# Typewise Reviews **Vendor:** Typewise **Category:** [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant) **Average Rating:** 4.4/5.0 **Total Reviews:** 29 ## About Typewise Typewise is an enterprise-grade AI Agent Platform that transforms customer experience (CX) by autonomously resolving entire customer support cases end-to-end. Fortune 500 brands use Typewise to cut effort by more than 50% while boosting CSAT and NPS. It reads from and writes into CRM, ERP, and other systems, and hands off to humans where they can add the most value. No flow builder required. Plug-and-play connectors deliver ROI in under 30 days, while a company-specific AI language model keeps every reply on-brand. ## Typewise Pros & Cons **What users like:** - Users commend Typewise for its **high accuracy** , significantly improving typing speed and reducing errors in communication. (6 reviews) - Users find Typewise to provide significant **time-saving** efficiencies, enhancing their workflow and customer service performance. (5 reviews) - Users value the **excellent customer support** from Typewise, enhancing the integration and effectiveness of their tool. (4 reviews) - Users find Typewise to be **extremely user-friendly** , significantly improving typing speed and error reduction for support agents. (4 reviews) - Users highlight the **enhanced efficiency** of Typewise, enabling faster customer service through smart text predictions and integrations. (4 reviews) - Users find Typewise's **smart text predictions and customizable snippets** significantly enhance writing efficiency and accuracy. (4 reviews) - Integrations (3 reviews) - Users find Typewise **enhances typing speed and reduces errors** , making daily tasks easier and more efficient. (3 reviews) - Automation (2 reviews) - Customization (2 reviews) **What users dislike:** - Users face **integration issues** with Typewise, limiting compatibility with systems like Zendesk and external CRMs. (3 reviews) - Users notice **inaccuracy in grammar and writing corrections** , necessitating manual proofreading to ensure quality in responses. (1 reviews) - Users feel the **learning curve is challenging** as Typewise lacks integration with outside CRMs for better data usage. (1 reviews) - Users find the **reporting capabilities lacking** , making it challenging to analyze data and address issues effectively. (1 reviews) - Users find the **limited reporting options** of Typewise challenging for identifying issues and optimizing team performance. (1 reviews) - Poor Writing Quality (1 reviews) - Usability Issues (1 reviews) - Workflow Disruption (1 reviews) ## Typewise Reviews ### 1. Test Typwise in the Liebherr LIOS Ticket System **Rating:** 3.0/5.0 stars **Reviewed by:** Tobias F. | Technical Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Typewise?** I personally really enjoyed the translating/optimizing. **What do you dislike about Typewise?** I have used the automatic suggestion of individual words very little, as I am usually just as fast at typing the words myself or pressing the TAB key. **What problems is Typewise solving and how is that benefiting you?** None ### 2. Typewise features provide easy efficiency improvements to AHT **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Typewise?** Features such as text prediction, spelling and checks grammar allowed agents to perform more efficiently and with better quality. The biggest value of Typewise was the ability to learn the most commonly used terms and phrases in our project. Therefore allowing it to provide relatable text predictions for our agents. The ability to integrate itself about any browser tool makes it highly adaptable to any project using cloud based platforms. **What do you dislike about Typewise?** Typewise efficiency calculation is based on estimates, it would be really more valuable to investigate ways of calculating actually gained time. **What problems is Typewise solving and how is that benefiting you?** Typewise has improved text communication quality which benefits are project as we used several non-voice channels. ### 3. Overall a helpful tool. Some utilize it more than others **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Typewise?** Snippets are great. Summarize feature saves a ton of time as well. Typewise team I've been working with has been great **What do you dislike about Typewise?** Wish it could learn more of our data. Also be able to use outside CRM. **What problems is Typewise solving and how is that benefiting you?** Helps us be more efficient while ensuring quality. ### 4. Overall, very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Typewise?** Simply - the results check out. My organization set an ambitious efficiency target to achieve with communication assistant and selected Typewise to deliver the tool - AI model trained on data we've shared works considerably better (higher accuracy) when compared to another supplier where similar data was used to train the AI model - it does what it's supposed to do; - they're solution oriented and ready to work on customizations, - support and communication with Typewise partners is of highest standard, - end users really enjoy working with Typewise - we would never achieve the efficiency goal if it wasn't for the users to genuinly like it and take advantage of it's funcionalities, **What do you dislike about Typewise?