't hesitate to reach out. We appreciate your recommendation and are grateful for the opportunity to support Gloster's upgrade process. Thank you for choosing Western Computer! ### 30. Western helping us advance our ERP **Rating:** 5.0/5.0 stars **Reviewed by:** Shirley G. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Western Computer?** SMART, FRIENDLY, helpful... team always gets projects done, they have some of the top notch team that help develop new things in our erp system. **What do you dislike about Western Computer?** follow up takes a bit unless urgent, but over all happy **Recommendations to others considering Western Computer:** I like they have great support and website and follow through on tickets. **What problems is Western Computer solving and how is that benefiting you?** development, training, and making reports better **Official Response from Josie Smith:** > Hi Shirley, Thank you for your kind words! We're glad to hear that our team has been able to help develop new things in your ERP system. We will take your feedback about follow-up into consideration and strive to improve in that area. ### 31. I have found the Western Computer team to be knowledgeable, dedicated, and professional. **Rating:** 5.0/5.0 stars **Reviewed by:** Brian G. | Director of Internal Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Western Computer?** I find the team to be supportive and understanding of our business needs. Every Western team member has a specialization and each one took the time to understand their conterparts roles and responsiblities in my organization to better serve our business. The absolute stand out for me was Ken May. He was patient, supportive, and reachable well past standard operating hours. He handles every issue we have as if it was an emergency, provides excellant documentaiotn, including training videos, and always has a suggestio for potential improvements. **What do you dislike about Western Computer?** I do not have an issue to list here, this experiece has bee solid. **Recommendations to others considering Western Computer:** If you planning on incorporating warehouse fuctionality in your ERP, ensure Ken May is part of the rol out team. **What problems is Western Computer solving and how is that benefiting you?** Western is currently in the final phases of updating our ERP system fro mutiple outdated systems to a unified solution with Microsoft Dynamics. **Official Response from Amanda Sherry:** > Thank you for sharing your feedback! We are delighted to hear that our team, particularly Ken May, has been supportive and dedicated to meeting your business needs. ### 32. Learning was efficient and practical. Well supported through development, training, and Go-Live. **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Western Computer?** Very knowledgable on all topics. Staff is helpful and friendly, with a generally quick repsonse time when dealing with issues. **What do you dislike about Western Computer?** Occasionally had to follow up on items that slipped through the cracks. Had consistant turnover which forced us to deal with alot of new people in the middle of development and had to bring them up to speed on our issues. **Recommendations to others considering Western Computer:** Western is an efficient company to work with for new system implementations. I would recomend having a full set of company proceedures & workflows to allow western to best understand your company needs and help develop and implement the best system possible. **What problems is Western Computer solving and how is that benefiting you?** Western has been assisting in the implementation of Microsoft Dynamics D365 and WMS module in 2023. Assisting with Shop Floor Exectuion and MRP in 2024, along with our D365 implementation in India. They have been effective at assisting us in training for the new sysems and assisting with developing our processes based on new abilities of the systems we are now using. The Western teams training has allowed me to become a far more effective user of the system. Its allowed me to develop new capabilites and processes in the system even after the training is complete. Has really helped us transition into a more modern digital production facility improving sho floor visibility and efficency. **Official Response from Amanda Sherry:** > We are thrilled that you found our training and support efficient and practical. We appreciate your feedback about our knowledgeable and helpful staff. I apologize for any instances where items slipped through the cracks, we are continuously working to improve here and hope to eliminate this concern in the near future. Thank you for recommending us for new system implementations and for your valuable suggestions. ### 33. GREAT TEAM TO WORK WITH! **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica D. | Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Western Computer?** They are very consistent in terms of solving all our issues/questions and they are very approachable. We're gonna miss them. **What do you dislike about Western Computer?** Nothing, it was a great experience to work with them. **What problems is Western Computer solving and how is that benefiting you?