--- title: Western Computer Reviews meta_title: 'Western Computer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 205 reviews by the users' company size, role or industry to find out how Western Computer works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 205 scale: '5' date_modified: '2026-07-18' parent_category: name: Microsoft Ecosystem Services url: https://www.g2.com/categories/microsoft-ecosystem-services --- # Western Computer Reviews **Vendor:** Western Computer **Category:** [Microsoft Resellers](https://www.g2.com/categories/microsoft-resellers) **Average Rating:** 4.6/5.0 **Total Reviews:** 205 ## About Western Computer Western Computer is a Microsoft Cloud Solution Provider (CSP) founded in 1987 to empower and enable mid-market and SMB businesses. Specializing in Microsoft Dynamics 365 and Power Platform solutions, services, and support, our 180+ senior-level experts bring advanced functional and industry expertise to companies across North America. With over 35 years of ERP, CRM, and business intelligence experience—and more than 1,250 successful implementations—we deliver solutions to meet the unique needs of specialized industries and companies of all sizes.      Western Computer is a proud 2024/2025 Inner Circle Member and finalist of the 2022, 2023, and 2024 Microsoft Dynamics 365 Business Central Partner of the Year awards. ## Western Computer Pros & Cons **What users like:** - Users find the **helpfulness** of Western Computer's knowledgeable and patient team invaluable for resolving issues efficiently. (25 reviews) - Users value the **extensive knowledge and support** from Western Computer's team, enhancing collaboration and understanding of unique needs. (20 reviews) - Users value the **amazing customer support** from the knowledgeable and professional team at Western Computer. (17 reviews) - Users appreciate the **fast response times** of Western Computer, highlighting the team's knowledgeable and dedicated support. (16 reviews) - Users value the **expertise** of Western Computer for its deep understanding and practical, efficient solutions. (12 reviews) - Staff Friendliness (12 reviews) - Problem Solving (11 reviews) - Staff Knowledge (10 reviews) - Users commend the **attentiveness** of Western Computer, appreciating their prompt and friendly support services. (7 reviews) - Professionalism (7 reviews) **What users dislike:** - Users experience **performance issues** with slow turnaround times and inadequate training leading to ongoing headaches and custom fixes. (4 reviews) - Users report **scheduling issues** due to tight timelines and time zone differences that affect project coordination. (4 reviews) - Users find the **complexity** of Western Computer can slow down initial setup and increase learning time. (3 reviews) - Users find the **learning curve challenging** , with a steep process and inadequate initial training impacting usability. (3 reviews) - Users note that **limited availability** can result in occasional delays in support response times, affecting overall experience. (3 reviews) - Users note that the product is **expensive** , especially with unexpected fees and complicated integrations that add to costs. (2 reviews) - Integration Issues (2 reviews) - Limited Customization (2 reviews) - Users experience **miscommunication** issues, leading to delays and inefficiencies in project coordination and responses. (2 reviews) - Users highlight **poor customer support** from Western Computer, causing delays and misunderstandings during critical project resolutions. (2 reviews) ## Western Computer Reviews ### 1. Cecilio is very knowledgeable and helpful and does not make you feel like you are stupid **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Western Computer?** Cecilio is very quick to answer back and lets you know when he is available and even if he is realy busy he always finds time to work you in. His response time is very acceptable. **What do you dislike about Western Computer?** At this point in time I do not have any dislikes regarding Western Computer or Cecilio **Recommendations to others considering Western Computer:** Ask alot of questions and be as specific as you can as it will be to your best benefit. The more information you can give to them the easier it is for them to resolve any issues. **What problems is Western Computer solving and how is that benefiting you?** At this time Cecilio has answered all questions and problems that I have had and there is nothing outstanding with me **Official Response from Amanda Sherry:** > We are thrilled to hear that Cecilio provided you with knowledgeable and helpful support. We strive to ensure all our customers feel valued and understood. ### 2. They did an amazing job on our Business Central migration **Rating:** 5.0/5.0 stars **Reviewed by:** Dan E. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Western Computer?** The people are the best part and the second is the knowledge. **What do you dislike about Western Computer?** There is nothing that I can think of right now **Recommendations to others considering Western Computer:** I would say use them for your migration of Business Central **What problems is Western Computer solving and how is that benefiting you?** They care about their clients and helped us through the entire process. The team they put together for our migration is amazing. They got us through the not fun moments with a smile on their faces and a plan to keep moving forward **Official Response from Amanda Sherry:** > We are thrilled to hear that you had a great experience with our team and that we were able to provide the knowledge and support you needed for your Business Central migration. ### 3. Great Program and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay D. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Western Computer?** The staff are all friendly and very knowledgable. We never have to wait to get an answer. **What do you dislike about Western Computer?** We have not run into anything we dislike! **Recommendations to others considering Western Computer:** They are very organized, helpful and patient when working with you. They take the time to understand your business goals and help to apply processes appropraite for each area needed in the software. We have been always pleased with the service and recomendations made by the Western team! **What problems is Western Computer solving and how is that benefiting you?** Western Computers is helping us organize our projects, customers, orders and so much more. Everytime we have an idea to make it easier, not only do they have an option, they offer that plus additional insights into items to make our internal processes better! **Official Response from Amanda Sherry:** > Thank you for your kind words! We strive to understand our customers' business goals and provide tailored solutions to meet their needs. ### 4. Western Computer - an extension of our team that delivered as promised **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Senior Vice President, Business Transformation and Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Western Computer?