--- title: Western Computer Reviews meta_title: 'Western Computer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 205 reviews by the users' company size, role or industry to find out how Western Computer works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 205 scale: '5' date_modified: '2026-07-14' parent_category: name: Microsoft Ecosystem Services url: https://www.g2.com/categories/microsoft-ecosystem-services --- # Western Computer Reviews **Vendor:** Western Computer **Category:** [Microsoft Resellers](https://www.g2.com/categories/microsoft-resellers) **Average Rating:** 4.6/5.0 **Total Reviews:** 205 ## About Western Computer Western Computer is a Microsoft Cloud Solution Provider (CSP) founded in 1987 to empower and enable mid-market and SMB businesses. Specializing in Microsoft Dynamics 365 and Power Platform solutions, services, and support, our 180+ senior-level experts bring advanced functional and industry expertise to companies across North America. With over 35 years of ERP, CRM, and business intelligence experience—and more than 1,250 successful implementations—we deliver solutions to meet the unique needs of specialized industries and companies of all sizes.      Western Computer is a proud 2024/2025 Inner Circle Member and finalist of the 2022, 2023, and 2024 Microsoft Dynamics 365 Business Central Partner of the Year awards. ## Western Computer Pros & Cons **What users like:** - Users find the **knowledgeable and responsive team** at Western Computer exceptionally helpful in resolving issues efficiently. (25 reviews) - Users commend the **knowledgeable and personable team** at Western Computer for their effective and tailored solutions. (20 reviews) - Users praise the **exceptional customer support** from Western Computer, highlighting their knowledge and professionalism. (17 reviews) - Users value the **fast response time** of Western Computer, enhancing overall support and customer satisfaction. (16 reviews) - Users appreciate the **deep domain expertise** of Western Computer, facilitating better understanding and practical solutions for projects. (12 reviews) - Staff Friendliness (12 reviews) - Problem Solving (11 reviews) - Staff Knowledge (10 reviews) - Users commend the **attentiveness** of Western Computer, appreciating their prompt and friendly support services. (7 reviews) - Professionalism (7 reviews) **What users dislike:** - Users report **performance issues** with long turnaround times and inadequate training leading to additional headaches and complications. (4 reviews) - Users experience **scheduling issues** due to time zone differences and tight timelines, impacting project coordination and efficiency. (4 reviews) - Users find the **complexity of the software** can lead to a steep learning curve and longer customization times. (3 reviews) - Users find the **learning curve steep** , requiring significant effort to master the software effectively. (3 reviews) - Users note that **limited availability** of support can lead to occasional delays in response times for non-urgent issues. (3 reviews) - Users note that the product is **expensive** , especially with unexpected fees and complicated integrations that add to costs. (2 reviews) - Integration Issues (2 reviews) - Limited Customization (2 reviews) - Users experience **miscommunication** issues, leading to delays and inefficiencies in project coordination and responses. (2 reviews) - Users highlight **poor customer support** from Western Computer, causing delays and misunderstandings during critical project resolutions. (2 reviews) ## Western Computer Reviews ### 1. Team is Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas H. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Western Computer?** The team was very friendly, lighthearted, and willing to deal with any issues we find or have. **What do you dislike about Western Computer?** I can't say thing we didn't like. They did a great job of making the change and learning painless. Taking small bites every day. **Recommendations to others considering Western Computer:** This team is the team to use, we have used other companies to help transition to new software in the past, and Western definitely did the best job with communicating with our team and training. **What problems is Western Computer solving and how is that benefiting you?** They did an amazing job helping out team to migrate to Microsoft BC, there to help in every step along the way. Experts at what they do! **Official Response from Josie Smith:** > Hi Nicholas, Thank you for your recommendation! We are committed to providing excellent communication, training, and support to our clients. We are glad to hear that our team's efforts have made a positive impact on your business. ### 2. Business partner with us in the long term **Rating:** 4.5/5.0 stars **Reviewed by:** Eric G. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Western Computer?** Responsiveness, and a team that is able to understand and comprehend the physical and logistical needs of our business. Business analysis skills and well as the technical aspect of the software. Keeping commitments to us on response times, and prioritizing our needs in times of need. **What do you dislike about Western Computer?** Sometimes, certain resources are in high demand, and lower priority issues may have a delay. **Recommendations to others considering Western Computer:** Spend extra time in the planning phase and determine how everything will impact your business. Make sure to have clear expectations on the services that are included with projects, and the TCO. **What problems is Western Computer solving and how is that benefiting you?** We are a manufacturing company in Southern Californa. Western has helped up deploy and develop our ERP solutions that work within our business needs. WMS, EDI, Credit Card Processing, Financials, Web integrations have all been handled as our business needs grew and developed. **Official Response from Josie Smith:** > Hi Eric, Thank you for your review. We appreciate your positive feedback and are glad to have been able to meet your business needs. We acknowledge the challenges with delays in support and will work on optimizing our processes to ensure an efficient response to all issues. ### 3. Highly Reccomend **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren S. | Treasurer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Western Computer?** Lisa, I liked working with Lisa the best. She was extremely helpful. She walked us through every procedure and was extremely patient when addressing our questions. She provided us with her personal cell phone number and is always available to hop on teams to help us resolve an issue. **What do you dislike about Western Computer?** The only downside is implementing a new software. Its time consuming and frustrating. **What problems is Western Computer solving and how is that benefiting you?** We were able to streamline several of our processes and procedures. What used to take house, can now be imported in minutes. **Official Response from Josie Smith:** > Hi Lauren, Thank you for the positive feedback! We're thrilled to hear that Lisa provided you with exceptional service and support. We understand that implementing new software can be challenging, and we appreciate your patience during this process. We're delighted to hear that our software has helped streamline your processes and save you time. If you have any further questions or need assistance with anything, please don't hesitate to reach out. We're here to support you every step of the way. ### 4. Megan Griffith's Incredible Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Western Computer?** Megan is always very quick to respond when I reach out to her for support. She's been incredibly reliable and knowledgeable with Business Central, which made the transition to a new ERP a very smooth process. **What do you dislike about Western Computer?** There is nothing we dislike about Western Computer. Megan has been an invaluable asset to our support team. **Recommendations to others considering Western Computer:** Request Megan to be on your support team. She has truly been and continues to be an incredible asset. **What problems is Western Computer solving and how is that benefiting you?** Our transition to Business Central went very smoothly, thanks for Megan and the rest of the team. Without their support and seemingly endless knowledge base, the process would have been incredibly difficult. **Official Response from Josie Smith:** > Hi, We are thrilled to hear about your positive experience with Megan and the support team at Western Computer. Thank you for sharing your feedback! ### 5. Quick, efficient services that allow us to develop platforms to fit our evolving needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Western Computer?