** They addressed all our questions during the transition and made the process smooth. **Official Response from Josie Smith:** > Hi Angelica, Thank you for the kind words! We are pleased to hear that you had a great experience with our team. Consistency and approachability are important to us, and we are glad that it made a positive impact on your experience. We will miss working with you as well! ### 34. Optimize and Scale with Western **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony F. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Western Computer?** Western Computer is approachable, consistent, support is highly knowledgeable and invested in learning your business. Some Microsoft partners will shoot down development or modification ideas, while Western Computer team is open to listening to the business case and providing their recommendation. Service level is consistent with support requests are acknowledged almost immediately. **What do you dislike about Western Computer?** Western Computer could improve service offerings for F&O Testing. Microsoft is releasing new versions and quality of life updates often, as a result testing can become a challenge for F&O admins. Testing becomes especially important with customizations. Rather than submitting support tickets, it would great if Western Computer could keep track of their customization, code changes and proactively test inbound updates by account. **What problems is Western Computer solving and how is that benefiting you?** Western Computer has been critical in our D365 F&O implementation and development. They've helped resolve challenges around reporting, scan gun menus, and worked with our internal tech teams to develop business specific customizations. Western Computer has also done a lot of work helping us troubleshoot disconnects between configuration and business process. Most recently they were able to help troubleshoot and resolve an issue where manufacturing inventory transactions were not consuming the correct raw materials. Within a few hours Western Computer support replicated and identified the issue, tested a solution along side our team, and guided us through the resolution. Western Computer's approach of working together with our team on resolutions has helped our IT team learn through experience. **Official Response from Amanda Sherry:** > Thank you for your feedback! We appreciate the kind words. We have a Managed Support Services offering that helps our clients address Microsoft updates proactively. I will pass this along to your Account Manager so she can share more information with you. In the meantime, I've included a link to our recent webinar on our Managed Support Services. ### 35. Knowledgeable and friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Luisa M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Western Computer?** Nothing was too much for Steve and he dealt with the calls in the most professional way! **What do you dislike about Western Computer?** Can't think of anything that I dislike about WC **What problems is Western Computer solving and how is that benefiting you?** Steve helped us with Business Central and he made our life so much easier! He's friendly, knowledgeable and simply a pleasure to work with! Thank you **Official Response from Josie Smith:** > Hi Luisa, Thank you for your kind words! We are thrilled to hear about your positive experience with Steve and how he made working with Business Central easier for you. Our team at Western Computer is dedicated to providing knowledgeable and friendly service to make your experience as smooth as possible. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to support you in the future. Thank you for choosing Western Computer! ### 36. Steve Walker is very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Western Computer?** Steve is very helpful. He gives me tips and trick for BC. He is also patient and explain thoroughly. Thank you for all your help, Steve. **What do you dislike about Western Computer?** Every Business Central onboarding should do these sessions. This will help the new user have a better knowledge of Business Central with tips and trick. **Recommendations to others considering Western Computer:** Steve is very helpful. He gives me tips and trick for BC. He is also patient and explain thoroughly. Thank you for all your help, Steve. **What problems is Western Computer solving and how is that benefiting you?** Helping with monthly reporting package and any questions relating to Business Central **Official Response from Josie Smith:** > Thank you for recognizing Steve's helpfulness and patience in explaining tips and tricks for Business Central. We appreciate your recommendation and will take your suggestion for onboarding sessions into account to enhance the knowledge of new users. ### 37. Reliable & Responsive **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca H. | Staff Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Western Computer?** What I like most about Western Computer is how organized they were in phases of the software transition especially with training sessions. **What do you dislike about Western Computer?** The only thing I have found wanting with Western is that we have a customized sales invoice. We have ran into issues with the billable line amounts not matching the amounts that flow to the invoice. **What problems is Western Computer solving and how is that benefiting you?