** Sense of ownership and a partnership that blurred over time where we felt they were an extenstion of our organization. They are resilient and worked professionally at times when our internal teams were struggling with other carve out activities. The Western team also remained flexible and evolved with our requirements as they changed. We had a complex set of legacy systems and a lack of process documentation but they never gave up or used excuses. They found solutions. **What do you dislike about Western Computer?** With a small firm you always have the risk of losing key resources to other projects. We were fortunate that our core team remained dedicated to our porject, but it's inevitable that there will be time when resources shift. I will say senior leadership remained engaged and always responded correctly when we were faced with challenges or needed to escalate. **What problems is Western Computer solving and how is that benefiting you?** We are a small company that was divested from a global organiztion. First, we had to carve out of legacy systems that were supported by shared resources that could not help us stand up our company as an independent entity. In addition, our new owner required our company to operate completely autonomously from the parent infrastructure, so that meant "we were on our own". Western Computer leadership, consultants, project managers and specialists in each of our functional areas helped us carve out from legacy systems and enabled our transition to Business Central and Dynamics CRM. They also led the integration efforts to help us manage our subscription platform inside one integrated system. This multi-year project was complex and required tight collaboration with our internal team, and over the course of time Western Computer became a natural extenstion of our team. The next result is for the first time in 25 years, the company works completely autonomously from its parent organization as a standalone enterprise. This allowed us to double in size and use systems that scale with the demands of our customers. **Official Response from Amanda Sherry:** > Thank you for sharing your positive experience with Western Computer! We are thrilled to hear that our team was able to deliver as promised and provide a sense of ownership and partnership throughout the project. We appreciate your feedback and look forward to continuing to support your business needs. ### 5. Western has been very responsive on every issue that we have had with our ERP system **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Western Computer?** Their expertise and responsiveness is great. **What do you dislike about Western Computer?** Sometimes the support seems overly expensive. **Recommendations to others considering Western Computer:** Great company to work with. **What problems is Western Computer solving and how is that benefiting you?** They manage our ERP system and our company couldn't do business without it. **Official Response from Josie Smith:** > Hi Josh, Thank you for your positive feedback! We're thrilled to hear that you appreciate our expertise and responsiveness. We understand your concern about the cost of support and we're always looking for ways to provide value to our customers. We're grateful for your partnership and look forward to continuing to support your ERP system. ### 6. D365 Implementation migrating from GP 2018 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Western Computer?** The consultants and SME's at Western Computer are knowledgable about all aspects of D365 F&SCM and CE. They are friendly and personable and are a pleasure to work with. **What do you dislike about Western Computer?** There really isn't much to dislike in my experience. I feel very comfortable with our implementation here at the half-way point. If I had to nitpick I would say we have struggled at times to schedule some of our tasks due to all the moving parts but that is not entirely on the folks at Western. **Recommendations to others considering Western Computer:** This is a strong company and a great partner to work with. **What problems is Western Computer solving and how is that benefiting you?** Western computer is helping our company transition from GP 2018 and Salesforce to Dynamics 365 F&SCM + CE **Official Response from Amanda Sherry:** > We are grateful for your recommendation and are dedicated to being a strong partner for your company as you transition to Dynamics 365 F&SCM + CE. Thank you for choosing Western Computer. ### 7. Dynamics 365 - Business Central Migration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Western Computer?** Support during the migration was amazing. **What do you dislike about Western Computer?** I don't know enough about Western Computer to make a valid statement. **Recommendations to others considering Western Computer:** As this is my first time working with Western Computer, I can only attest to the fact that Alan was great to work with **What problems is Western Computer solving and how is that benefiting you?** Our company migrated to Business Central and Alan Lyczkowski was very patient and helpful during this transitition. **Official Response from Josie Smith:** > Thank you for your feedback! We're glad to hear that Alan provided great support during your migration to Business Central. We appreciate your recommendation and look forward to continuing to assist you. ### 8. Quick and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Western Computer?** Very knowledgable about the product and quick to identify the problem **What do you dislike about Western Computer?** Nothing. Western responds to our problems quickly **Recommendations to others considering Western Computer:** Give them an opportunity to earn your business. You won't be disappointed. **What problems is Western Computer solving and how is that benefiting you?** Helping with our ERP system **Official Response from Josie Smith:** > Hi, We appreciate your recommendation and are glad we could assist with your ERP system. Please don't hesitate to reach out if you need anything else! ### 9. professionalism, excels in problem-solving, and implements solutions swiftly and efficiently. **Rating:** 5.0/5.0 stars **Reviewed by:** Andy S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Western Computer?** Everything on time with minimal changes, ensuring a smooth and efficient process. **What do you dislike about Western Computer?** There are some necessary changes/updates that are not within the scope. **What problems is Western Computer solving and how is that benefiting you?