** I like that we have had the same representative contacts over the years as they understand our set up and are very quick to respond when we have questions. **What do you dislike about Western Computer?** The main downside is the high cost of service. **Recommendations to others considering Western Computer:** They is a good company to use if you are looking for a long term business relationship. **What problems is Western Computer solving and how is that benefiting you?** Western Computer advises on issues we experience within the Business Central platform and linked applications. They allows us to quickly move past hurdles encountered in order to be able to resume regular operations. They also help us develop the platform to our needs as we evolve as a company. **Official Response from Josie Smith:** > Hi, We are thrilled to hear that you appreciate our consistent and responsive customer service team. We strive to provide the best support for our clients. ### 6. Excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Ronny I. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Western Computer?** Rapid Problem Resolution: Their dedicated support team is always available to assist with any issues related to Business Central, ensuring minimal downtime and business disruption. **What do you dislike about Western Computer?** Every company has its strengths and weaknesses. While Western Computer has a strong reputation for providing quality services and support, there may be instances where specific clients have had less positive experiences, perhaps due to factors like miscommunication, unforeseen challenges, or differing expectations, but that's not the case with us. **Recommendations to others considering Western Computer:** If you're looking for a reliable and experienced partner to help you with your business technology needs, I highly recommend considering Western Computer. **What problems is Western Computer solving and how is that benefiting you?** Our business often face challenges in managing complex business processes, particularly when dealing with electronic invoicing and order processing. These challenges can lead to delays, errors, and increased costs. Western Computer provides robust solutions and expert support to address these challenges. Their team of skilled professionals is dedicated to helping businesses streamline their operations and improve efficiency **Official Response from Josie Smith:** > Thank you for your positive feedback! We are happy to hear that you have had an excellent experience with our support team and that we have been able to assist you in resolving issues quickly. We appreciate your recommendation to others considering Western Computer. If you ever encounter any challenges or have any feedback for us, please do not hesitate to reach out. We are here to support you and address any concerns you may have. Thank you for choosing Western Computer as your partner in addressing your business technology needs! ### 7. Business Central Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kam M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Western Computer?** The response time that Felix and Alan give us is amazing and 5*! The hands on training and real time problem solving are so helpful. They are quick to help us meet our needs. **What do you dislike about Western Computer?** nothing, everyone is great! We have no issues with the team. **Recommendations to others considering Western Computer:** I would 100% recommend them to anyone looking for Business Central implenation. **What problems is Western Computer solving and how is that benefiting you?** Felix Morales and Alan Lyckowski have been extremely helping in getting our Business Central System live, we couldn't of done it without them!! Thank you Alan and Felix for everything! **Official Response from Josie Smith:** > Hi Kam, Thank you for sharing your positive experience with Felix and Alan! We are thrilled to hear that they provided you with amazing response time, hands-on training, and real-time problem-solving. Thank you for choosing Western Computer! ### 8. Excellent service and turnaround time **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandra D. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Western Computer?** I find that the team is very knowledgeable and always responds on a timely manner. Keith is fantastic. Always working around the clock to provide support. The care and attention he provides his customers is appreciated **What do you dislike about Western Computer?** None to consider, typically pretty satisfied with the services provided **Recommendations to others considering Western Computer:** They provide good support and have a knowledgeable team. I recommend. **What problems is Western Computer solving and how is that benefiting you?** They have provided different solutions across different IT applications including new hardware purchase, network support and set up and new locations, everyday IT troubleshooting, ERP assistance and solutions, etc. **Official Response from Josie Smith:** > Hi Alejandra, Thank you for your kind words! We're glad to have been able to provide the support and solutions you needed across various IT applications. We appreciate your recommendation and look forward to continuing to serve you. ### 9. Experience working with Megan Griffith **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Western Computer?** The team is very responsive and friendly. They never make me feel dumb for not seeing something obvious. **What do you dislike about Western Computer?** I think the only downside is having to email each individual question to the support team. Sometimes it's hard to keep track of open questions. **Recommendations to others considering Western Computer:** The team is very knowledgeable and friendly. **What problems is Western Computer solving and how is that benefiting you?** I needed help pulling access reports for our funds' annual audits. **Official Response from Josie Smith:** > Hi, We appreciate your recommendation and shoutout to Megan. It's great to hear that our knowledgeable and friendly team has been beneficial to you. ### 10. Huge help, great instruction for first time process **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy B. | Information Technology Business Analyst II, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Western Computer?** Their response time is amazing and their ability to walk through issues. **What do you dislike about Western Computer?** There really is not anything I can think of. **What problems is Western Computer solving and how is that benefiting you?** I was recently tasked with completing a task I had no previous knowledge of, and now, because of Mega,n I feel confident that I will be able to handle this issue in the future because of her help. **Official Response from Josie Smith:** > Hi Jeremy, We are thrilled to hear that Dee provided you with amazing support and troubleshooting assistance. We pride ourselves on our quick response time and our ability to walk through issues with our customers. Thank you for your positive feedback! ### 11. D has been supportive for years! **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Western Computer?** I would re-iterate that have a rep who understands our end goal is a game changer. She helps bring our vision to life! **What do you dislike about Western Computer?** Not all things we envision can happen. I do wish we had some more customization capabilities. **Recommendations to others considering Western Computer:** If you primarily do 3PL's, Business Central isn't the right platform. **What problems is Western Computer solving and how is that benefiting you?** We are constantly looking to make our ERP system fit our needs. DeAndra understands our business model which makes it so easy to make modifications ultimately streamlining our processes. **Official Response from Josie Smith:** > Hi Shawn, Thank you for your kind words about DeAndra and the support she has provided! We appreciate your feedback about the customization capabilities, and we will take this into consideration for future enhancements. We understand the importance of a system that fits your needs, and we're glad to hear that our ERP system is benefiting your business. ### 12. Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Western Computer?