The speed and helpfulness of those involved. Review collected by and hosted on G2.com.

Sometimes it is hard with the live chat. I don't always get the answers I am looking for. However, most of the time, I do! Review collected by and hosted on G2.com.

I like the convenience and easy-to-use tool to get an answer quickly. You don't have to wait in a queue or hours on the phone to speak to someone. Review collected by and hosted on G2.com.

Sometimes you might get a robot at first and can only ask their suggestions before you get a live person. Review collected by and hosted on G2.com.

We can provide immediate reply to the customer by using the canned messages. Review collected by and hosted on G2.com.

Sometimes, a pop-up was sent to the cx automatically if he/she did not respond. Apart from this, everything is good. Review collected by and hosted on G2.com.

Its good for quick questions! However anything more in depth can be difficult Review collected by and hosted on G2.com.

Again anything more in depth or a need to explain complex situations are not the best with this Review collected by and hosted on G2.com.

Helpful and good live messaging app. Glad it works so well. Review collected by and hosted on G2.com.

Sometimes it lags and isn't intuitive as to how to do things. Review collected by and hosted on G2.com.

By using Live Help Messenger, you may quickly and conveniently ask questions from any location without having to call a number and wait on hold. Review collected by and hosted on G2.com.

The one complaint I have with Live Help Messenger is that sometimes it's simpler to call if the inquiry is a little more sophisticated than just one you get frequently. Review collected by and hosted on G2.com.

It is verey easy to access and no training time or efforts is required to understand the interface and its features Review collected by and hosted on G2.com.

Sometimes are responses are not personalized. It provides a generic response and the visuals can be improved Review collected by and hosted on G2.com.

It's quick and can connect you with a representative faster than picking up the phone. Review collected by and hosted on G2.com.

It can easily get disconnected from the person that's trying to help you. Review collected by and hosted on G2.com.

Using Live Help Messenger give the ability to easily ask your questions from anywhere without having to call a line that will have you waiting on hold, which can be very annoying. Review collected by and hosted on G2.com.

The only thing that I could say would be a dislike for Live Help Messenger is that if the question is a bit more complicated than just a typical, frequent question, it may be easier to call instead. Review collected by and hosted on G2.com.

When the service is needed these representatives are there and able to answer all questions. Review collected by and hosted on G2.com.

Sometimes the responses are generic and don't seem personal at all. Review collected by and hosted on G2.com.