** WC implements CRM solutions quickly and effectively to enhance business operations. **Official Response from Josie Smith:** > Hi Andy, Thank you for sharing your feedback with us! We're thrilled to hear that you appreciate our professionalism and problem-solving skills. We understand your concerns about necessary changes/updates not being within the scope. We're committed to providing solutions that benefit your business operations and ensure a smooth and efficient process. Thank you for choosing Western Computer! ### 10. Marek Brothers Western Review **Rating:** 5.0/5.0 stars **Reviewed by:** David V. | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Western Computer?** Elsa Kermani has been an amazing resource **What do you dislike about Western Computer?** Since Elsa has been onboarded as my resource, I have no dislike with Western Computers **What problems is Western Computer solving and how is that benefiting you?** Western has assisted Marek with project related items and production issues **Official Response from Amanda Sherry:** > We're glad to hear that you enjoy working with Elsa Kermani. We apologize for any inconvenience caused by the previous resources and appreciate your feedback. We strive to provide excellent service consistently and will address the issue to ensure a better experience in the future. ### 11. Great Experience when Needed Support Help **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Western Computer?** Support Level, always fast and precise when needed. **What do you dislike about Western Computer?** You must get the right support person that already has knowledge of your product. **What problems is Western Computer solving and how is that benefiting you?** NAV Processing **Official Response from Josie Smith:** > Hi, We appreciate your input and understand the importance of efficient support. We're committed to continuously improving our processes to better serve you. ### 12. WCI D365 FSCM Review 2022-2023 **Rating:** 4.0/5.0 stars **Reviewed by:** Chuck M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Western Computer?** From the onset, Western Computer demonstrated a profound understanding of D365 FSCM. Their proven approach ensured the successful implementation within our operations. Their team's expertise was evident in every phase of the implementation process, showcasing their deep knowledge and proficiency in the field. Moreover, the level of dedication and responsiveness exhibited by their team was truly commendable. They were proactive in addressing challenges, swiftly resolving issues, and ensuring minimal disruption while providing significant process improvements. Their effective communication and transparent updates provided us with confidence and clarity at every stage of the project. **What do you dislike about Western Computer?** As with any long term project, personnel changes and assigning new resources was somewhat disruptive. Two key members of the implementation team remained throughout the entire project. The Project Manager, Warehouse Management consultant were replaced in the middle of the project. Although, I would add the replacements were just as good if not better than the original resource. **Recommendations to others considering Western Computer:** Western Computer has proven themselves as an invaluable partner, going above and beyond to ensure our satisfaction. Their commitment to delivering high-quality results within the set timelines was exemplary, meeting all our expectations. I personally recommend Western Computer to any organization seeking a reliable, skilled, and results-driven partner for D365 FSCM implementation. Their professionalism and expertise significantly contributed to the success of our project, and I look forward to continuing our partnership for future endeavors. **What problems is Western Computer solving and how is that benefiting you?** Our company had aquired another company with two separate ERP systems. We were looking for a new ERP system at the time and ended up merging three different ERP systems into one. We were able to standardize and simplify business proceses while unifying our organization. **Official Response from Josie Smith:** > Hi Chuck, We are thrilled to hear about your positive experience with our team and the successful implementation of D365 FSCM. Thank you for recognizing our expertise, dedication, and effective communication throughout the project. ### 13. Great business partner for the little guy. **Rating:** 4.5/5.0 stars **Reviewed by:** Vance N. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Western Computer?** The breadth and depth of institutional knowledge has been a consistently impressive feature. I have not worked with anyone who acted unprofessionally or was in over his head. The subject matter experts know who each other are and can rely on quality help at any time. **What do you dislike about Western Computer?** On a few occasions, low-priority tickets were not followed up on regularly on their side. **Recommendations to others considering Western Computer:** WC is lightyears ahead of the previous value-added host company we used. **What problems is Western Computer solving and how is that benefiting you?** We needed an upgraded ERP system. WC walked us through an analysis process that was so impressive, we accepted their SOW and are now working on the design phase. Transitioning to the next generation of software to support our growth is a big challenge, but we have a great partner in WC. **Official Response from Amanda Sherry:** > Thank you for your feedback on our team's expertise and reliability. We're sorry to hear about the issue with low-priority tickets and will take steps to improve our follow-up process. We appreciate your recommendation and are committed to providing top-notch service to support your business growth. ### 14. Some pain getting things working but customer service is good. **Rating:** 3.5/5.0 stars **Reviewed by:** Patrick B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Western Computer?** The best thing tWC did was to create a Customer Service Agreement with us for a flat monthly fee, so that we didn't need to battle over large billables for fixes we didn't feel were our fault. **What do you dislike about Western Computer?** The biggest downside, in my opinion, is that we believed we were receiving an ERP that was designed specifically for the wine trade, meaning that we wouldn't need to worry about the out of the box functionality and our need for customization would be minimal. The truth is that BC Wine Trade is not intuitive enough and it requires a lot of tinkering to get it dialed in. WC didn't initially deliver what we were promised and it has taken 18 months to fix numerous issues that shouldn't have occurred. We still have a few things to work out but we're feeling like we might finally be at the end of the tunnel of problem solving. **Recommendations to others considering Western Computer:** My advice is to know exactly what you need, and ask a million questions. You will need to be educated and savvy in the ERP, operating software realm, in order to know what you don't know. This is a very expensive upgrade (from Quickbooks for us) and you will get the best results if you dedicate lots of time and resources internally to the design and setup. Do lots of testing before going live. **What problems is Western Computer solving and how is that benefiting you?