** Megan Griffith is quick to respond to our issues and set up a time to resolve them the same day. **What do you dislike about Western Computer?** Our installation was during Covid so it would of been helpful if we had a person on site for our installation. Otherwise no issues. **Recommendations to others considering Western Computer:** Take advantage of their support consultants. They know the system and will get back to you the same day. Don't be afraid of asking questions and use the sandbox environment when testing. **What problems is Western Computer solving and how is that benefiting you?** Business Central issues. Megan Griffith is quick to respond issues we have with Business central **Official Response from Josie Smith:** > Hi, We're pleased to hear that Megan has been able to promptly address your issues with Business Central. Thank you for sharing your recommendations to others considering Western Computer, we appreciate your feedback. ### 13. Business Central Software with Solution Systems **Rating:** 5.0/5.0 stars **Reviewed by:** Beth P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Western Computer?** Western Computer is very helpful in providing solutions for the issues that arise. **What do you dislike about Western Computer?** I have not experienced any dislikes with Western computer. **Recommendations to others considering Western Computer:** My advice would be to ask a lot of questions and be thorough with their research. **What problems is Western Computer solving and how is that benefiting you?** Western Computer helps solve any issues that arise with our Business Central program. **Official Response from Josie Smith:** > Hi Beth, Thank you for the positive feedback! We strive to ensure a smooth experience for all our customers. ### 14. Review of SSI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Western Computer?** Their ability to break down complex information and workflows to everyday users. **What do you dislike about Western Computer?** We have been dealing with issues processing international orders and PROs. While we have determined some of the issues and were able to ship a few orders; we really need clear direction on what set-up needs to be done so we can ship international orders to various countries. **What problems is Western Computer solving and how is that benefiting you?** We are working on several process improvement projects with SSI in Business Central. Their knowledge, expertise and responsiveness are greatly appreciated. **Official Response from Josie Smith:** > Hi, We are glad to hear that our knowledge, expertise, and responsiveness have been beneficial to your process improvement projects. We apologize for the difficulties with processing international orders and PROs and will work diligently to provide the clear direction and set-up guidance you need. Thank you for your understanding and continued partnership. ### 15. The road from the vision of a unified Dynamics 365 experience to reality with Western Computer. **Rating:** 4.0/5.0 stars **Reviewed by:** Steve V. | Director of Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Western Computer?** What I like best is their willingness to adapt and meet us where we are in terms of technology and understanding. They engage a lot of resources on large projects and every one of them demonstrates a high-level of platform expertise. **What do you dislike about Western Computer?** The only thing I can come up with in terms of something to dislike was the fact that early phases of the project felt a little disjointed with CE workshops and F&SCM workshops happening separately which cause some duplicaton in requirements early on. That being said, I brought it up to the project team and they addressed it right away. **Recommendations to others considering Western Computer:** Due your due diligence and do yourself a favor and inlcude Western Computer in any RFP process. We did and we are very grateful we partnered with Western for our massive Dynamics 365 F&SCM / CE project. **What problems is Western Computer solving and how is that benefiting you?** Our business currently lives in a very disconnected world. We use Dynamics GP for ERP and Salesforce for CRM. The pursuit of making these two very different worlds work together has resulted in extensiive process friction, ad-hoc integration support, and numerous customizations. Addressing the pain points in cross-functional processes that include both front-office and back-office activities is incredibly difficult in our current environment. When we first engaged with Western Computer, we shared with them our vision to embrace the full Dynamics 365 experience and leverage the out-of-the-box integrations between F&SCM and CE to re-implement our business processes and Western did not blink. They made us feel that they could carry us through this very complex transition and, now that we are halfway through it, I now can say they are more than just talk. They have been an amazing partner in this journey and, with their help, we know we will get where we need to go and go live on Dynamics 365. **Official Response from Josie Smith:** > Hi Steve, Thank you for sharing your experience with Western Computer! We are thrilled to hear that you appreciate our team's willingness to adapt and their high level of expertise. We apologize for any initial disjointedness in the project phases but are glad to hear that our team addressed it promptly. We are committed to providing a seamless and efficient experience for our clients, and your feedback helps us improve. If you have any further concerns or feedback, please feel free to reach out to us. We are grateful for the opportunity to partner with you on your Dynamics 365 project and look forward to continuing to support you on your journey towards a unified experience. Thank you for choosing Western Computer! ### 16. Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Glass, Ceramics & Concrete | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Western Computer?** We like our support team the best. They have all been very helpful. **What do you dislike about Western Computer?** I don't have any complaints at this time. **What problems is Western Computer solving and how is that benefiting you?** We currently use Western Computer (previously Solution Systems) as support for Business Central as well has for our transition from Navision to Business Central. Our main point of contact is DeAndra Wolf. She was very helpful during our transition and solved any issues and proposed solutions routinely. She is incredibly knowledgeable of BC capabilities and also provides excellent support. She is very thorough in solving any problems whether it requires a customization or simple knowledge transfer. She is very responsive. **Official Response from Josie Smith:** > Hi, We're delighted to hear that our support team, especially DeAndra Wolf, has been very helpful and knowledgeable during your transition to Business Central. We aim to provide top-notch support and it's great to hear that it's benefiting your business. ### 17. Incredibly helpful and productive. **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Western Computer?** Their responsiveness and willingness to help. **What do you dislike about Western Computer?** My only complaint is I will miss them when they are gone. **Recommendations to others considering Western Computer:** Trust the process and the members of Western Computer. **What problems is Western Computer solving and how is that benefiting you?** Western Computer has given me the knowledge I needed to adapt to our new accounting software. They have been able to guide me through every challenge I've thrown at them and have done so with patience. **Official Response from Josie Smith:** > Hi Shelby, Thank you for your positive feedback! We are glad to hear that you found our team to be responsive and willing to help. We are committed to providing excellent service and support to all our customers. ### 18. Creative Solutions and Excellent Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Western Computer?** The team members I’ve had the pleasure of working with are exceptional — highly knowledgeable and dedicated to delivering excellent customer service. **What do you dislike about Western Computer?** I have no negative feedback related to my experiences. **Recommendations to others considering Western Computer:** Whether you're looking to implement a new ERP system, replace your current one, upgrade your existing Microsoft ERP solution, or add customizations and add-ons, Western Computer is an excellent choice. **What problems is Western Computer solving and how is that benefiting you?