** Set up, training & on going support for Dynamics 365. **Official Response from Amanda Sherry:** > It's great to hear that our support for Dynamics 365 is benefiting your business. We're committed to providing ongoing assistance to meet your needs. ### 38. Responsive, mostly. **Rating:** 3.0/5.0 stars **Reviewed by:** Chris W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Western Computer?** They are generally pretty responsive to requests for help or licenses. **What do you dislike about Western Computer?** They pretty much did the bare minimum in getting us setup, and we've found later after using the software for a while that they cut some corners and didn't train us thoroughly which has caused a lot of headaches down the road that we needed to get some custom development in order to work around. **What problems is Western Computer solving and how is that benefiting you?** They helped us roll out Microsoft Business Central, upgrading our old Navision on premise setup. **Official Response from Amanda Sherry:** > Thank you for sharing your experience. We strive to provide excellent service and are pleased to hear that you found us responsive. We apologize for any shortcomings in the setup and training process. Your feedback is valuable to us and will be used to improve our services. ### 39. Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Alex S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Western Computer?** Their knowledge of our company and when we put in tickets their immediate response. **What do you dislike about Western Computer?** Wish they had more on hand training sessions, Jet/Power BI. **Recommendations to others considering Western Computer:** They are very knowledgeable and try to understand your needs. They give great insite and recommendations to help you make best decisions for your company. **What problems is Western Computer solving and how is that benefiting you?** Western helps with understanding NAV, reporting and any MODS for the systems, to benefit our company. **Official Response from Amanda Sherry:** > Thank you for your positive feedback! We understand the importance of hands-on training and will work on providing more sessions for Jet/Power BI in the future. ### 40. Keeps Missing Go Live **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Western Computer?** Before we started the migration project support for NAV2018 was good **What do you dislike about Western Computer?** We've been through 3 project managers and countless consultants and still have not been able to migrate from NAV2018 to Business Central **Recommendations to others considering Western Computer:** Do not use them as a mirgration partner **What problems is Western Computer solving and how is that benefiting you?** Western is our partner in migrating from NAV2018 to Business Central. **Official Response from Amanda Sherry:** > We understand your frustration with changing resources and apologize for the difficulties you have encountered. We are committed to addressing these issues and ensuring you a smooth transition to Business Central. Can you contact me directly at amanda.sherry@westerncomputer.com so we may discuss these in more detail? We strive to build strong relationships and would like to address your feedback to improve our processes across our organization. I hope to hear from you. Sincerely, Amanda Sherry VP of Marketing ### 41. Western Computer Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** John W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Western Computer?** Our experience with Western Computer has been consistently positive. All our helpful interactions with their team are timely, and they have a genuine friendliness that makes the partnership pleasurable. Their commitment to providing excellent service aligns seamlessly with our values, and we appreciate the reliability and support they bring to every engagement. It's reassuring to work with a team that consistently goes above and beyond to ensure our success. **What do you dislike about Western Computer?** I do not have any concerns or issues with Western Computer at this time. **Recommendations to others considering Western Computer:** ive partnership with them.Our interactions with Western Computer have been positive, thanks mainly to Lisa Ramsey and Ryan Pollyniak. Their expertise, responsiveness, and dedication to understanding our needs have impacted our successful collaboration. Lisa and Ryan's commitment to providing excellent service and finding practical solutions has been invaluable. **What problems is Western Computer solving and how is that benefiting you?** We have faced the challenge of seamlessly integrating our CRM and estimating solution with Microsoft Dynamics 365 accounting software. Because of our partnership with Western Computer, we are moving towards a streamlined and interconnected system. Their expertise in finding a tailored solution addresses our integration needs. It enhances our overall efficiency, bringing a new level of interfunctionality to our operations. We're excited about the possibilities ahead and appreciate Western Computer's commitment to solving our ongoing challenges. **Official Response from Josie Smith:** > Hi John, Thank you for sharing your positive experience with Western Computer! We are thrilled to hear that our team's friendliness, reliability, and commitment to excellent service have made your partnership pleasurable. We appreciate your kind words about Lisa Ramsey and Ryan Pollyniak and are glad to hear that their expertise and dedication have positively impacted your collaboration with us. We are delighted to be able to assist you in seamlessly integrating your systems and improving your operational efficiency. If you ever have any questions or need further assistance, please do not hesitate to reach out. We look forward to continuing to support your success and finding solutions to your ongoing challenges. Thank you for choosing Western Computer! ### 42. Feedback on Western Computers products and Services **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Western Computer?