** There have been numerous glitches, bugs, and breaks caused by updates and improper set up prior to Go-Live. Problems have ranged from basic functionality not working (ie: allocations, and currency conversions) to customizations breaking after Microsoft updates, disappearing tables etc. Western Computer has been very responsive and friendly but not always quick to identify and solve the problems. At times they have appeared just as confused as us about why certain things break. **Official Response from Josie Smith:** > Response: Hi Patrick, Thank you for sharing your experience with us. We are glad to hear that you found our Customer Service Agreement beneficial in managing costs. We apologize for any challenges you faced with the ERP implementation and customization. Your feedback is valuable to us, and we will work on improving our processes to ensure a smoother experience for our customers. We appreciate your advice to others considering Western Computer and will take it into consideration for future enhancements. Please let us know if there are any outstanding issues that need to be addressed, and we will make sure to follow up promptly. Thank you for choosing Western Computer. ### 15. The team assigned to us were very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Jerico R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Western Computer?** Their proactive approach in helping us on our concerns **What do you dislike about Western Computer?** There is nothing to dislike about Western Computer **What problems is Western Computer solving and how is that benefiting you?** Transition of accounting system **Official Response from Josie Smith:** > Hi Jerico, We are pleased to hear that our team's proactive approach has been beneficial to you. Thank you for choosing Western Computer for your accounting system transition. ### 16. An outstanding journey with exceptional service and consistent excellence. **Rating:** 5.0/5.0 stars **Reviewed by:** Ron S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Western Computer?** Western Computer understands our business, shares similar culture, and has a team of knowledgeable and friendly professionals who consistently provide excellent assistance. **What do you dislike about Western Computer?** Like any good company, they get busy and somtimes we have to wait our turn. **Recommendations to others considering Western Computer:** Invest time and effort into a good relationship and it will pay for itself. Learn who your go-to people are and give them a chance. The best relationships take work and care on both sides. **What problems is Western Computer solving and how is that benefiting you?** We use Western Computer for development, implementations, acquisitions, new features, tech support, and training. We benefit by avoiding costly mistakes, faster problem solving, and access to wider knowledge. **Official Response from Amanda Sherry:** > Thank you for your feedback! We appreciate your trust and partnership. ### 17. They have been great to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie T. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Western Computer?** Very accommodating and work around our schedules. **What do you dislike about Western Computer?** I have not had any downsides, maybe our rep who is working closer with them does. **What problems is Western Computer solving and how is that benefiting you?** We are integrating to D365 with Western **Official Response from Amanda Sherry:** > We are glad to hear that you have had a positive experience working with us! Our team strives to be accommodating and flexible to meet our customers' needs. ### 18. Super Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Western Computer?** The support is great and the knowledge base is of the product makes a big difference to get us moved over. **What do you dislike about Western Computer?** Making sure the support is trainned consistantly in case you have to work with different reps. **Recommendations to others considering Western Computer:** I would recommend Western Computer for needs to move from QuickBooks to Business Central. Lisa R. is so patient, supportive and full of knowledge. **What problems is Western Computer solving and how is that benefiting you?** Western Computer is helping us move from one accounting system to another. Our rep, Lisa R. is over the top awesome with support. **Official Response from Amanda Sherry:** > We're pleased to hear that our support and knowledge base made a big difference in your transition to Business Central. Thank you for your recommendation and feedback about the need for consistent training for our support team. ### 19. Conflicting **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Western Computer?** Support representatives know the product well. **What do you dislike about Western Computer?** Failure to get back to the issue or sometimes even to setup a call. **What problems is Western Computer solving and how is that benefiting you?** Business Central in-depth knowledge and troubleshooting issues. **Official Response from Josie Smith:** > Hi there, Thank you for sharing your experience. We are glad to hear that our support representatives have in-depth knowledge of Business Central and can troubleshoot issues for you. We apologize for any inconvenience caused by delays in addressing your issues. Please do not hesitate to reach out if you would like to discuss this further. ### 20. great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Jimmy H. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Western Computer?** Lisa was very helpful and willing to spend several hours per week assisting us in our transition to BC. **What do you dislike about Western Computer?** There are no downsides that I can think of! **Recommendations to others considering Western Computer:** Ask for Lisa, she rocks! **What problems is Western Computer solving and how is that benefiting you?** Helping to transition us from quickbooks to business central. **Official Response from Amanda Sherry:** > We're thrilled to hear that Lisa provided such valuable assistance during your transition to Business Central. We'll be sure to pass along your kind words to her. Thank you for choosing Western Computer! ### 21. Accounting Software Transition **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Western Computer?