** Our Senior Business Central Software Engineer/Architect excels at developing innovative solutions for complex workflows. She collaborates closely with our team to implement best-in-class solutions! **Official Response from Josie Smith:** > Hi, Thank you for recommending Western Computer! We are committed to providing top-notch ERP solutions and customizations to meet our customers' needs. ### 19. Wonderful experience working with the SSI team. **Rating:** 5.0/5.0 stars **Reviewed by:** Maddie D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Western Computer?** Fast response times for any issues or potential ideas that come about. **What do you dislike about Western Computer?** I have nothing that is negative or a dislike. **Recommendations to others considering Western Computer:** N/A **What problems is Western Computer solving and how is that benefiting you?** No huge problems, some members need a little more managing than others but always a fast and respectful group with good solutions. Dee Dallmann has been a great asset to our projects and overall maintenance and help. **Official Response from Josie Smith:** > Hi Maddie, We are thrilled to hear about your wonderful experience with the SSI team and our fast response times. Thank you for your positive feedback! ### 20. Megan has been a great partner to work with on our development projects. **Rating:** 4.0/5.0 stars **Reviewed by:** Erik S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Western Computer?** They are very knowledgeable and offer the best solutions for our business. **What do you dislike about Western Computer?** About a year ago their turn around time was very lengthy. **Recommendations to others considering Western Computer:** Make sure that you plan to use Business Central to its full capability. **What problems is Western Computer solving and how is that benefiting you?** We use Solutions Systems to do our development work for our Business Central ERP. **Official Response from Josie Smith:** > Hi Erik, Thank you for your positive feedback about working with Megan and the knowledge and solutions offered by Western Computer. We appreciate your input and are constantly working to improve our turnaround time to better serve our customers. ### 21. Knowledgeable and Responsive Team **Rating:** 4.0/5.0 stars **Reviewed by:** Samantha D. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Western Computer?** The team was great to work with and whenever we had an issue they were quick to resolve it. **What do you dislike about Western Computer?** I wouldnt say its a dislike but during our transition one of the team members of Western Computer left the company. He was my favorite to work with and was sad to see him go. **Recommendations to others considering Western Computer:** Understand that Western Computer is their to help you and make your life easier. They are extremly knowledgable and will do everything they can to make your system work for you. **What problems is Western Computer solving and how is that benefiting you?** Western computer helped us transition our ERP data base to Business Central. We worked through multiple problems before we went live. Due to their knowledge and repsonsivness we were able to make a smooth transtion. **Official Response from Amanda Sherry:** > We appreciate your feedback and are sorry to hear about the transition of one of our team members. We strive to maintain a high level of service and will ensure that you continue to receive the same level of support from our remaining team members. ### 22. We needed help **Rating:** 5.0/5.0 stars **Reviewed by:** Josh S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Western Computer?** They are HIGHLY knowledgable about Business Central and other aspects of Microsoft Office software. **What do you dislike about Western Computer?** Like any business, they have limited availability. **Recommendations to others considering Western Computer:** Setup the initial meeting. Have the conversation. Ask them all the questions you have about the problem you're tring to solve. If that conversation goes like the ones we've had, you'll be impressed. These guys were quick to figure out what we needed, how to get us there, and how to do it as cost effectively as possible. **What problems is Western Computer solving and how is that benefiting you?** We first contacted Western Computer after moving our finance management into Business Central using another partner. After months of endless problems and complications with our previous partner, we began looking for someone who could could help get us on the right track. We were impressed with the team from Western from the start - they were able to diagnose many of our problems in just the first few conversations. Since then they've been able instrumental in helping repair, correct, and teach us many aspsects of how we utilize Business Central. I can happily report that their initial estimate of how long it would take to fix our problems seemed optimistic to us when they first proposed it - however they got it done even less time than they estimated! We will be continue working with Western Computer. **Official Response from Josie Smith:** > Hi Josh, Thank you for your positive feedback about our team's knowledge and problem-solving abilities. We understand the importance of availability and will strive to improve in this area. We appreciate your recommendation and look forward to continuing to work with you to optimize your use of Business Central. ### 23. Extremely Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Western Computer?** With Western Computer , they were able to teach us how to use Business Central . This was not an easy feat ! There were 4 of us who have never used this program and within months we were very knowledgeable and ready to go. **What do you dislike about Western Computer?** I have had no issues to dislike Western Computer. Not sure what else to say **Recommendations to others considering Western Computer:** They take the time to teach you fully to learn a program . There was no rushing or feeling pressured to learn it. Alan was easy to deal with , understand and he was encouraging. **What problems is Western Computer solving and how is that benefiting you?** We are new to Business Central. The help we have received from Alan has been amazing . Always available , knowledgeable and friendly. We have a standing meeting with Alan Lyczkowski each day at 11am. Any questions or if we need to learn something new , he is always available.I have learned how to do Cash Receipt Journals, Sales Invoices , Purchase Invoices and Customer Ledger Entries. **Official Response from Josie Smith:** > Hi Lisa, Thank you for sharing your positive experience with Western Computer! We are thrilled to hear that our team, especially Alan, has been able to provide you with excellent training and support for Business Central. It's great to know that you found the training sessions helpful and not rushed. We appreciate your feedback and are delighted to hear that you are benefiting from the assistance provided by Alan. If you have any further questions or need assistance with anything else, please do not hesitate to reach out. We are here to support you every step of the way. Thank you for choosing Western Computer! ### 24. Accounting Issue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Western Computer?** The friendly, helpful and professional staff **What do you dislike about Western Computer?** There are no dislikes about Western Computer at this time. **Recommendations to others considering Western Computer:** Give them a try. **What problems is Western Computer solving and how is that benefiting you?** I needed application support for an accounting issue **Official Response from Josie Smith:** > Hi, We appreciate your recommendation and are pleased to have been able to assist with your accounting issue. Thank you for choosing Western Computer. ### 25. Lisa is amazing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Western Computer?** Lisa as our rep was the best part. She met with us every single day and answered all of our questions along the way. **What do you dislike about Western Computer?** I didn't have any downsides really. It's hard to learn a new system and that is never fun, but Lisa made it as enjoyable as it could be. **What problems is Western Computer solving and how is that benefiting you?