Having used the tool for SOC incident response, this reviewer finds it effective in reducing response time and repetitive tasks. The complexity of workflows can slow down the process, and the documentation is lacking for troubleshooting.
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Their workflow builder is very clean and easy to build. They also have very good integrations and are very easy to connect with the tools which we already use. It's fast and comparatively less costly than others. Review collected by and hosted on G2.com.
The onboarding flow definitely needs improvement, as there’s a learning curve when trying to understand everything at the beginning. Aside from that, some of the AI features can be a bit unexpected, so they require careful attention. Review collected by and hosted on G2.com.
The automation and workflow building is the strongest part of Torq. Being able to set up workflows that handle repetitive steps in our security alert triage means less manual work for the team and a more consistent process for handling alerts. Review collected by and hosted on G2.com.
There is a noticeable learning curve, especially when building more advanced workflows. The documentation also has gaps, so figuring out some features takes trial and error. More detailed docs and examples would make onboarding much easier. Review collected by and hosted on G2.com.
Traditional security tools are notorious for creating “alert fatigue” by flooding teams with thousands of notifications. What makes Torq stand out is that it doesn’t just flag an issue; it actively works through the problem before a human ever has to see it. Review collected by and hosted on G2.com.
Most of my dislikes don’t revolve around the platform’s ability to stop threats; they’re more about how complex it can be to manage the automation itself. Torq is a powerful “engine,” but learning how to build, organize, and debug the machine you create with it takes a substantial upfront investment of time and an engineering mindset. Review collected by and hosted on G2.com.
its main appeal is combining AI agents with workflow automation: it can help security teams triage alerts, investigate incidents, and carry out response steps across their tools. Review collected by and hosted on G2.com.
pricing and licensing can be expensive, to say the least we are hoping the pricing comes down Review collected by and hosted on G2.com.
Very less Manual Intervention, as Torq does analysis and co-relation part for logs and alerts. It helps to investigate and identify issues and their root causes with lesser times Review collected by and hosted on G2.com.
As its AI driven tool nothing to dislike, it helps to reduce turn-around time. Review collected by and hosted on G2.com.
No code or low code workflow builder, responsive customer service, Seamless integration. Review collected by and hosted on G2.com.
Steep learning curve, complex licensing and pricing, limitations in deep playback Review collected by and hosted on G2.com.
Great at reducing mean time, really good interface, and easy to deploy quickly. Review collected by and hosted on G2.com.
No trial, you just have to trust the reviews. Cost can soar through event filled months. Review collected by and hosted on G2.com.
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