The out-of-the-box analytics is great. It’s a no-brainer to check, with tons of useful insights. I use it to identify my power users, and when I see heavy in-app usage, I reach out and speak with them directly. Review collected by and hosted on G2.com.

I find some in-app building flows a bit confusing - they are very useful but I think Userpilot could use Userpilot a bit to explain the workflows/features 😅 Review collected by and hosted on G2.com.

Userpilot has made it possible to make our product data accessible and insightful in an easier way. Previously, we could retrieve data, but it was difficult to make it usable and actionable. Now, with the link to HubSpot, we can help and guide our users at the right moment within our product. The product analytics, but also the engagement aspect, make it a very useful tool for a SaaS product. Review collected by and hosted on G2.com.

It takes a bit of figuring out how to use the product analytics, but that is also due to our own event naming. Review collected by and hosted on G2.com.

I love that Userpilot has all the tools for me to engage, educate, and build adoption for features that will make a difference in our end users' lives and business. I also love the new Claude plugin, which has helped with event tagging. Review collected by and hosted on G2.com.

Event tagging can be tedious, I see a future where that is easier. The initial setup is not the easiest but well worth it. Review collected by and hosted on G2.com.

What I like best about Userpilot is how much control and flexibility it gives me to engage customers directly inside the product, without needing engineering support.

I can launch NPS surveys, feature announcements, onboarding flows, and targeted messages quickly and tailor them to very specific user segments. The platform is incredibly robust—there are multiple ways to reach users, test messaging, and drive adoption—yet it’s still accessible for non-technical teams.

Most importantly, Userpilot lets me meet customers where they already are. Instead of relying solely on email or one-off outreach, I can communicate contextually, reinforce value at the right moment, and gather real-time feedback that actually informs our strategy. Review collected by and hosted on G2.com.

Not as many opportunities for the mobile-first facing applications. Review collected by and hosted on G2.com.

I really like Userpilot because it's a user-friendly platform and quite intuitive. I can create my own dashboards and find any information I need regarding platform adoption. This functionality helps me on a daily basis as I can check the dashboards I’ve saved and created before meetings with clients. Additionally, it allows me to stop taking blind decisions. I now have data and analytics to back me up in understanding user utilization. Userpilot offers more user analytics, making it easier for me to navigate the platform. The initial setup was very easy and nothing was complicated. Review collected by and hosted on G2.com.

I'm happy with the platform, nothing to complain about. It's bringing information I didn't have access before. Review collected by and hosted on G2.com.

I like that Userpilot is an easy-to-implement tool and that it can integrate with many tools like CRMs. It helps me receive direct feedback from users, which is sometimes difficult to obtain. The tool is constantly updated, they are always looking for ways to improve the platform, which means there are always new things. The communication tools are phenomenal and the team that has accompanied us has been fantastic, always available to help us resolve doubts, questions, and problems, as well as receive feedback. The documentation is also very useful, unlocking many processes when I need it. Review collected by and hosted on G2.com.

There are times when we have had problems with the data, such as it not reading certain events, or we have no way to obtain the data in CSV because when it is downloaded it does not arrive in the email. Review collected by and hosted on G2.com.

I like the Userpilot web interface because it is very intuitive in all the functionalities it offers. I also appreciate the excellent customer service and how the pay-per-user model allows me to calculate costs much more easily. Additionally, it allows me to act quickly without having to go through the backend team, facilitating the management of growth and product tracking independently. Review collected by and hosted on G2.com.

Having greater customization or options in the dashboards and in the way I can model the data, since everything is so abstracted, if what I need is not within the flow designed by your team, it becomes complex to achieve it. It would be useful to have many more visuals available and an SQL console that allows me to model the data in a better way or something similar to Power BI's DAX. Review collected by and hosted on G2.com.

We currently use Userpilot for mainly in-app messaging (tooltips, modals, etc) in-app surveys and NPS. The UI is very easy to use, so that also eliminates the need for development to step in. Last, the insights portion is nice and very intuitive. Review collected by and hosted on G2.com.

There's a decent learning curve with this where it's not necessarily with other products like this, so ease of use could be better. Some of the workflows previews can also show differently when live, so that can be a bit frustrating. However, connecting with the CSM is usually easy. Review collected by and hosted on G2.com.

There are many great insights that are available to us about our platform users and product adoption. It helps educate our future strategies and provides more context to the data we are already seeing. Review collected by and hosted on G2.com.

We do wish there were more mobile capabilities, but the team has expressed that they are working on expanding these in the future. Review collected by and hosted on G2.com.

I like Userpilot for its ease of use and the excellent customer support and success team, who genuinely want to help solve my problems. The platform offers a good level of features and seems to be growing rapidly without adding extra cost. I also get significant value from our customer success manager and their live chat team, who help us do things we couldn't manage before. Being time-poor, knowing that help is just a minute away and that they'll do all they can to unblock me is invaluable. Review collected by and hosted on G2.com.

The analytics report creation is really confusing for me. Maybe it mirrors other tools I'm not used to, but I find it quite confusing figuring out what I should select for each option. It feels like a busy page where all the things I need to edit are very small or non-prominent. Review collected by and hosted on G2.com.