The restaurant managers and floor staff are familiar using it. There are no problems so far, everything is ok. We hardly think about it, it is seamlessly integrated with Google My Business and customers are actively using it. Review collected by and hosted on G2.com.

There are many other features in the UMAI interface that we haven't explored. So far we are just using the reservation system. I need to log in and log out if I'm checking different restaurants. Review collected by and hosted on G2.com.

The support team, they're incredibly responsive and efficient whenever I reach out with any questions or issues. Review collected by and hosted on G2.com.

Guest profiles. It would be great if there's a blacklist option for guest who do not show up after making a booking. Review collected by and hosted on G2.com.

I appreciate UMAI's reservation system and loyalty program because they help build relationships with customers by offering exclusive deals and streamline our operations by auto-assigning tables and preventing overbooking. The seamless UI is a big plus, as it's easy for our floor operation staff to navigate and understand. It doesn't complicate the operation flow and manages table assignments simply, allowing staff to focus on service. Switching to UMAI from Wannascan was a good move since UMAI offers both a reservation system and loyalty programs, which was essential as our restaurant started to grow. Review collected by and hosted on G2.com.

There's a feature I would really like UMAI to look into developing, which is the queueing system. It would be beneficial to offer more features to tackle complicated situations that arise from the unique concept of our restaurant. The queueing system would allow us to manage the crowd better, as our diners are usually cramped in front of our deli counters, affecting the operation flow. It would be great if every table is assigned a unique QR code where arrived guests can scan to pop into the queue to be served at the chiller display while seated and waiting. Review collected by and hosted on G2.com.

UMAI has made managing reservations for our restaurant incredibly smooth and organized. The platform is very intuitive, easy for our team to use, and it helps us keep track of bookings without confusion or double reservations. We especially like how it improves the overall customer experience, guests can reserve easily while we can manage tables, timing, and special requests efficiently. Review collected by and hosted on G2.com.

So far, there isn’t anything significant we dislike. If anything, we are excited to see how UMAI continues to add more features for restaurants as it grows. Review collected by and hosted on G2.com.

I appreciate that UMAI allows customers to make reservations 24/7, even during midnight after the restaurant's operations. This means customers don't have to wait for someone to reply to confirm their booking, making the reservation experience smoother. Review collected by and hosted on G2.com.

It's quite a long time to set up, so I'm not very clear with the memory from a few years ago. Also, it's easier for us to know about the new features. Review collected by and hosted on G2.com.

What I like about UMAI is its all-in-one system that combines reservations, table management, and guest CRM into one platform. It helps us streamline core restaurant operations by simplifying reservations, waitlists, guest info, and table management, so we're not juggling manual books or systems. The automated reminders reduce no-shows, capturing guest preferences helps personalize service and improve customer loyalty, which ultimately saves time, reduces manual errors, and makes daily restaurant operations much more efficient. Review collected by and hosted on G2.com.

While UMAI works very well as an all-in-one system, there's always room for improvement. Deeper analytics and more customizable reports could help with more detailed decision-making. Smoother integration with certain POS systems and faster performance during peak hours would also make daily operations even more seamless. Review collected by and hosted on G2.com.

UMAI gives me full control of all reservations in one system. It’s easy to use, quick to set up, and flexible enough to match how our restaurant operates. Features like the tag system, table automation, timeline view, and guest database keep everything clear at a glance and make it simple to stay organised. Overall, it saves time, reduces human error, and helps the team handle busy services more smoothly. The 24/7 support is also a major advantage—there’s always someone available to assist whenever we need help. Review collected by and hosted on G2.com.

We occasionally experience glitches and periods of system downtime. We also still have to manually record deposits and deduct them from the final bill, since the deposit information isn’t integrated with our POS system. That said, when issues do come up, they’re usually resolved quickly with help from the support team. Review collected by and hosted on G2.com.

I find UMAI easy for us to manage reservations since there's no need to manually contact customers because UMAI already has that covered. I appreciate being able to save the customer database for future events, as it allows us to invite them when relevant, leading to higher attendance. This feature helps make our work easier. Also, while the initial setup was a bit challenging, I had great support from Rachel and UMAI support, which was really helpful. Review collected by and hosted on G2.com.

All good Review collected by and hosted on G2.com.

Fantastic platform for restaurant management! UMAI is user-friendly, and the 24/7 support team is always responsive. It has helped us automate our bookings and focus more on delivering a great dining experience. Review collected by and hosted on G2.com.

Nothing that i dislike about UMAI. Just looking forward in new upcoming features. Review collected by and hosted on G2.com.

I use UMAI for restaurant reservations and find it incredibly valuable. I like the automated reminders and confirmations for deposits, which really streamline operations. It helps me access the guest database effortlessly. I appreciate that UMAI is an all-in-one platform, making it very efficient for my needs. Everything works well together, and I've found that although the initial setup was a bit hard for a first-timer, everything is good now. Review collected by and hosted on G2.com.

For first timers, the initial setup of UMAI was a bit hard, but now it's all good. Review collected by and hosted on G2.com.