** Western Computers are able to have availability whenever needed. **What do you dislike about Western Computer?** As of now, there are none I can think of. **Recommendations to others considering Western Computer:** Yes. **What problems is Western Computer solving and how is that benefiting you?** Western Computers are able to resolve day to day business issues on Financial, Supply Chain and Manufacturing processes. **Official Response from Josie Smith:** > We appreciate your recommendation and are pleased to hear that our services are helping to resolve your business issues. Thank you for your feedback! ### 43. Paradigm Microsoft CE Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Jason H. | Senior Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Western Computer?** Western Computers professionlism in both client communcaitons and its implementaiton practices. **What do you dislike about Western Computer?** There is nothing I disliked about working with the Western Computer Team. **Recommendations to others considering Western Computer:** I had the unique opportunity of stepping in midway on a CRM implementation with Western Computer. As both an exectuvie sponsor and operational lead I had the foresight a changing our approach to settling for an out of the box solution, and requested many changes that would better suit our teams sales operations. The Western Computer team handled these change orders both professionally and ease. This help our organization develop the best solution possible while eliminating any uncessary friction. I would recommend Western Computer to any company that had a need for their expertise. **What problems is Western Computer solving and how is that benefiting you?** Western Computer helped is implement a full service CRM through Microsoft. The CRM allows us to effectively track prospective client communicaitons while automating as many tasks as possible. This allows for high volume lead generation while keeping our sales team as lean as possible. **Official Response from Amanda Sherry:** > We appreciate your recommendation and are pleased to have been able to meet your needs during the CRM implementation. Thank you for choosing Western Computer! ### 44. Virtually Seamless System Transfer **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Western Computer?** Everyone at Western Computer was extremely organized. They often predicted our questions before we could ask them. The developers were skilled enough to make most of our custom requests happen. Our team worked with Joselyn extensively, and she was enormously helpful and friendly. We had an excellent experience with customer service, particularly with clear communication and turnaround speed. **What do you dislike about Western Computer?** There wasn't really anything to dislike. **Recommendations to others considering Western Computer:** You will have an easier experience if you go in with a decent idea of what you want and what has and hasn't been working for your business. **What problems is Western Computer solving and how is that benefiting you?** Western Computer helped us customize our new system, Business Central, to fit our needs and track our orders and data reliably. They had an answer or development to almost every problem and an extremely positive outlook. **Official Response from Amanda Sherry:** > We are thrilled to hear that you had such a positive experience with our team, especially with Joselyn. It's great to know that our organization and communication met your expectations. Thank you for the recommendation to others considering Western Computer! ### 45. All their personal is incredible !!! **Rating:** 5.0/5.0 stars **Reviewed by:** Wellingthon T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Western Computer?** They make us feel like we are not a number. All their personal, including Tom Bardos take our calls any time and their response time is incredible. I work directly with one their programmers, Benito Hernandez and he is amazing. **What do you dislike about Western Computer?** Honestly, I can not think of anything. **Recommendations to others considering Western Computer:** Just reach out to them. They will help you. **What problems is Western Computer solving and how is that benefiting you?** The list will be incredible big! They have ben our partners for 20+ years. Let say the came on board to clean up a mess another partner left for us when we implemented NAV 2.0 From there on they have been holding our hands on every single project we had. Probably one of the biggest one that comes to mind is helping me to Make SAP and NAV work together. Jhon Collins even traveled out of the state with me for more than a week to accomplish this task. **Official Response from Amanda Sherry:** > Thank you so much for the review and feedback! I have shared your note with our team. We value your partnership and look forward to the next 20 years together and beyond. ### 46. Great to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Western Computer?