** Western Computer helped us with multiple user trainings throughout the entire transiition process. It allowed us to start off on a great foot when we began using BC. **What do you dislike about Western Computer?** There isn't anything I can think of that I disliked. **What problems is Western Computer solving and how is that benefiting you?** Western Computer helped us made the transition from Quickbooks to Business Central. **Official Response from Josie Smith:** > We're glad to hear that our team was able to provide valuable training and support throughout your transition to Business Central. Thank you for sharing your positive experience! ### 22. Cecillo Gespasin Help **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Western Computer?** I like the kindness, resposivness, knowledge **What do you dislike about Western Computer?** There is nothing that I would dislike about it. **What problems is Western Computer solving and how is that benefiting you?** Cecillo was helping with implementations of Business Cental. He guided me through all the processing questions, gave lots of useful tips and with unwavering patience and kindness, He is very knowlegdebale, knows the product inside and out and was able to help with 100% of my issues/questions. He is very responsive, mostly available within minutes after sending the inquiry. **Official Response from Amanda Sherry:** > Thank you for sharing your experience with Cecillo! We are glad to hear that he was able to guide you through the implementation process and provide useful tips. ### 23. New ERP **Rating:** 3.0/5.0 stars **Reviewed by:** Tony H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Western Computer?** Depth of technical resources available to assist and good account management. **What do you dislike about Western Computer?** Project management is lacking, they need to have better PM's **Recommendations to others considering Western Computer:** Use Western for technical assistance but have your own PM to run the project **What problems is Western Computer solving and how is that benefiting you?** Western is helping my company migrate GP and on premise CRM to F&O and CE **Official Response from Josie Smith:** > Hi Tony, Thank you for sharing your experience. We value your feedback and will use it to improve our project management processes. We are committed to providing the best possible service to our customers. ### 24. Reps are very knowledgable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Western Computer?** Always willing to help. Knowledgable in the software we are learning. **What do you dislike about Western Computer?** Avaliability. They are super helpful, but sometimes we need more time and they arent always avaliable. **Recommendations to others considering Western Computer:** Get as much time as possible to work with them. They are very helpful. **What problems is Western Computer solving and how is that benefiting you?** They are helping us transition to Business Central. It is a new software that we are not as knowledgeble on and they are walking us through how to use on a monthly basis. **Official Response from Amanda Sherry:** > We are glad to hear that you find our reps knowledgeable and helpful. We apologize for any availability issues you have experienced and will work to improve in that area. Thank you for the recommendation to others considering Western Computer, and we are pleased to hear that we are benefiting you by helping with the transition to Business Central. ### 25. Western Computers Customer Review **Rating:** 4.0/5.0 stars **Reviewed by:** Liam T. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Western Computer?** Western is a great resource for professional services. We use them when there are issues we cannot resolve and are mostly confident that we will get a reasonable solution. **What do you dislike about Western Computer?** The turnaround times are sometimes longer due to their workload. **Recommendations to others considering Western Computer:** Western Computer is competent in their service delivery and everytime i use them, i get the needed solution or a workaround. The person I work with within Western is also not shy about explaining his solutions/workarounds and will also give us the ability to perform them without Western's assistance for reoccuring issues. **What problems is Western Computer solving and how is that benefiting you?** Our main ERP is on the older side and Western Computer has been instrumental in helping us with break fixes and development work to ensure the ERP continues to function properly. **Official Response from Amanda Sherry:** > We're glad to hear that you find our professional services to be a great resource and that you have confidence in our ability to provide reasonable solutions. ### 26. Deployment of MS Dynamics in our Organization **Rating:** 4.0/5.0 stars **Reviewed by:** Gene S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Western Computer?** Their teams was very knowledgable and we were able to deploy the sytems with mimimal issues **What do you dislike about Western Computer?** I had no issues with Western Staff all were very skilled and easy to get along with **What problems is Western Computer solving and how is that benefiting you?** Western help to setup and deploy MS Dynamics for Pason Systems **Official Response from Josie Smith:** > Hi Gene, We are glad to hear that our team was knowledgeable and able to assist with the deployment of MS Dynamics with minimal issues. Thank you for sharing your positive experience! ### 27. Great consulting partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Western Computer?** The consultant I have worked with understands our needs and requests for our system upgrade and is helping us build add ons that will make our day to day processes easier. He walks us through different scenarios and helps us find a solution that will work for uniquely for us. **What do you dislike about Western Computer?** It seems that we had some issues with turnover on the consultant side when we first started with our project. **What problems is Western Computer solving and how is that benefiting you?** Western is a vital part of our ERP system upgrade. Our current system is outdated and creating challenges that Western is helping us overcome. **Official Response from Amanda Sherry:** > Thank you for sharing your positive experience with our consultant. We are committed to providing tailored solutions to meet your unique needs and are pleased to hear that we have been able to make your day-to-day processes easier. We apologize for any turnover issues and assure you that we are continuously working to improve our service delivery. ### 28. True Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan H. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Western Computer?