** Lisa from Wester Computer helped us thoroughly with transitioning to the HomeBuilder 365 software. There were a lot of problems to solve and questions to answer when transitioning and she did an amazing job guiding us through. **Official Response from Josie Smith:** > Hi, Thank you for sharing your positive experience with Lisa as your representative. We are pleased to hear that she was able to meet with you daily and address all your questions, making the transition to HomeBuilder365 as smooth as possible. ### 26. Rolling cost issue **Rating:** 4.0/5.0 stars **Reviewed by:** Alice G. | Plant Controller/Finance Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Western Computer?** The Western Computer service is outstanding **What do you dislike about Western Computer?** I haven't been talking to Western Computer much, two times meeting are wonderful. **What problems is Western Computer solving and how is that benefiting you?** Megan is able explain the root cause and help out how to solve the issue. **Official Response from Josie Smith:** > Hi Alice, We're glad to hear that you've had a positive experience with our service. If you have any specific concerns or issues, please feel free to reach out to us so we can address them. ### 27. Very pleasant and very helpful in repairing my issue **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Western Computer?** Quick response after my support e-mail was sent **What do you dislike about Western Computer?** I have not experienced a downside yet new to the company **Recommendations to others considering Western Computer:** So far, I would give recommendations, but I am new to the company **What problems is Western Computer solving and how is that benefiting you?** I had an issue with Deleting a credit memo it was giving me an error with a gap in the numbers and Western Computer solved my problem and was very professional and helpful. **Official Response from Josie Smith:** > Hi, Thank you for your kind words! We are pleased to have been able to assist you with your issue and look forward to continuing to provide you with excellent service. ### 28. Western Computer was instrumental in helping us to transition from Great Plains to Business Central. **Rating:** 4.5/5.0 stars **Reviewed by:** Greg J. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Western Computer?** Western has friendly staff that communicates well and is very resposive. Western doesn't oversell you, what they sell you is what you get. **What do you dislike about Western Computer?** They recommended ADP to us and working with ADP has not been a great experience. **Recommendations to others considering Western Computer:** I would advise you that Western Computer is great to work with and very responsive. In looking back I would have tried vetting out the recommended vendors more instead of just relying 100% on what Western says. **What problems is Western Computer solving and how is that benefiting you?** We had been using Great Plains for a long time, but we decided to transition to Business Central. Western Computer was our business partner in helping to provide us with a smoot transition into Business Centeral, including recommending vendors to use. **Official Response from Josie Smith:** > Hi Greg, We are happy to hear that you had a positive experience with our team. We apologize for any challenges you faced with the recommended vendor and appreciate your feedback. We will use your advice to improve our recommendations in the future. Thank you for choosing Western Computer! ### 29. System Down support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Western Computer?** Great support team. Very knowledgeable consultants and developers. **What do you dislike about Western Computer?** like most service organizations - everything is done remotely. Its not a big deal. (I was required to enter something to dislike!) **Recommendations to others considering Western Computer:** Experts in supporting Microsoft BC and D365. **What problems is Western Computer solving and how is that benefiting you?** We were dealing with a critical business system outage - late at night. I called our Account Manager - Ryan - and he was able to rally his team to help. Mark jumped on a call with me, spent over an hour. He identified the issue - which lead to system restoration. There was no down time - as this occurred in the early hours of the morning. The business opened at 6am without missing a beat. **Official Response from Josie Smith:** > Hi, We're glad to hear that our support team, led by Ryan and Mark, was able to promptly address your critical system outage and minimize any downtime for your business. Thank you for sharing your experience with us. ### 30. Megan rocks **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas W. F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Western Computer?** Megan will always solve your issue in a timely and positive manner. And she is very Nice. **What do you dislike about Western Computer?** Nothing they have always solved my problem **Recommendations to others considering Western Computer:** THey will solve your issue **What problems is Western Computer solving and how is that benefiting you?** Power BI issue **Official Response from Josie Smith:** > Hi Douglas, Thank you for your positive feedback! We're glad to hear that Megan provided timely and positive support. We appreciate your recommendation to others considering Western Computer. ### 31. Business Central Migration **Rating:** 5.0/5.0 stars **Reviewed by:** Amy S. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Western Computer?** Alan L. has been extremely crucial for me and my team to ensure a smooth transition to Business Central. While the ride has not been without its bumps, Alan’s patience, guidance and general cheerfulness has been incredible. He works through all the problems one by one and ensures not only that we solve it but that we understand what happened and what we need to fix for any future issues that may arise. Personally, I am particularly glad I had Alan as my guide for this migration, he has provided me with sanity checks when most needed and provided a kind ear when some venting on the process was required. The migration was no small feat, and I am glad he was there and will continue to be there (for a little while) for us after the migration is complete. I would highly recommend Alan for anyone wishing to have a smooth Business Central transition. **What do you dislike about Western Computer?** At this time there isn't anything I can put under this colunm. **Recommendations to others considering Western Computer:** As we solely completed a migration to Business Central my recommendation would be to find a team that you can work with, one that understands what and how you work. I believe in Alan I was able to find that great connection. **What problems is Western Computer solving and how is that benefiting you?** NeoLore is currently undergoing an accounting software migration from Sage Accounting to Business Central (BC) **Official Response from Josie Smith:** > Hi Amy, Thank you for sharing your positive experience with Alan at Western Computer! We're thrilled to hear about the excellent support you received during your Business Central migration. We appreciate your feedback and are delighted to hear that Alan's assistance has been invaluable to you and your team. Should you have any further questions or require additional support post-migration, please do not hesitate to reach out. We are here to help and ensure your continued success with Business Central. Thank you for recommending Alan and Western Computer - we are grateful for your trust and confidence in our services. ### 32. Fast Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wireless | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Western Computer?** They are able to fix our issues and understand what we need so I don't have to do alot of explainng my problem. **What do you dislike about Western Computer?** I honestly have nothing to dislike about Western Computer. **Recommendations to others considering Western Computer:** We have used Western Computer as long as I have been with my company. They implemented Microsoft NAV back in 2014 for us. They understand how we use it and are very good at solving probelems for us. **What problems is Western Computer solving and how is that benefiting you?