I've been using SuccessCOACHING for about a year to enhance my knowledge in customer success management. The service provided resources that helped me connect with clients more effectively, offering them more measurable value, which aids in building trust in the product. I also appreciated the specific examples used in training, as they showed the application across various environments and disciplines. Furthermore, the review and training for each section ensure that I have captured the key points, helping me utilize the training effectively. Review collected by and hosted on G2.com.

I think some of the production quality could be worked on a little bit. There's some background noise in some of them. And there's some umming and hemming and hawing in the speech that I think could be cleared up to make a more concise lesson. It would be easier to stay engaged with it without, the pauses in what you're learning. Review collected by and hosted on G2.com.

What I like best about is its emphasis on empathy, relationship-building, and long-term partnership. The program recognizes that successful customer relationships are built through trust, active listening, and a genuine understanding of customer goals—not just through resolving issues or completing tasks.

I also appreciate that the training provides practical frameworks that can be applied immediately in real customer conversations. As someone with a background in education and instructional coaching, I connect strongly with the program’s focus on guiding, supporting, and empowering others in a collaborative way. Review collected by and hosted on G2.com.

One challenge I experienced with is that some of the scenarios and examples can feel somewhat generalized, especially for people working in highly relationship-driven fields like education. At times, I found myself wanting more examples connected to complex, long-term partnerships and change management within schools and districts.

That said, I still found the overall framework valuable because the core ideas around empathy, communication, proactive support, and customer outcomes are highly transferable across industries and roles. Review collected by and hosted on G2.com.

Regular learning check ins are very helpful. I also enjoy all of the additional resources provided. Review collected by and hosted on G2.com.

The dialogue can sometimes be a lot. The visual representation that accompanies the dialogue could be more engaging. Review collected by and hosted on G2.com.

I use SuccessCOACHING for courses designed for Customer Success Managers. The first two levels I've completed were helpful. The first level offered a solid introduction to Customer Success, and the second level was more advanced, presenting crucial information that I needed to know. These levels have helped me become a better Customer Success Manager, made me feel more confident in my role, and have inspired me to explore more ideas. I find some of the methodologies they use particularly useful, and I appreciate when they use examples to effectively explain how to approach specific scenarios. Review collected by and hosted on G2.com.

The content is okay-ish, but I hope the next levels will be better in how the presentations are delivered. Sometimes it feels a bit boring and not interactive, even though the content can be good. I suggest making the videos more interactive to keep the student more engaged. Review collected by and hosted on G2.com.

I use SuccessCOACHING to advance my team by helping create growth opportunities and providing streamlined training for my success managers. My team appreciated the module on how to deal with difficult customers, as it empowered them to handle tough conversations better and focus on the best solutions instead of offering every option. The modules are beneficial, and we've been creating cohorts to go through them together to reflect and ideate on how to implement the teachings. The success managers (CSMs) feel more empowered, which shows the effectiveness of the modules. I plan to expand this training to new team members to ensure they have the same baseline training and common language. Review collected by and hosted on G2.com.

I think the modules could be shorter and more engaging. It's easier to engage and participate as a cohort. Review collected by and hosted on G2.com.

I like the speed of the instruction, and the graphics helping illustrate their point, and the interactive tasks to learn by doing. Review collected by and hosted on G2.com.

taking the survey at the end of each lesson. Maybe at the end of a unit or something. I went through all 5 units, and that was a lot of surveys. I filled them out at the start, but by the end I had memorized where on the screen to click next so it wasn't getting my honest feedback anyway. Review collected by and hosted on G2.com.

I loved the workbooks because I could download them and annotate them while I watched the video lessons. They were designed in a visually pleasing way, and they made it easy for me to go back and refresh my understanding whenever I had a question. Review collected by and hosted on G2.com.

The audio in some of the videos wasn’t very clear, and several of them had a noticeable amount of background noise. Sometimes the activities that went along with each unit felt overwhelming and confusing. It would be nice to have a cohort you are completing these tasks with. Review collected by and hosted on G2.com.

I use SuccessCOACHING to sharpen my CSM skills and to improve and upskill my enterprise CSM team. It's great for creating a common framework and a common language around customer success. I love how SuccessCOACHING is easy to use, affordable, and flexible. The assessments and certifications are particularly valuable as they offer personal value to my team, allowing them to carry forward these certifications if they move on to other roles. I appreciate the tools like the success plan template, which are easily adaptable to our environment. Practitioners teach the classes and bring real-world experience to each lesson, making the learning process both engaging and credible. I appreciate that there are different levels of certification. It's the type of service that you can grow with, and our team is now level one certified and pursuing level two certification. There are specific modules for specific areas of the CSM role, providing multiple growth opportunities with SuccessCOACHING. Overall, I find the training to be excellent. Review collected by and hosted on G2.com.

Ironically, they don't really have very good support. I don't know if we even have a CSM or an account manager. It's actually a little bit of work to just figure out how we can add more people to our account or to know who to contact. Review collected by and hosted on G2.com.

I liked the part about having an account plan; it was very useful and helpful. Review collected by and hosted on G2.com.

Some parts took a long time to get through, and at times I had to speed up the videos to keep things moving. Review collected by and hosted on G2.com.

The content covers the CS fundamentals you'd expect, and it's self-paced, which worked well for our team's schedules. Review collected by and hosted on G2.com.

Two things stand out. First, the platform itself is clunky and not intuitive, navigating the course content felt like more work than it should. Second, and more notably, there has been zero proactive outreach from an account manager. No check-in on how our team is progressing, no inquiry into whether we need additional support, no guidance on next steps. For a company that trains customer success professionals, the lack of attention to their own customer experience is hard to overlook. Review collected by and hosted on G2.com.