** Western Computer is a true partner in our software implementation. They have immense knowledge and manage our project with professionalism. They are very responsive and always solutions oriented. Western Computer took the time to understand our business and made sure we could reach our goals together. **What do you dislike about Western Computer?** I have yet to encounter any downsides from working with Western Computer. **Recommendations to others considering Western Computer:** Set up a call with Western and talk about what a successful project would look like to you. They will be honest about what it will take to make that a reality and they have the expertise to follow through. **What problems is Western Computer solving and how is that benefiting you?** Western Computer is our Microsoft Dynamics 365 Partner who is helping us with our transition from QuickBooks to Business Central. **Official Response from Amanda Sherry:** > Thank you for sharing your positive experience with Western Computer! We are thrilled to hear that our team was able to deliver as promised and provide a sense of ownership and partnership throughout the project. We appreciate your feedback and look forward to continuing to support your business needs. ### 29. Total solution for business software **Rating:** 4.5/5.0 stars **Reviewed by:** Justin L. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Western Computer?** People are very nice and quick to respond. They have experience developers and solution managers and close relationship with their customers. **What do you dislike about Western Computer?** Nothing particular. I would not have any yet to my mind. **Recommendations to others considering Western Computer:** I would recommend Western because they have been doing Nav/D365/AX business for a long time. They has been established one the best solution provider in US and they can certainly help you whichever you want the system to be. **What problems is Western Computer solving and how is that benefiting you?** They have the people wtih skill set and they are quick to provide the solution whenever you need. For example, I had an issue with SQL server and they prompt to provide the person wtih solution. **Official Response from Amanda Sherry:** > Thank you for your kind words! We strive to provide excellent service and support to all of our customers. ### 30. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Western Computer?** Cecilio - he is top notch and the most people. **What do you dislike about Western Computer?** Can't think of anything. Experience has been great. **What problems is Western Computer solving and how is that benefiting you?** We recently migrated to Business Central and the team at Western Computer has been top-notch. Very responsive, helpful, and able to meet all of our needs. Cecilio is great and has been my go-to for all questions. **Official Response from Amanda Sherry:** > We're thrilled to hear that you had a great experience with Cecilio and our team at Western Computer! We strive to provide top-notch service and support for all our customers, and we're glad to hear that we were able to meet all your needs during the migration to Business Central. ### 31. Business Central implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Western Computer?** Most of the implementation were super helpful and caring. They wanted us to be successful **What do you dislike about Western Computer?** Some of the team were not super helpful maybe they were just less experienced **Recommendations to others considering Western Computer:** Work with Alan or Lisa **What problems is Western Computer solving and how is that benefiting you?** Moving from quickbooks to business central **Official Response from Amanda Sherry:** > Thank you for your feedback. We are pleased that the majority of our team provided helpful and caring support. We apologize for any less helpful experiences and will work to improve our service across the board. ### 32. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Western Computer?** Western Computer was always fast to address our concerns and help us fix any issues we had. **What do you dislike about Western Computer?** The only downside would be that some of the changes had to get approvals before being made. **What problems is Western Computer solving and how is that benefiting you?** Western Computer has helped us do some customized reporting that is essential to our business. **Official Response from Amanda Sherry:** > We're glad to hear that you had a great experience with our fast and helpful support. We understand the need for approvals for certain changes and are constantly working to streamline our processes. ### 33. Steve Walker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Western Computer?** Steve is very helpful, and always calming when we are freaking out about a mistske! **What do you dislike about Western Computer?** Nothing, they are great, highly recommend **Recommendations to others considering Western Computer:** Ask for steve **What problems is Western Computer solving and how is that benefiting you?** Helping us with business central **Official Response from Amanda Sherry:** > Thank you for your positive feedback about Steve! We're glad to hear that he has been helpful and calming during your interactions with us. ### 34. Western Computer did an exceptional Job with Discovery Cube's CRM Deployment. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Western Computer?** Eager to help , reliable and always a great partner **What do you dislike about Western Computer?** We have nothing that we disliked about working with Western Computer **Recommendations to others considering Western Computer:** If you are looking for a CRM partner that will take the time to learn your processes and develop a great solution, then go to Western Computers **What problems is Western Computer solving and how is that benefiting you?** At Discovery Cube we wanted to deploy Dynamics CRM for several years but could not find a partner that understood nonprofits or took the time to understand the way we work and what we needed in a system. Western took the time to learn us and developed a great tool for us. Elsa was our developer and she was amazing. **Official Response from Amanda Sherry:** > Thank you for your kind words! We are glad to hear that you had a great experience with our team. We always aim to be a reliable and supportive partner for our clients. ### 35. Easy to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Eddy N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Western Computer?** Western Computer is a phone call or email away. **What do you dislike about Western Computer?** At this moment, I don't have any matters to disclaim **What problems is Western Computer solving and how is that benefiting you?