** I had a issue with Jet Reports that our offsite IT department couldn't figure out. I kind of put it on the back burner to do later when I happened to be on the phone with Dan Williams at Western Comptuer solving another problem that my co-worker was having running her Jet Reports. He was able to identify that I needed to do an update and the previous method for running Jet reports was causing my issues. He took it upon himself to fix my reports so they would run correctly. This all was done faster than I expected. I was back up and running my reports in no time. **Official Response from Josie Smith:** > Thank you for your kind words! We are committed to providing excellent customer service and solving problems efficiently. It is great to hear Dan was able to resolve your issue with Jet Reports. We appreciate your continued support and look forward to assisting you in the future. ### 33. Review of Western Computer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Western Computer?** The team is friendly, personable and willing to go the extra mile. **What do you dislike about Western Computer?** I actually think it is how we are setup that they have difficulties sometimes trying to get online to see behind the scenes what we see on the forefront. So that really isn't a dislike with the company overall. **Recommendations to others considering Western Computer:** We use western computer as our advisors with Microsoft Navision. I've received help on learning the general ledger from one of their team members and have gotten great service. I implemented CCH Suretax and had to use a programmer to help with the installation and she was very instrumental in making the project a success. I look forward to working with the team in the future. **What problems is Western Computer solving and how is that benefiting you?** Not a problem actually. They have provided myself with some training of Microsoft Navision and helped implement CCH Suretax this past year. **Official Response from Josie Smith:** > Hi there, Thank you for your review! We're glad to hear that you have had a positive experience with our team and that they have been helpful in providing training and implementing CCH Suretax for you. ### 34. Solution Systems is always responsive to our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2025 **What do you like best about Western Computer?** Solution Systems understands our business and how we're using the software. Our project manager, DeAndra Wolf, listens carefully to whatever we may be asking, and provides timely and accurate results. **What do you dislike about Western Computer?** Nothing - we have been working with them for 25 years, and intend to continue doing so. **What problems is Western Computer solving and how is that benefiting you?** We ask Solution Systems for enhancements to our Business Central installation, and for help fixing any bugs that may arise. **Official Response from Josie Smith:** > Hi, We are delighted to hear that Solution Systems has been meeting your needs for 25 years. We appreciate your trust and loyalty, and we are committed to continuing to provide the enhancements and support you require for your Business Central installation. ### 35. Western Computers offers a detailed solution specific to the wine world from finance to compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Western Computer?** Western Computer have become near-experts on the wine industry and its esoteric requirements - the flexibility in the software is key. The subject matter experts are very helpful getting things set up and explaining the systems. They are also always open to suggestions from the trade in how to enhance the program to the chaging industry. **What do you dislike about Western Computer?** It seems like many of the things that we understood were "included" are not included and require additional monthly subscription fees - think integrations to outside partners. In addition, the concept of PowerBI and its capabilities was introduced late in the game and as such we made modifcations to the BC system that were obsolete or completely unnecessary once we got into PowerBi. **Recommendations to others considering Western Computer:** Make sure you have a competant Project Manager working on your side of the project - if necessary, hire someone with previous BC experience and make sure your finance team is actively involved in every step. Be ready to hold your own people accountable because this is very much an interactive experience and not a system that you just jump into. It requires set up and theoretical accounting knowledge, so having a CFO level understanding of the finances is important to building out the system to its potential. **What problems is Western Computer solving and how is that benefiting you?** Western Computers is helping us to consolidate our 3 companies into one set of books and operating procedures to create more efficiency in accounting and operations. **Official Response from Amanda Sherry:** > Thank you for your review! That is an excellent recommendation for those in the market for an ERP system. ### 36. Megan Griffith's Service **Rating:** 5.0/5.0 stars **Reviewed by:** rohit s. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Western Computer?** Easily available-there is not long waiting time- **What do you dislike about Western Computer?** There is nothing as such that I do not like- you guys are great **Recommendations to others considering Western Computer:** You got it. They are great. **What problems is Western Computer solving and how is that benefiting you?** working with Microsoft BC **Official Response from Josie Smith:** > Hi Rohit, We're thrilled to hear that you've had a great experience with us, Megan! Thank you for the recommendation. ### 37. BB Living Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Western Computer?** I like how user friendly the software is. I like that you can see all linked transactions and how you can click into something for more detail. **What do you dislike about Western Computer?** It is a different software and there are so many things to learn. It feels like there are a lot of steps to do something. **What problems is Western Computer solving and how is that benefiting you?** Western Computer has made many of my job responsibilities much easier. Lisa has been great walking through step by step instructions on anything issues that come up. **Official Response from Josie Smith:** > Hi, We're glad to hear that you find our software user-friendly and appreciate the ability to see linked transactions and access detailed information. We understand that learning a new software can be challenging, and we're here to support you every step of the way. ### 38. Great Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Angela W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Western Computer?** Great Customer Service and knowledgeable employees. **What do you dislike about Western Computer?** None that I can think of at this time. It has been a Great Experience. **Recommendations to others considering Western Computer:** Keep up the Great Customer Service! **What problems is Western Computer solving and how is that benefiting you?** Lynn Li and Krystal McCarthy are always willing to help and quick to reply to any questions. **Official Response from Josie Smith:** > Hi Angela, Thank you for your positive feedback! We're glad to hear that our team provided great customer service and quick responses to your questions. ### 39. This is my first experience with Western Computer. **Rating:** 4.5/5.0 stars **Reviewed by:** Lesli J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Western Computer?** The staff, namely Megan Griffith, is amazing! Extremely knowledgeable. **What do you dislike about Western Computer?** I don't know of any dislikes at this time. **What problems is Western Computer solving and how is that benefiting you?** No problems, just some specialized accounting questions. **Official Response from Josie Smith:** > Hi Lesli, We're thrilled to hear that Megan provided you with amazing service! We pride ourselves on having knowledgeable staff who can assist with specialized accounting questions. Thank you for choosing Western Computer! ### 40. Our consultant is very knowledgeable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Western Computer?** The quick response and problem-solving.. **What do you dislike about Western Computer?** The time some of these customizations take. **What problems is Western Computer solving and how is that benefiting you?** We transitioned from NAV to Microsoft Dynamics 365 Business Central a few years ago. Since then, we have implemented numerous customizations and addressed various glitches that we have encountered over the months and years. This will allow our business to become more efficient and keep growing. **Official Response from Josie Smith:** > Hi, We're glad to hear that you find our consultant knowledgeable and appreciate the quick response and problem-solving! ### 41. Wine Trade User Feedback **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Western Computer?