** Not much really - the challenging part, as part of my organization's due diligence concerning AI adoption, was to gather some in-depth information about data processing - would be great if such details were more accessible and shared proactively and up front. Having said that - in the end, we still managed to gather all the necessary information and implement the desired functionalities. **What problems is Typewise solving and how is that benefiting you?** Enabling multi-language Customer Service department to respond to customers with good quality and time save - also promoting specific Tone of Voice usage among the advisors. ### 5. Not a bad tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Typewise?** I think some of the predictions and ability for snippets are helpful. **What do you dislike about Typewise?** Reporting is okay, but lacking. We are trying to push our call center team to utilize it more but the reporting makes it a little difficult to pinpoint issues. If we can get more ability to modify dates better, and then drill down further on individual users vs. just the team I think that would help alot and make sure we are getting everything out of Typewise that we can. **What problems is Typewise solving and how is that benefiting you?** Trying to help shorten the length of time of typing notes or sending out emails. ### 6. Helpful and Easy to Integrate **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon L. | Customer Experience Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Typewise?** Integrating the platform to start simply and quickly was great, and team adoption has been good due to ease of use. **What do you dislike about Typewise?** Development of new features could be faster maybe? **What problems is Typewise solving and how is that benefiting you?** Efficiency and professionalism. ### 7. Game changer in driving efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn M. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Typewise?** Consistency amongst the users with Snippets, time-saving efficiency gains, and customer support is amazing, and it was a smooth integration. **What do you dislike about Typewise?** Sometimes the Snippets don't always work or the predictions don't allow you to accept them. **What problems is Typewise solving and how is that benefiting you?** summarizes entire cases to quickly understand what is going on in a case. Snippets allows our team to be consistent in its messaging. ### 8. Iveco Customer Center Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Typewise?** The upsides of using Typewise are that the system suggests and anticipates sentences/words that we often use in our interaction records and emails to business partners , this helps us to be faster and spend less time completing our written communications. The ability to create customizable Snippets is very important and facilitates our work in writing often repetitive emails. It helps a lot in writing in foreign languages, in correcting words with particular accents and diaeresis. It helps to correct typing errors. **What do you dislike about Typewise?** Sometimes it suggests a long sentence and if the agent only needs half of it, they have to insert it completely and then delete up to the desired point. **What problems is Typewise solving and how is that benefiting you?** facilitates our work in writing often repetitive communications, external and internal ### 9. Typewise is a really useful AI plugin which helps customer service agents work easier **Rating:** 5.0/5.0 stars **Reviewed by:** Enrico M. | Project manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Typewise?** It is a browser plug in so it does not require any IT integration **What do you dislike about Typewise?** Translation should be improved a little bit **What problems is Typewise solving and how is that benefiting you?** Typewise is solving grammatical and typing errors in using using Salesforce ### 10. Wonderful time saver built by collaborative Team **Rating:** 4.5/5.0 stars **Reviewed by:** Philipp M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Typewise?** It supports our clerk on their daily writing activities. The time saving is measurable and the impact our time to markekt significant. This alone speaks for the product. **What do you dislike about Typewise?** It's a browser extension, which is on one side perfect for most use cases and also my preferred personal way. But it comes with the downside, that it can't be used on native, local apps. Looking into the future I don't think this is an issue, but I think currently a lot of people still use local or native apps. **What problems is Typewise solving and how is that benefiting you?