Systemware Reviews (33)

Reviews

Systemware Reviews (33)

4.6
33 reviews

What do users say?

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Users consistently praise the responsive support and customizability of Systemware, highlighting how the team works closely with clients to address unique challenges. Many appreciate the software's ease of use and its ability to streamline content management processes, although some note that the initial setup can be complex for new users.

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PB
Phil B.
VP Director of MFSC Consultative Services
Small-Business (50 or fewer emp.)
"Great partnership"
5/5
What do you like best about Systemware?

The true partnership that we have. This listen and take the time to learn your business and understand your challenges and offer ways they can help. Review collected by and hosted on G2.com.

What do you dislike about Systemware?

There is nothing we dislike and look forward to the future. Review collected by and hosted on G2.com.

Response from Lindsay Hendricks of Systemware

We are thrilled to hear that you value our partnership and the effort we put into understanding your business. Thank you for your feedback!

Verified User in Financial Services
AF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Long time customer. First time reviewer"
4/5
What do you like best about Systemware?

Great team at Systemware who are customer centric. Nimble and independent company. Innovative products Review collected by and hosted on G2.com.

What do you dislike about Systemware?

Initial install or development of new products or features at our site does take a while with some trail and error Review collected by and hosted on G2.com.

Response from Lindsay Hendricks of Systemware

Thank you for continuing to upgrade your implementation! We value our customers and always want them to get the most out of our products. Thank you for taking the time to leave a review!

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Systemware User 2025"
4.5/5
What do you like best about Systemware?

They work with you for solutions and to fix your problems. Review collected by and hosted on G2.com.

What do you dislike about Systemware?

I can’t think of any dislikes about Systemware …. Review collected by and hosted on G2.com.

Response from Lindsay Hendricks of Systemware

We are glad to hear that our team works with you to find solutions and fix any issues you may have. Thank you for your positive feedback!

Verified User in Financial Services
AF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Systemware Content Cloud Enterprise Content Management: An Admin's Perspective"
4/5
What do you like best about Systemware?

Our company has been utilizing Systemware products for several years and the stability of the product along with the outstanding customer support are keys to that longevity. The frequency of use by our users makes stability critical and Content Cloud has provided that. Review collected by and hosted on G2.com.

What do you dislike about Systemware?

Some of the user interface can be cumbersome for users. Additionally the version we are running has some tideous aspects to it which as I understand has been resolved in newer versions of the product. Review collected by and hosted on G2.com.

Maggie M.
MM
Maggie M.
Client Partner
Small-Business (50 or fewer emp.)
"Systemware Review"
5/5
What do you like best about Systemware?

What I like best about Systemware is its ability to seamlessly manage and retrieve large volumes of content, making information easily accessible while ensuring data security and compliance across different environments. Review collected by and hosted on G2.com.

What do you dislike about Systemware?

One potential drawback of Systemware is its complex setup and configuration, which can require a significant learning curve for new users or those unfamiliar with the platform’s advanced features. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"A cool looking user interface with lot of features that meet customer needs very well"
4/5
What do you like best about Systemware?

A Very user friendly interface that does not require lot of hands on training Review collected by and hosted on G2.com.

What do you dislike about Systemware?

Finding an issue using logs is very difficult. Almost impossible without tech support help. Review collected by and hosted on G2.com.

PS
Patti S.
Mid-Market (51-1000 emp.)
"Great Mobius Replacement Option"
5/5
What do you like best about Systemware?

It allows us to store our data and be able to view it by the whole document or individual documents if the report is indexed.

There are different ways to send files to Content Cloud making it easy to get anything you need in there.

The People working at Systemware are very very very helpful.

This is much more user friendly than our old Mobius interface.

Security can get really granular.

I use this on a daily basis right now, while we are implementing the product.

Over all it has been a pretty smooth implementation and conversion. Review collected by and hosted on G2.com.

What do you dislike about Systemware?

I dislike the way some of the screens updated when making changes.

I dislike the way the date fields don't actually give you the same ending date as the start date.

The error reporting for Send to CC

I believe that some of this has been fixed in a newer version than what I have Review collected by and hosted on G2.com.

Verified User in Automotive
AA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Content Cloud - Great Product"
5/5
What do you like best about Systemware?

We've been a Systemware customer for over 30 years using their content management suite of z System software. Recently, we had migrated to Systemware's Enterprise Content Management (Content Cloud) after carefully evaluated it and a few others similar solutions from their competitors.

We are happy to have chosen Content Cloud. It provided features and functionalities meeting all our requirements, and it's user friendly which is very important to our users. Systemware's project implementation team provided excellent services and support. There were several unplanned customizations requested on our side which threw the project timeline off. They worked patiently with us through the whole process. Review collected by and hosted on G2.com.

What do you dislike about Systemware?

There is not anything I don't like about Systemware. The sales team, technical support team, project team, contract team, and every one else I worked with were friendly and supportive. Review collected by and hosted on G2.com.

Response from Tee Hill of Systemware

It's great to hear that Content Cloud has successfully replaced your previous content management solution and is meeting your needs on the distributed platform. We're committed to providing solutions that benefit our customers, and we're pleased to have been able to do so for over 30 years.

Verified User in Banking
AB
Verified User in Banking
Enterprise (> 1000 emp.)
"Stablity"
5/5
What do you like best about Systemware?

I have administered, installed, overseen, assited with, etc... Xpt, Xnet, JHS, and Content Server for around 30 years. The one thing that stands out is the word stability. We don't know the the first level support people at Systemware on a first name basis, and that's a good thing. I can't think of any time in the past decade where we have had to contact support for anything other than a simple question about something we couldn't find in the documentation. The user conferences are pretty good too! Review collected by and hosted on G2.com.

What do you dislike about Systemware?

What is not to like about something that works all of the time! I have nothing disparaging to say about the product or the company. Review collected by and hosted on G2.com.

Response from Tee Hill of Systemware

We appreciate your feedback and are delighted to hear that our products have provided you with the stability and support you need. Thank you for being a valued customer!

Verified User in Financial Services
EF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Content Cloud Implementation"
4.5/5
What do you like best about Systemware?

The ability to compress content in the new distributed Content Cloud environment has been very beneficial compared to the previous mainframe environment. We achieved compression rates of 85-90%, thus reducing our storage expense. I also appreciated the engagement with Systemware. We shared our objective to reduce mainframe storage costs and they created options for us from the most tactic cost saving option to more long-term strategic options. We were then able to work with Systemware on the best option for us. I truly appreciated their willingness to listen and partner with us. Review collected by and hosted on G2.com.

What do you dislike about Systemware?

I'd like to see more progress/integration with Gen AI capabilities. There is a wealth of information stored in our Systemware solution and we'd like to explore ways to interogate that information with Gen AI. Review collected by and hosted on G2.com.

Response from Lauren Caiafa of Systemware

Thank you for being a Systemware customer and for taking the time to provide your feedback on Systemware’s solution. Customer feedback has long been a priority at Systemware. We are happy to hear that we are helping you meet your regulatory requirements while decreasing your storage costs. With respect to your Content/Report Owner concern, Systemware Content Cloud provides a number of ways to glean metadata from any type of content, including file attributes that often include Author, Department, etc., as you stated. Beyond file attributes, Content Cloud can interrogate every line of the content to define and extract metadata for search and retrieval, categorization, classification and more detailed data analytics. This metadata can be used to assign ownership, to control access rights and is searchable for reports and analysis. We encourage you to contact your Systemware Representative or our Help Desk to discuss possible solutions.