Recommendations to others considering VideoScribe:
Consider a company that understands the customer better and doesn't charge when services are not rendered, and after multiple years. Review collected by and hosted on G2.com.
What problems is VideoScribe solving and how is that benefiting you?
Overall, it's a good software. However, I signed up for one specific project 3 years ago. I thought I canceled last year. They billed me again this year, I called right away and even with NO USE in over 2 years they still charged me the full year subscription this year. Customer Service wouldn't help at all, wouldn't consider prorating the 30 days I had access. Nothing. Just watch out, if you subscribe!! Customer Service is NOT understanding. Based on this experience, I would NOT recommend a company that has no flexibility to help a customer out when their service and product was NEVER used. Review collected by and hosted on G2.com.