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SugarAI

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1,191 reviews
  • 6 profiles
  • 7 categories
Average star rating
4.0
Serving customers since
2004

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Sugar Sell

776 reviews

Sugar Sell gives B2B sales teams the tools they need to manage complex accounts, long sales cycles, and repeat business. Reps use personalized dashboards to track deals, manage customer interactions, and get clear recommendations for their next best steps. Sales leaders gain real-time insights into pipeline health and team performance, helping them forecast accurately and drive consistent results. With no-code configurations, Sugar Sell adapts to your unique sales processes. It integrates seamlessly with email, calendar, and ERP systems, giving sales teams the information they need to build stronger customer relationships.

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Sugar Market

221 reviews

Sugar Market helps marketing teams create campaigns faster, engage leads across channels, and deliver better prospects to sales. Marketers can build emails, forms, and landing pages with no-code tools, personalize outreach with insights, and track engagement across the full buyer journey. Built-in lead scoring and predictive intelligence help teams focus on the leads most likely to convert. With clear reporting and seamless integration into sales systems, Sugar Market makes it easier to show what’s working – and where to focus next.

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sales-i

137 reviews

sales-i helps sales teams turn ERP data into clear, actionable insights. It shows buying patterns, flags gaps in customer purchases, and highlights new sales opportunities. Reps get real-time alerts and account snapshots to prepare for meetings faster. Leaders can track trends across products, customers, and sales teams without digging through reports. With sales-i, you can protect existing revenue, find upsell opportunities, and stay one step ahead of customer needs.

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Sugar Serve

38 reviews

Sugar Serve helps customer service teams manage cases, meet SLAs, and deliver better support across every channel. Agents get a complete view of customer interactions and the tools to resolve issues quickly, without switching between systems. Leaders can monitor case trends, service performance, and customer satisfaction with built-in reports and dashboards. With omnichannel engagement, self-service options, and automated workflows, Sugar Serve simplifies customer support and helps teams improve service quality while reducing costs.

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SugarCRM Google Calendar

13 reviews

SugarCRM Google Calendar is a plugin that integrates both platforms. If you use this extension then all of your Google Calendars will automatically sync with SugarCRM. In this way, you will be able to keep track of your upcoming meetings, events, and tasks from either platform. In addition to this, the user can easily schedule meetings from SugarCRM and they will instantly sync with Google Calendar as well. Our extension works both ways and in real-time.

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SugarCRM

6 reviews

SugarCRM is a comprehensive customer relationship management (CRM) platform designed to streamline and enhance the operations of marketing, sales, and service teams. By providing a unified view of customer interactions and leveraging advanced artificial intelligence (AI) capabilities, SugarCRM enables businesses to achieve high-definition customer experiences (HD-CX). This approach reduces manual data entry, automates complex processes, and delivers actionable insights, allowing organizations to focus more on customer engagement and less on administrative tasks. Key Features and Functionality: - Unified Customer View: Consolidates customer activities, history, and records into a single interface, reducing clicks and streamlining actions. - AI-Driven Insights: Utilizes built-in AI to uncover the best opportunities, recommend next best actions, and provide predictive insights into deal likelihood. - Advanced Analytics: Offers real-time metrics, forecasting, and role-specific dashboards to track sales performance without manual spreadsheets. - Sales Automation: Automates complex sales tasks with drag-and-drop workflows and Smart Guides, ensuring consistent and efficient sales processes. - Mobile Accessibility: Provides a best-in-class mobile app with real-time access to customer data, enabling sales teams to manage leads and conversions on the go. Primary Value and Solutions: SugarCRM addresses common challenges faced by businesses, such as fragmented customer data, manual data entry, and inefficient sales processes. By automating data collection and analysis, it reduces user effort and minimizes busy work. The platform's AI capabilities deliver predictive insights and recommendations, enabling sales teams to focus on high-value opportunities and accelerate deal closures. Additionally, its flexibility and customization options allow businesses to tailor the CRM to their specific needs, ensuring a seamless fit with existing processes and systems. In summary, SugarCRM empowers organizations to enhance customer relationships, improve sales efficiency, and drive business growth through its intelligent, user-friendly, and adaptable CRM solutions.

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SugarAI Reviews

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Profile Name
Star Rating
594
376
138
40
43
CW
Caroline Brockwell - W.
08/13/2026
Validated Reviewer
Review source: G2 invite on behalf of seller

Sugar Market is a Marketing Automation & Nurturing Guru

I find its automations easy to activate and deploy, which shows it’s easy to configure and use. It gets our campaigns up and running in no time, with easy set up of email marketing, tangible segmentation, lead scoring, that helps me engage prospective buyers faster, thanks to insights that show me where am likely to close. I love how it builds responsive landing pages, onboards new partners, does product promotions, tracks engagement, co-markets with distributors, generates sales opportunities for me. Its got fantastic CRM synchronization, sales visibility, relevant integrations and reasonable reporting in its centralized automation engine.
LK
Liam. K.
08/13/2026
Validated Reviewer
Review source: G2 invite on behalf of seller

Automated Marketing with Ease and Insight

I use Sugar Market to add structure to how we attract and nurture our business customers. It's become a practical part of our growth strategy, not just as an email marketing tool but for creating a consistent journey from initial interest to qualified opportunities. I love how Sugar Market automates repetitive communication and provides better visibility into campaign performance and lead activity. The lead scoring functionality is particularly useful for identifying genuinely interested prospects. It's also great that it integrates well with Microsoft Outlook, which helps keep our customer emails, contacts, and meetings connected. The setup was relatively straightforward, and once the initial structure was in place, managing campaigns was easy to understand.
David-Alexandre K.
DK
David-Alexandre K.
Sales Excellence Manager at Asendia
06/19/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

An amazing CRM system

We migrated to the cloud-based Sell Premier version last year (from an on-premise Enterprise version) and it is day and night. Sugar Sell Premier offers new, state-of-the-art features such as enhanced forecasting and geo-mapping, which make our sales people's lives easier. We also gained visibility on new KPIs such as "days in stage" for opportunities, which allows for more targeted actions, in particular when onboarding new clients. Best move ever.

About

Contact

Phone:
+1 (408) 454-6900
HQ Location:
Cupertino, CA

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What is SugarAI?

SugarAI is the AI-native CRM that helps B2B sellers know exactly where to focus, who to engage, and what to do next. By turning customer and prospect signals into clear, guided action, it automatically surfaces high-value opportunities, flags pipeline threats early, and prepares sellers for every conversation — without the manual effort.

Details

Year Founded
2004
Website
sugarai.com