** The people are the best part about Western Computer - we have a great working relationship with so many members. **What do you dislike about Western Computer?** Support timelines take longer than expected. Not all members are as responsive as we would like. We are also billed for many "bug fixes" that we don't understand or are responsible for the root cause of. **Recommendations to others considering Western Computer:** Be extremely thorough in your requests and testing. **What problems is Western Computer solving and how is that benefiting you?** Western Computer assists us regularly by answering questions about system functionality, bug fixes, new development, and version upgrades. **Official Response from Josie Smith:** > Hi, We appreciate your kind words about our team. We take your feedback about support timelines and billing seriously. Thank you for your recommendations! ### 42. D365 Training and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Nadhine W. | Senior Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Western Computer?** having that one on one accessibility to train and support us with any questions we have. The sharing of the screen and step by step guidance has made a difference and impact on the overall training experience. **What do you dislike about Western Computer?** Not much of a dislike since im new to Carrington and the training through D365 with western computers, but perhaps an in person day to day assistance in training might be more helpful than online? it's hard to have everyone's concerns and questions addressed with a time constraint. It would be nice to have someone on site to help with training for the whole day? but might be more costly. **Recommendations to others considering Western Computer:** I appreciate the prompt response and attention Lisa has been providing me. I think that makes a positive difference when considering support on software implementation perspective. I can also appreciate her attention to create a resolution on the spot if needed instead of waiting to have it resolved. Although, I understand there will be some resolutions that would be more suitable to adjust offline, she does most of it on the spot. Patience i think is key on both end. Im also amazed with the amount of knowledge Lisa has provided with accounting processes. Not only does she provide advise on the step by step operational key strokes on how to get something done, but also the method and reason behind it on an accounting perspective. My recommendation to someone considering western computers, is that they're in great hands with Lisa. She is the whole package. **What problems is Western Computer solving and how is that benefiting you?** Lisa Ramsey has been helping the Carrington team navigate our business operations through D365. She's answering, solving, implementing changes, solutions as we go live which has been both informative and helpful. Lisa caters to individual questions and assists in a resolution. if there are problems or restrictions in a set up, she will show us step by step in how to modify/fix, or she would be the one to make these specifications on the back end. **Official Response from Amanda Sherry:** > We are pleased to hear that Lisa has been instrumental in navigating your business operations through D365. We will continue to provide personalized support and solutions to ensure the long-term success with Dynamics 365. ### 43. Implementation of QBO to Business Central Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Western Computer?** The most helpful aspect of using Western Computer for this project was the knowledge level of Lynn Li, with whom we were most closely working. Lynn's breadth of knowledge, patience, and ability to explain things were vital to our company's success with this implementation. Not only did she complete every required task, but in my opinion, she consistently went above and beyond what would generally be expected of her and made sure that both myself and my Accounting Manager felt fully comfortable using the Business Central system. I can confidently say that our implementation would not have gone nearly as smoothly if we hadn't worked with her. Lynn is an amazing asset to your team. **What do you dislike about Western Computer?** Of course, I would have loved to have had even more bandwidth with Lynn at Western Computers, but I also fully understand that she has many clients with whom she is working with. She was VERY responsive though, there are just only so many hours in a day. **What problems is Western Computer solving and how is that benefiting you?** Western Computers was hired to serve as our implementation team for the project of migrating all of our financial processes from Quickbooks Online to Business Central, as well as assisting with the ongoing sync between our primary PSA (ConnectWise) and Business Central as well. **Official Response from Amanda Sherry:** > We are thrilled to hear about your positive experience with Lynn Li and the successful implementation of Business Central. Thank you for recognizing her knowledge, patience, and dedication to going above and beyond for your company. We truly value her contributions to our team. ### 44. Wonderful staff ready to always help. **Rating:** 5.0/5.0 stars **Reviewed by:** Greg B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Western Computer?** The most helpful aspect about Western is the freindliness of the staff and being able help even during frustrating circumstances. Often times I can see where another organizations have very stressful situations whereby Western staff fixed the problem but was a sight of calmness within the situation as well. Only making the resolution much easier. The upscales of using Western is having a great team that knows all aspects of the operational system so if the customer needs to jump quickly to another area, Western is quick to help in that aspect as well. For example, I financial call might be caused from an unknown inventory control in which Western can quickly add a staff member with that expertsise should the issue be really complex. **What do you dislike about Western Computer?** If had to be constructive but this is only due to high demand of business needs is there is a time or two whereby needing to wait for a specific staff member to resolve a concern. For example, Jane Doe might have been extremely helpful to resolve an issue and a company wishes to have Jane help again, but her schedule would not allow to speak to again for another day or so... **Recommendations to others considering Western Computer:** Often times an organization might be looking at a new operational system to use versus that of another. Of course what assistance Western offers is extremely well but it would be good for that of the customer to know exactly what their needs are and although help given from Western, it would only help both sides in determinign best course of action for years to come. **What problems is Western Computer solving and how is that benefiting you?** Western has been helpful on many levels. From financial analysis, inventory control, operational flow, etc. etc. (too many to remember to list). This benefits my orgnaztion in many ways from lowering operational costs in resolving these issues quickly, root cause analysis to be proactive next time, and less stress overall with company activities. Ultimately this resorts back to my orgnization saving large amounts of financial costs and some issues may never have been resolved without their help. **Official Response from Amanda Sherry:** > We're thrilled to hear that you find our staff to be friendly and helpful, and that we've been able to assist you in various aspects of your operational system. We understand your concern about the wait times for specific staff members, and we'll work on improving our scheduling to better accommodate our customers' needs. Thank you for recommending that potential customers carefully assess their needs before choosing an operational system. We're pleased to hear that our assistance has been beneficial for your organization, and we look forward to continuing to support you in the future. ### 45. Detailed, helpful and patient training. **Rating:** 4.5/5.0 stars **Reviewed by:** Danica W. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Western Computer?** Felix Morales and Alan Lyckowski are amazing. Anytime the Nucleus team has an issue, they are quick to jump in and fix. The hands on training that they provided us was very detailed and helpful. They are extremely helpful and don't mind explaining things more than once. **What do you dislike about Western Computer?