** Western is able to find us ISVs when appropriate and can assist with a customization when needed. **What do you dislike about Western Computer?** Sometimes it is easier to do a working session with a developer. Some developers will do this, others try not to and it can prolong the resolution of a problem **What problems is Western Computer solving and how is that benefiting you?** We used Western for an ERP conversion and are now in the managed service phase. **Official Response from Josie Smith:** > Thank you for your review! We're glad to hear that you appreciate our ability to find ISVs and assist with customizations. We understand the importance of efficient problem resolution and will work to improve the developer working session process. ### 47. Great working with Jaspreet Kaur **Rating:** 5.0/5.0 stars **Reviewed by:** Ray W. | Director of Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Western Computer?** Jasprett was outstanding. Her superior knowledge the patience to work through any issue was amazing. **What do you dislike about Western Computer?** Thre was nothing to dislike working with Western Computer **Recommendations to others considering Western Computer:** I would defintiely recomment working with Jaspreet and the rest of the team **What problems is Western Computer solving and how is that benefiting you?** Uploading Quickbooks GL detail into Business Central **Official Response from Josie Smith:** > Hi Ray, We appreciate your recommendation and are pleased to hear that you had a positive experience working with Jaspreet and the rest of our team. Thank you for choosing Western Computer! ### 48. Most experiences have been very helpful and resolved issues. Only 1 instance was a probelm. **Rating:** 4.5/5.0 stars **Reviewed by:** Joan P. | Supply Chain Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Western Computer?** Friendly, quick to respond. Most saspects very knowldgeable **What do you dislike about Western Computer?** Unknown issues, trying so many things, sometimes to correct path is mixed up. A writeen solution/report should be captured. **What problems is Western Computer solving and how is that benefiting you?** Internal produciton order routing and purchase orders **Official Response from Josie Smith:** > Hi Joan, We're pleased to hear that our solutions have been helpful for your internal production order routing and purchase orders. We strive to provide efficient and effective solutions to benefit your business operations. If there are specific areas where we can further improve, please let us know. ### 49. Lynn Li : Migration to Business Central **Rating:** 5.0/5.0 stars **Reviewed by:** Heather D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Western Computer?** Lynn Li was an instramental part of our migration team. The entire comany was very knowledgable and alway avaiablve to assist **What do you dislike about Western Computer?** I did not have any downside using Western **What problems is Western Computer solving and how is that benefiting you?** KyndL was part of a large corpoate migration to Business Central. **Official Response from Josie Smith:** > Hi Heather, Thank you for sharing your positive experience with Lynn and our team during your migration to Business Central! We are thrilled to hear that you found our team knowledgeable and always available to assist. At Western Computer, we strive to provide seamless migrations and excellent customer service. If you ever have any questions or need further assistance, please do not hesitate to reach out. We appreciate your feedback and look forward to continuing to support your business needs. ### 50. Best Company **Rating:** 5.0/5.0 stars **Reviewed by:** Neha M. | Director, Information Technology and ERP, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Western Computer?** Aggressive& supportive. Very knowledgeable. **What do you dislike about Western Computer?** Nothing at this movement. Definatily checking all the boxes. **What problems is Western Computer solving and how is that benefiting you?** CE/CRM Implementation. **Official Response from Josie Smith:** > Hi Neha, Thank you for your positive feedback! We are thrilled to hear that you find our team aggressive, supportive, and knowledgeable. We are committed to providing top-notch service to our customers. If you ever encounter any issues or have any questions in the future, please do not hesitate to reach out to us. We are here to assist you every step of the way with your CE/CRM implementation. Thank you for choosing Western Computer! - [View Western Computer pricing details and edition comparison](https://www.g2.com/products/western-computer/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+05%3A26%3A47+-0500&secure%5Bsession_id%5D=927f30b1-0e16-4a48-abed-0892ca9eadc7&secure%5Btoken%5D=1bfd6113ef2530394ad28fcb571da3803756cdd86d407b47a05b4f2e6dfbd36a&format=llm_user) ## Western Computer Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Western Computer Alternatives - [Alta Vista Technology](https://www.g2.com/products/alta-vista-technology/reviews) - 4.9/5.0 (130 reviews) - [SHI](https://www.g2.com/products/shi/reviews) - 4.7/5.0 (116 reviews) - [Accenture](https://www.g2.com/products/accenture/reviews) - 4.2/5.0 (107 reviews)