uContact Reviews (27)

Reviews

uContact Reviews (27)

4.6
27 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and intuitive interface, which simplifies communication management across various channels. The platform's stability and quick support are also frequently highlighted, making it a reliable choice for contact centers. However, some users note occasional server slowdowns that can impact performance.

Pros & Cons

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Verified User in Financial Services
EF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
More Options
"Highly Configurable Platform with a Great Support Team"
4/5
What do you like best about uContact?

It’s highly configurable, and the support team has been great to work with. Review collected by and hosted on G2.com.

What do you dislike about uContact?

At times, the broad range of configuration options can be challenging to navigate. Review collected by and hosted on G2.com.

JM
JOSE M.
S
Mid-Market (51-1000 emp.)
More Options
"Allows downloading management reports"
5/5
What do you like best about uContact?

that we can control the different jobs in a very easy way Review collected by and hosted on G2.com.

What do you dislike about uContact?

some reports are downloaded in Excel format which is difficult to tabulate for creating pivot tables Review collected by and hosted on G2.com.

Carolina P.
CP
Carolina P.
Ventas telefonicas
Mid-Market (51-1000 emp.)
More Options
"It is a very comprehensive work tool."
4/5
What do you like best about uContact?

It is not a complex tool to handle and learn from the very beginning. Review collected by and hosted on G2.com.

What do you dislike about uContact?

I don't have anything in particular that I dislike about the tool. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Verified User in Education Management
Enterprise (> 1000 emp.)
More Options
"very good service and the platform is very stable"
4.5/5
What do you like best about uContact?

the use of the platform is very user-friendly Review collected by and hosted on G2.com.

What do you dislike about uContact?

that there is no administration via CLI.. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
More Options
"A very comprehensive platform"
5/5
What do you like best about uContact?

the ease of the tool and the quick support it has Review collected by and hosted on G2.com.

What do you dislike about uContact?

very small details to improve but nothing that affects the excellent functionality Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
More Options
"Comprehensive and functional system"
5/5
What do you like best about uContact?

Easy understanding for the user and supervision of agents Review collected by and hosted on G2.com.

What do you dislike about uContact?

Slowness in searches for data from several days Review collected by and hosted on G2.com.

Carlos Antonio I.
CI
Carlos Antonio I.
IT Manager
Small-Business (50 or fewer emp.)
More Options
"excellent omnichannel tool"
5/5
What do you like best about uContact?

How intuitive it is, the autonomy it provides to the administrator user as well as the independence to carry out strategies, whether dialing or management. A very collaborative tool that allows for online tracking. Review collected by and hosted on G2.com.

What do you dislike about uContact?

It is a very comprehensive tool for the current needs of the Contact Center sector in Peru. At the moment, I don't find any aspect of the tool that I dislike. Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact
Editedit

Thank you Carlos Antonio for all the nice comments and for sharing your experience with uContact. We're glad to have been of help during these difficult times, and hope to continue working together for a long time :)

MS
Mathias S.
Mid-Market (51-1000 emp.)
More Options
"Many, for the fast response, for the stability of the platform."
4.5/5
What do you like best about uContact?

As a platform the feedback with the user friendly and very intuitive. From the company the great support you can have with them to grow or improve always willing to help. Review collected by and hosted on G2.com.

What do you dislike about uContact?

We do not have a subject that we dislike or do not like, the relationship is always effective Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact
Editedit

Hi, Matias! Thank you so much for your nice comments about us and our platform :) We put a lot of work into making sure our customers have a friendly and beneficial experience with uContact, so it's nice to know you're truly satisfied with it!

Mary F.
MF
Mary F.
Small-Business (50 or fewer emp.)
More Options
"Ucontact Review"
3.5/5
What do you like best about uContact?

The statistics, that has reports and that records the calls Review collected by and hosted on G2.com.

What do you dislike about uContact?

That they do not have a reporting manual and that abandoned calls if an agent has already answered it, continue to appear in the report. Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact
Editedit

Hi, Mary! Thank you very much for your comments about uContact! We'll take into account what you've shared and use it to continue perfecting our platform :)

LR
Lucia R.
Mid-Market (51-1000 emp.)
More Options
"it is innovative and easy to use"
4.5/5
What do you like best about uContact?

I like that you can call with just one click and the different avatars that can be created. Review collected by and hosted on G2.com.

What do you dislike about uContact?

I don't understand some of the notifications Review collected by and hosted on G2.com.

Response from Lucia Castiglioni of uContact
Editedit

Hi, Lucía! Thank you very much for your comments about uContact, we're glad to know you find it useful and that it has helped you make work a little bit easier :)