** Nothing! They are great and I would recommend them. **What problems is Western Computer solving and how is that benefiting you?** Western Computer is helping us transition from Quickbooks to Business Central. **Official Response from Josie Smith:** > Hi Danica, Thank you for sharing your positive experience with Felix and Alan! We're thrilled to hear they provided detailed and patient training. It's fantastic to know they were quick to assist with any issues and offered hands-on support. We appreciate your recommendation and are delighted to be helping you transition from Quickbooks to Business Central. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way! ### 46. Amazing Microsoft Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Vice President of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Western Computer?** Western Computer has been a great organization and partner for the past 5 years. They have guided and assisted in using the Microsoft stack of products and software we use to run our business. From NAV / BC to PBI and CRM. **What do you dislike about Western Computer?** As a leader you need to control costs and ensure projects are completed within budget. Like any consultant if left unchecked they will spend. You need to monitor and hold accountable. **Recommendations to others considering Western Computer:** Western has been an amazing partner for the last 5 years. I would recommend WC for your next project. Lastly, do your homework. There are many choices out there, we did and have been very satisfied with our decision. **What problems is Western Computer solving and how is that benefiting you?** Western has been our Microsoft NAV partner since 2019. They are currently helping migrate use to Business Central SaaS. Additionally they have assisted with Microsoft CRM, PBI and other projects. **Official Response from Amanda Sherry:** > We are thrilled to hear that you have had a positive experience with our team and that we have been able to assist you in utilizing the Microsoft stack of products for your business. We appreciate your feedback and look forward to continuing to support your organization. ### 47. Kim is always thinking of her customers and coming up with ideas to make the business life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2025 **What do you like best about Western Computer?** I have been a long time customer of Solutions Systems. Western is new to me, but I am glad I keep working with Kim Simios **What do you dislike about Western Computer?** i do not have any dislikes at this time. **What problems is Western Computer solving and how is that benefiting you?** Website changes **Official Response from Josie Smith:** > Hi, We're glad to hear that Kim has been providing you with great service! We appreciate your feedback and look forward to continuing to support your business needs. ### 48. MEGAN IS PATIENT AND VERY UNDERSTANDING **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Western Computer?** MEGAN'S PATIENCE AND QUICK RESPONSE TIME **What do you dislike about Western Computer?** THE EMPLOYEE TURNOVER AND THAT THEY ARE NOT ON SITE **Recommendations to others considering Western Computer:** JUST TRY THEIR SERVISE - YOU WON'T BE DISSAPOINTED **What problems is Western Computer solving and how is that benefiting you?** INTEGRATING A NEW SCHEDULING SOFTWARE SYSTEM ALONG WITH WORKING WITH MY VENDOR **Official Response from Josie Smith:** > Hi, We are pleased to hear that our integration of a new scheduling software system is benefiting you. Thank you for choosing Western Computer! ### 49. Western Computer Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Western Computer?** Product knowledge and personality. Training and support. Strong Microsoft Partnership. **What do you dislike about Western Computer?** Understanding the full scope of licensing, services, and any custom development charges. **Recommendations to others considering Western Computer:** Confirm the level of post-implementation support they offer, ensuring they do not hand off quickly, while others stay engaged. **What problems is Western Computer solving and how is that benefiting you?** Cloud vs on-premise for our nextupgrade. **Official Response from Josie Smith:** > Hi, We're glad to hear that you appreciate our product knowledge, personality, and strong Microsoft partnership. We strive to provide top-notch training and support to all our customers. ### 50. Dynamics 365 Business Central CRM Explained for the Rest of Us **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron B. | Systems Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Western Computer?** After moving from our original MSP to Western Computer, I have been impresed in every way with their organization. The staff is some of the best in the industry. And the level of knowledge is a tool that I encourage everyone to take advantage. As a Solutions Architect for an independent company, I am contantly challeneged with tasks that take a variety of solutions. Working in a Microsoft environment as well as a modern ERP, sometime a task take a very specific specialist to get the best solution. Western Computer has always had a specific resource that is a proven expert in each scenario that I have came into. And to have the access to all of their staff has been something that has set them above the bar of all the other resources we have previously used. **What do you dislike about Western Computer?** A downfall that I may have for Western Computer is waiting for sessions to address specific issues. However, I will admit that this is mostly self inflicted as I am more than likely asking for a specific staff member or skil set. This obvioulsy takes time, and I can't get everything right then. However, I do always get access to these people, and they are always timely and deliver above and beyond. That being said, Western is always quick to respond when it comes to immediate issues. And, in all reality, it's very rare that it's more than three days to gain access to a staff member that is an expert in a specific task that I am addressing which is faster than scheduling with most third party consultants in specific areas. **Recommendations to others considering Western Computer:** After moving from another MSP to Western Computer, our organization has been thriving in our Business Central Dynamics 365 Business Central environment. They have went above and beyond in helping our organization utilize Business Central and countless other Microsoft services. **What problems is Western Computer solving and how is that benefiting you?** After spending multiple hours of going through documentation, blogs, videos, and any other references I could find online, I finally reached out to Western Computer to see if they had a resource that could explain exactly how the CRM functionality works within Business Central. My Account Rep was able to get me in contact with Phyllis Wilson. After talking with Phyllis for just a few minutes, she was able to quickly understand exactly what I was asking and gave me the information that I needed. To make it better, she delivered it to me in a way that almost instantly made sense. Phyllis' command of the CRM functionality within Business Central was better than any youTube that exists on the subject. I was so impressed by not only her conceptual explanations, which a lot of people talk about, but also her functional and technical understanding that helped me understand how to utilize CRM more effectively for our organization. **Official Response from Amanda Sherry:** > We are thrilled to hear about your positive experience with our organization and our staff. We strive to provide the best expertise and resources to our clients, and we are glad to hear that it has made a difference for your organization. - [View Western Computer pricing details and edition comparison](https://www.g2.com/products/western-computer/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+00%3A06%3A45+-0500&secure%5Bsession_id%5D=1868acc0-2a1a-46b9-8427-f042822007c5&secure%5Btoken%5D=50747d6204a2d389b1476d20d0cec1817fb182fd37b9d07331ebe261e2d201e7&format=llm_user) ## Western Computer Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Western Computer Alternatives - [Alta Vista Technology](https://www.g2.com/products/alta-vista-technology/reviews) - 4.9/5.0 (130 reviews) - [SHI](https://www.g2.com/products/shi/reviews) - 4.7/5.0 (116 reviews) - [Accenture](https://www.g2.com/products/accenture/reviews) - 4.2/5.0 (107 reviews)