** I makes our clerks work faster, make less mistakes and gives an overall company wide "sound" to each text. This way we make sure we communicate in a harmonized way, regardless of the individual writing to a customer. It also supports us on working with multiple languages. ### 11. Makes work so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Urs K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Typewise?** It makes the life of our agents in the help desk so much easier. we have a big improvment on typing speed and also less typing errors. its also possible to guide agents to adapt a kind of writing style. Our agents are using it on daily basis and they would not like to work withut it anymore. its easy and quickly implemented into Zendesk and the customer support of typewise is alwasy available if something is not working as it should. **What do you dislike about Typewise?** there is nothing to dislike on this product. **What problems is Typewise solving and how is that benefiting you?** it improves wirting speed and also helps to avoid typing mistakes. ### 12. quality improvement and efficiency through typwise **Rating:** 5.0/5.0 stars **Reviewed by:** Jürg H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Typewise?** Very easy to integrate. Short instructions for users. SPOC for Customer Success Good grammar and spell checking. Helpful prediction and text modules (snippet) even personalised. **What do you dislike about Typewise?** Works very well in the intended systems. Other systems must be reconfigured in each case. **What problems is Typewise solving and how is that benefiting you?** Support employees during e-mail processing. Create suitable answers based on the learning data. Spelling correction and grammar check. ### 13. Great product, great collaboration! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Typewise?** The collaboration is fast, simple, uncomplicated and is always proactively initiated by them. Suggestions for improvement are always listened to and implemented quickly. In addition, the product can keep pace with the market and is constantly being developed further. **What do you dislike about Typewise?** Basically nothing. The user experience of the tool is not perfect in every case, but that's complaining on a high level. **What problems is Typewise solving and how is that benefiting you?** Typewise offers us the opportunity to be more efficient in customer contact without losing the human touch. ### 14. It does what it is designed to do. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Typewise?** User fiendly, it does what it's supposed to do, plain and simple. Great feature of the translator-on-the-go. **What do you dislike about Typewise?** I wish the predictions were more reactive, sometimes one digits stuff and no suggestions come up. I suppose I would expect it to "dare" more and suggest something at all times: there is always a way to finish a word or a phrase. **What problems is Typewise solving and how is that benefiting you?** Although I'm not the direct user of Typewise in my everyday tasks, I still use it as a translating tool. ### 15. professional handling and good support **Rating:** 4.5/5.0 stars **Reviewed by:** Heike H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Typewise?** Recognized the operational need and create solutions that are not only easy to establish, but are also quickly accepted by employees. **What do you dislike about Typewise?** For the moment, nothing—we learn to improve magic reply. In this context, we also learn about the requirements of our customers and how to improve ourselves. **What problems is Typewise solving and how is that benefiting you?** Using predictions to improve our handling time and also using magic reply to get ideas for more personalized emails to our customers in special cases. ### 16. Feedback Typewise **Rating:** 2.5/5.0 stars **Reviewed by:** Florian G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Typewise?** Translation function Corrections to texts Magic Reply **What do you dislike about Typewise?** Typewise cannot be fully used with Zendesk **What problems is Typewise solving and how is that benefiting you?** Language barriers are prevented, quality is increased and time is saved. ### 17. Im really impressed, with Typewise! **Rating:** 5.0/5.0 stars **Reviewed by:** Robin M. | Senior Manager, Biotechnology, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2023 **What do you like best about Typewise?** This keyboard is absolutely amazing. It works smoothly. Setting it up was a breeze. At first I had a trouble getting used to the layout. Once I got the hang of it typing became so much easier. I also love that theres potential for updates and new features. Typewise has definitely exceeded my expectations. I cant wait to see what they have in store for us next. Course theres always room for improvement especially when it comes to automating processes and integrating technologies. **What do you dislike about Typewise?