I like that Triple Whale brings key ecommerce and marketing metrics into a single dashboard, making it much easier to understand performance across channels. Review collected by and hosted on G2.com.

The biggest challenge is that it can take some time to get comfortable with all the features and customize dashboards to match specific needs. The pricing can also feel high, especially for smaller teams. Additionally, like any analytics platform, there can sometimes be differences between Triple Whale data and the numbers shown in other platforms, which requires some extra validation. Review collected by and hosted on G2.com.

Triple Whale is our source of truth for marketing data. The integrations are solid, and we trust the data because we’ve verified its accuracy ourselves. It’s helpful to have everything centralized in one place, especially since we manage all our advertising in-house across multiple channels. The ability to analyze campaigns and get clear insights is a big plus. I also like that the tool can notify us when specific thresholds are hit, which saves us from having to constantly monitor everything manually. With a small team, this kind of automation is really valuable. Review collected by and hosted on G2.com.

We are completely satisfied with the user-friendliness, performance and customer support Review collected by and hosted on G2.com.

their marketing Review collected by and hosted on G2.com.

I dislike that they are disregard my cancellation request, overbilling me and threatening me. They have bad customer service and engage in deceptive practices in billing. The initial setup was difficult. What kind of company threatening their customer like this? BE CAREFUL Review collected by and hosted on G2.com.

The initial setup of Triple Whale was easy. Review collected by and hosted on G2.com.

I've been dealing with the same attribution issue for months, and support kept pointing to dashboard filters instead of addressing the underlying attribution problem. Their attribution delivers wrong data, and their support keeps ignoring the tracking problems. Also, the attribution of imported marketplace orders is not working. Review collected by and hosted on G2.com.

Triple Whale centralizes all my data in one place and gives me a clear view of performance across different platforms. The attribution system is very helpful to understand where sales really come from, and the dashboards make it easy to make better decisions every day.

Customer support is really helpfull and fast. Review collected by and hosted on G2.com.

Pricing can also be a bit high for smaller businesses. I would also like to see improvements in load speed when working with large amounts of data. Review collected by and hosted on G2.com.

The concept behind the system is quite good. However, despite paying over $600 each month, we still do not receive any customer support. We have been waiting for a resolution to one issue for three months now, and all we are told is that they are working on it. Review collected by and hosted on G2.com.

Extremely disappointing customer service - the worst i have seen in years. The attribution system is consistently buggy and unreliable, causing more harm than good. Not worth the investment — if you value accurate data and dependable support, I strongly recommend avoiding this platform. Review collected by and hosted on G2.com.

I love how seamlessly it connects our ad platforms and CRM data, showing exactly where our conversions come from and which campaigns drive the most revenue. It’s made attribution so much clearer. Review collected by and hosted on G2.com.

Occasionally, metrics between sources need a quick manual check to ensure alignment. Review collected by and hosted on G2.com.

The thing I actually liked best about Triple Whale was the customer service. At the time of use, my customer service representative's name was Renee (not sure if she is still with the company). Renee would jump on calls with me all the time to answer questions and provide screen share walkthroughs. Her help was invaluable! When I was using Triple Whale, our client had a hard time believing the numbers that were coming from one platform v. another (for example, Google Ads v. Facebook sales). Because Triple Whale was giving us third party data without any wonky attribution windows, the team was able to best make marketing and sales decisions moving forward. The team used Triple Whale almost daily to run through numbers with our clients, and they were very trusting of the platform. Building the custom dashboard was easy, and again, if I needed help from the customer support team, I got it immediately! Review collected by and hosted on G2.com.

Using Triple Whale does have a bit of a learning curve and a trust curve. We, as marketers, are used to taking other platforms as true, so you have to learn what Triple Whale is actually doing, and use it! Review collected by and hosted on G2.com.

triplewhale had a great customer journey for me, made promises, and actually kept them. I'm overall pleased with the experience. Review collected by and hosted on G2.com.

the pricing is a bit higher than they let on Review collected by and hosted on G2.com.

Clear overview of business metrics.

Easy to integrate with Shopify and Advertising platforms.

Ideal of daily use to monitor, track and report.

Implementation was well conducted by Customer Support. Review collected by and hosted on G2.com.

Although Amazon Sales can be integrated with Triple Whale, there are many functionalities that do not take this sales channel in consideration making it hard to consolidate information.

Examples:

- Detailed sales information (product level)

- Sales velocity and stock demand calculations Review collected by and hosted on G2.com.