** Integration with both our payroll and POS system. Every instance we incorporate into our framework they are available to setup everything for us. **Official Response from Josie Smith:** > Hi Eddy, We're glad to hear that you find us easy to work with! Our team is always ready to assist you with any questions or concerns you may have. ### 36. Western Computer Review **Rating:** 4.5/5.0 stars **Reviewed by:** Alesia S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Western Computer?** Skilled support and efficient problem-solving. **What do you dislike about Western Computer?** complexity and potential additional costs. **Recommendations to others considering Western Computer:** Take into account the support plans available prior to making a decision. **What problems is Western Computer solving and how is that benefiting you?** Response time and complexityAddresses technical issues, maintains service availability, enhances security and compliance, optimizes resource utilization, and offers knowledge transfer and training. **Official Response from Amanda Sherry:** > We're happy to hear that you appreciate our skilled support and efficient problem-solving. Thank you for the recommendation to consider support plans before making a decision. ### 37. Exceptional Service **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Western Computer?** Their dedication to comprehending existing challenges and adeptness in resolving issues **What do you dislike about Western Computer?** There is no dislikes to report at the moment **Recommendations to others considering Western Computer:** I strongly recommend them **What problems is Western Computer solving and how is that benefiting you?** Western Computer expertise enabled us to swiftly implement new processes for immediate efficiency enhancements **Official Response from Amanda Sherry:** > Thank you for your positive feedback! We are thrilled to hear that our dedication and adeptness in resolving issues has made a difference for you. We appreciate your recommendation and look forward to continuing to support your business. ### 38. Western Computer is great at making sure that the software we use gives us the results we expect. **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel M. | Senior Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Western Computer?** They communicate well and have a great understanding of software to make sure that whenever we need to make changes we have all of the information needed to pick the right solution and implement it. **What do you dislike about Western Computer?** As with any integration company, you do put your fate in their hands a bit and sometimes don't have direct control to make changes as quickly as you might like. **What problems is Western Computer solving and how is that benefiting you?** Western Computer helps us adapt our unique, complex business processes into the software we use so that we can operate as smoothly as possible. **Official Response from Amanda Sherry:** > We appreciate your positive feedback on our communication and understanding of software. We strive to provide the best solutions and implementation support. ### 39. Western Computer Review **Rating:** 4.5/5.0 stars **Reviewed by:** Geary P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Western Computer?** Ability to Perfectly partner with businesses, as a technology provider. They go beyond developing softawre. **What do you dislike about Western Computer?** Unable to identify any issues yet, but still uncertain. **What problems is Western Computer solving and how is that benefiting you?** custom sales enablement solution for our business operations **Official Response from Amanda Sherry:** > We appreciate your feedback and are glad to hear that our custom sales enablement solution has been beneficial for your business operations. ### 40. An experienced organization with unique expertise for the Wine Trade **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony S. | Senior Existing Sales Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Western Computer?** A staff of professionals that take the time to understand the unique needs of an organization in order to recommend appropriate solution(s) **What do you dislike about Western Computer?** I haven't found anything to dislike. Nothing I can note. **Recommendations to others considering Western Computer:** I think you should take the time to include Western as you review your options to find a solution for your unique needs. **What problems is Western Computer solving and how is that benefiting you?** Western Computers solution 365 WineTrade enhances an organization's in the wine industry manage inventory and associated costs. **Official Response from Josie Smith:** > Hi Anthony, Thank you for your kind words! We are delighted to have been able to provide solutions that enhance your organization's operations in the wine industry. ### 41. Experience with Western Computer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Western Computer?** Very responsive, knowledgable consultants. Our experience has been predominantly with Arush Kuthiala. He has helped on numerous occasions with working through set up issues and training. He has been there in the late hours and even on weekends during special situations. We would not be where we are today without him. **What do you dislike about Western Computer?** There is nothing to report at this time. **Recommendations to others considering Western Computer:** kgsdfgsdfgdfsgsfdg **What problems is Western Computer solving and how is that benefiting you?** Implementation of AX 2012 **Official Response from Amanda Sherry:** > Thank you for sharing your positive experience with our consultant, Arush Kuthiala. We are pleased to hear that he has provided valuable support. We are grateful for your feedback and look forward to continuing to assist you. ### 42. Solid and deep experience across technologies, business solutions and industries **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Western Computer?** Easy to work with, quick to respond, very well prepared. **What do you dislike about Western Computer?** No dislikes so far, even time zone wasn't an issue **Recommendations to others considering Western Computer:** I definately recommend working with Western Computer and you will see that benefit right away in the discovery / intro session you have with them, they come prepared, ask the right questions, and give you answers to questions you didn't even know you had. **What problems is Western Computer solving and how is that benefiting you?** Western Computer is solving the problem of understanding the logistics and simplying the complexities of choosing the right ERP solution (or migrating from legacy). Their experience provides relevant understanding and contextual advice to align the right ERP solution to a business objective(s). **Official Response from Amanda Sherry:** > Thank you for your feedback! We strive to be easy to work with and well-prepared to provide the best service possible. ### 43. Western Computer provides Impressive support **Rating:** 4.5/5.0 stars **Reviewed by:** Chanda C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Western Computer?