** Typewise claims to enhance our agents writing speed. In my experience it doesnt always catch grammar or writing mistakes accurately. This means we still need to proofread our responses to maintain quality. While it does provide customer service responses with its text prediction and auto correction features theres still room for improvement in terms of efficiency and overall performance. **What problems is Typewise solving and how is that benefiting you?** Typewise addresses the issue of touchscreen typing, with its keyboard that eliminates typos. The unique hexagon keys have significantly improved my typing accuracy and efficiency. It has made a difference in my business by allowing me to type faster and make mistakes. Its truly a game changer! ### 18. Easy browser plug in - ready to be used!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Typewise?** The browser plug in is very easy to install and the implementation phase it's very quick. Easy integration Very quickly in your day by day usage **What do you dislike about Typewise?** Nothing in particolar, at the beginning you have to fine tune the AI suggestions, expecially in multilanguage mode **What problems is Typewise solving and how is that benefiting you?** Grammar correction, answers standardization in some cases, increase productivity ### 19. About Planzer and Typewise **Rating:** 5.0/5.0 stars **Reviewed by:** Shantal H. | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Typewise?** Typewise enables our customer service to work faster and more efficiently. It was important to us that we can communicate personally with our customers despite text modules. With Typewise this is possible, because we can compose the text modules ourselves and also keep them up to date. That's why we decided to use Typewise. **What do you dislike about Typewise?** I would love it if we could create multiple groups in the admin portal that can be used by the same agents. In our customer service there are 3 different groups, they should all have access to all templates. **What problems is Typewise solving and how is that benefiting you?** We save time, avoid typos and careless mistakes and make a consistent and professional impression to the outside world. ### 20. Great partnership with high added value **Rating:** 5.0/5.0 stars **Reviewed by:** Marco K. | CXO, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Typewise?** We use Typewise for more efficient and better quality response to written correspondence. The snippets and predictions are very helpful and customized for us. The collaboration with Typewise is very personal and they really listen and implement well. We look forward to continuing our journey together. **What do you dislike about Typewise?** To be honest, so far nothing! We could use Typewise even more - but this is an internal challenge, nothing to do with Typewise. **What problems is Typewise solving and how is that benefiting you?** We use Typewise for more efficient and better quality response to written correspondence. For this we use: - Snippets - predictions - Grammar correction - Rewrite correction We have already reduced the processing time of written correspondence by 25% within one year. ### 21. Improvment of quality and speed **Rating:** 5.0/5.0 stars **Reviewed by:** Urs K. | Head of Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Typewise?** Typewise helps my agents to write better, faster and without spelling mistakes It saves up about 20% on time compared to typing without Typewise. **What do you dislike about Typewise?** So far we haven't seen any downside on Typewise. **What problems is Typewise solving and how is that benefiting you?** Our agents have to provide support in four different languages, which is difficult. Typewise helps to write better and more accurate in other languages and also helps to write in CI/CD It also helps to write faster in times where a lot of requests are pending. We work more efficiently with Typewise than before. ### 22. Good results in optimizing writing performance of or customer suport team. **Rating:** 4.0/5.0 stars **Reviewed by:** Miguel A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2023 **What do you like best about Typewise?** In a short time we were able to increase the performance of our customer support team and help them write quicker and with less mistakes. Typewise's team provided us a very smooth onboarding and regular detailed updates on the impact that their tool was having on our operations. **What do you dislike about Typewise?** There still no downsites sicne the begining of our colaboration. However, I'm loooking forward to teh continuous development of their product and the release of new features. The product certainly has a lot of potential for expansion. **What problems is Typewise solving and how is that benefiting you?** Typewise helps us optimizing the writing speed of our customer support agents and also to automatically detect writing and grammar mistakes. This is certainly speed up or response time and quality of service. ### 23. Supports efficient and comfortable mail communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Typewise?