** Prompt assistance, personalized consultations, extensive expertise **What do you dislike about Western Computer?** None dislike for Western Computer. Good support always **What problems is Western Computer solving and how is that benefiting you?** Improving our utilization of Microsoft Dynamics **Official Response from Amanda Sherry:** > Thank you for your review! We are delighted to hear that you have no dislikes surrounding our partnership. We strive to always provide excellent service. ### 44. awsome experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Western Computer?** experienced and cooperative staff in all aspects **What do you dislike about Western Computer?** nothing significant to be mentioned here **Recommendations to others considering Western Computer:** BC Implementation was completed well before time. **What problems is Western Computer solving and how is that benefiting you?** BC Implementation **Official Response from Amanda Sherry:** > We are thrilled to hear about your positive experience with our experienced and cooperative staff. Thank you for choosing Western Computer for your BC Implementation. ### 45. Western Computer Review **Rating:** 3.5/5.0 stars **Reviewed by:** Olivia L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Western Computer?** I enjoyed the avalibility of the representitive help. As well as the having them onsite. **What do you dislike about Western Computer?** Western Computer did a great job meeting company needs. **What problems is Western Computer solving and how is that benefiting you?** They help build and implement our CRM by providing video call and imperson training **Official Response from Amanda Sherry:** > Thank you for your review and feedback. If there is something we can do to improve our overall rating, please do not hesitate to let us know. We strive to meet your every need. ### 46. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Western Computer?** Prompt assistance, personalized consultations, profound expertise **What do you dislike about Western Computer?** The people are amazing to work with, No dislike **Recommendations to others considering Western Computer:** They possess the expertise to assist your business in a professional and efficient manner. **What problems is Western Computer solving and how is that benefiting you?** Enhancing our use of Microsoft Dynamics GP **Official Response from Amanda Sherry:** > Thank you for your feedback! We are glad to hear that you found our team amazing to work with. We appreciate your recommendation to others considering Western Computer. ### 47. Thorough and comprehensive instructions and process setup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Western Computer?** John was a fantastic coach. I highly recomend the on-site training **What do you dislike about Western Computer?** It's not inexpensive, but you get what you pay for. **Recommendations to others considering Western Computer:** Getting a CRM implemented correctly is of the utmost importance to future viability. They were instrumental in helping us to achieve a multi-leveled adoption and implementation process that was manageable for everyone. **What problems is Western Computer solving and how is that benefiting you?** WC helped us to transition from SalesForce CRM to MS Dynamics **Official Response from Amanda Sherry:** > We are pleased to have been instrumental in helping you achieve a successful transition from SalesForce CRM to MS Dynamics. Thank you for choosing Western Computer! ### 48. Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Western Computer?** Good comunication, training was thoughtful and helpful. **What do you dislike about Western Computer?** Sometimes the training seemed to not be directly tailored to our needs. **Recommendations to others considering Western Computer:** I would recommend using WC for BC implementation. **What problems is Western Computer solving and how is that benefiting you?** Successfully helped implement the Business Central Platform for our office. **Official Response from Amanda Sherry:** > We are pleased to hear that you found our support to be great and that our training was helpful. We understand your feedback about tailoring the training to your specific needs and will strive to improve in that area. Thank you for recommending us for Business Central implementations. ### 49. V&P Scientific moved from Goldmine and Quickbooks to CE and BC **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Western Computer?** Organized, thoughtful, ready to solve my problems **What do you dislike about Western Computer?** Nothing, they were great. The only criticism I have is that after-launch support is expensive. **Recommendations to others considering Western Computer:** You are in good hands if you choose Western Computer. **What problems is Western Computer solving and how is that benefiting you?** Creating transparency, flexibility and efficiencies in our CRM and ERP **Official Response from Amanda Sherry:** > We are pleased to have been instrumental in helping you achieve a successful transition from SalesForce CRM to MS Dynamics. Thank you for choosing Western Computer! ### 50. Western Computers have been our provider since 2013. It was a pleasant experience working with them. **Rating:** 4.5/5.0 stars **Reviewed by:** Mona S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Western Computer?** They have very competent people in all areas of D365 **What do you dislike about Western Computer?** When they have turn over personnel that could be challanging **Recommendations to others considering Western Computer:** Ask for Anthony D'Onofrio as Project Manager :-) **What problems is Western Computer solving and how is that benefiting you?** We had many improvements implemented by Western Computers over the years: Production, Finance **Official Response from Amanda Sherry:** > Thank you for your positive feedback! We are glad to hear that you have had a pleasant experience working with us and that our competent team has been able to implement improvements in areas such as Production and Finance for your business. - [View Western Computer pricing details and edition comparison](https://www.g2.com/products/western-computer/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+13%3A07%3A57+-0500&secure%5Bsession_id%5D=fdb54530-4d40-407d-8ada-94b328e672ae&secure%5Btoken%5D=85f4a40135a35c3b5f7f2e9c52bf9418a4e58649fb79ff66d33193dcd1785833&format=llm_user) ## Western Computer Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Western Computer Alternatives - [Alta Vista Technology](https://www.g2.com/products/alta-vista-technology/reviews) - 4.9/5.0 (130 reviews) - [SHI](https://www.g2.com/products/shi/reviews) - 4.7/5.0 (116 reviews) - [Accenture](https://www.g2.com/products/accenture/reviews) - 4.2/5.0 (107 reviews)