** Typewise supports the process in communication efficiently and very comfortably. In particular, the AI-learned text suggestions as well as the quick access to already existing text modules are possible, which can be maintained via an admin portal. In addition, the quality is measurably increased by spelling and grammar functions. The young innovative team has announced great product enhancements for the future, which will also be relevant for us. **What do you dislike about Typewise?** Nothing so far. Everything works well. The technical environment was easy to integrate! **What problems is Typewise solving and how is that benefiting you?** Typewise improves customer communication. The decisive factor is not only the time saved by the agents, but above all the quality aspects. ### 24. Saves costs, decreases communication dynamics **Rating:** 4.0/5.0 stars **Reviewed by:** Pablo J. | English language teacher and translator; School Principal; Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Typewise?** Helping in the workload can save us time **What do you dislike about Typewise?** Not many things, still in the introcution phase **What problems is Typewise solving and how is that benefiting you?** Customer service dealings, wrong orders, miscommunication challenges, rearangements. It saves time in doing more meaningful jobs for us. It changed the performance for the better. ### 25. Typewise continues driving producitivty gains within our organization **Rating:** 4.5/5.0 stars **Reviewed by:** Brian C. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Typewise?** Our Customer Service team is able to deliver answers to our customers faster and more accurately in 4 languages **What do you dislike about Typewise?** So far nothing. It exceeds our expectations **What problems is Typewise solving and how is that benefiting you?** Delivering accurate customer service responses, text prediction, and auto-correcting. ### 26. Typewise makes writing fast and neat **Rating:** 3.0/5.0 stars **Reviewed by:** Victoria L. | Freelance Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Typewise?** The keyboard setup is innovative and a pleasure to use. **What do you dislike about Typewise?** Occasionally the keyboard lags, and I wish the predictive text feature was more accurate. **What problems is Typewise solving and how is that benefiting you?** Improves the speed and accuracy of writing. ### 27. Boost in efficiency for customer service in the area of last mile delivery service **Rating:** 4.0/5.0 stars **Reviewed by:** Björn L. | Head of Innovations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Typewise?** easy integration, fast impact, user-centered approach. Team of typewise near to the customer. **What do you dislike about Typewise?** still some approvements possible regarding automation and integration of further technology in the area e.g. generative AI **What problems is Typewise solving and how is that benefiting you?** - Time savings - Quality improvements ### 28. Great and fast **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Typewise?** Together with the great Typewise team, we have improved the quality and efficiency of customer service in a very short time! Automatic completion of emails, correction of typing errors, and suggestions for possible grammar improvements have made this possible. All this based on our own past communication style and tone of voice. **What do you dislike about Typewise?** Errors from past customer service communications could not be filtered out so easily. **What problems is Typewise solving and how is that benefiting you?** Improving quality and efficiency in customer service ### 29. Good keyboard **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Typewise?** It allows you to write faster and reduce mistakes. **What do you dislike about Typewise?** The layout was somehow difficult to use at the beginning. **What problems is Typewise solving and how is that benefiting you?** Efficiency - [View Typewise pricing details and edition comparison](https://www.g2.com/products/typewise/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+07%3A41%3A50+-0500&secure%5Bsession_id%5D=60d7b0e5-83bf-4ec7-a349-a717775e1a39&secure%5Btoken%5D=af1b7e4b8ae500f71332c7da8e903b072154153b87730359fd1dc792f02800a8&format=llm_user) ## Typewise Features **Grammar** - Grammar Check - Tone Check - Sentence Formatting **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Channel** - Security - Omnichannel - Privacy - Anonymity **Content ** - Idea Recommendation - Content Generation **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Product Type** - Plugin **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Generative AI** - AI Text Generation - AI Text Summarization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Typewise Alternatives - [Grammarly](https://www.g2.com/products/grammarly/reviews) - 4.7/5.0 (11,933 reviews) - [Rytr](https://www.g2.com/products/rytr/reviews) - 4.7/5.0 (800 reviews) - [Superhuman Mail](https://www.g2.com/products/superhuman-mail/reviews) - 4.7/5.0 (1,214 reviews)